BMW of Orland Park - Service Center

I did not like how the salesperson Mateen was ready to add on so many additional fees and tell me that these items were mandatory. If I told you once that I did not want it, just remove it. But no he wa add on so many additional fees and tell me that these items were mandatory. If I told you once that I did not want it, just remove it. But no he wanted to make it seem like they the additional insurance and anti-theft item was installed on the vehicle, which it was not. They only decided to remove all the extra fees when I was about to just leave and go to another BMW dealership. More

Dealership had extensive selection of vehicles available to purchase and sales advisor expertly helped me narrow my search, quickly identifying a reliable, yet highly functional vehicle for enjoyment and op to purchase and sales advisor expertly helped me narrow my search, quickly identifying a reliable, yet highly functional vehicle for enjoyment and operation for years to come. More

Tony treated me with respect, he has excellent service technician skills. Please give Tony a raise. technician skills. Please give Tony a raise. More

Great service from the dealer, they were able to accommodate me and provide me with a loaner car. I would suggest that they can provide more timely update on the status. I called a couple of time a accommodate me and provide me with a loaner car. I would suggest that they can provide more timely update on the status. I called a couple of time and left voice message and did not get a call back. More

My car was not starting and other features were not working during a 5 day stretch. Service guy could not care less. Not an I'm sorry or anything. Just we'll check it out. Poor service. Not the usual h working during a 5 day stretch. Service guy could not care less. Not an I'm sorry or anything. Just we'll check it out. Poor service. Not the usual here. Never had this service advisor before. More

Excellent service. Great communication and friendly faces to make your day by taking care of your car every day Great communication and friendly faces to make your day by taking care of your car every day More

The technician did a great job repairing my car. He sent me a video showing me what was wrong with the car and what was ok with it. He sent me a video showing me what was wrong with the car and what was ok with it. More

Very professional! Always take good care of my BMW & provide excellent customer service. Had a little trouble hearing video while car was being serviced but as soon as Always take good care of my BMW & provide excellent customer service. Had a little trouble hearing video while car was being serviced but as soon as I told service advisor Dion he got right on it! More

Dion is an amazing service representative. He ensures that you have the best experience possible. He is very professional and informed. He is a great addition to BMW of Orland Park. He ensures that you have the best experience possible. He is very professional and informed. He is a great addition to BMW of Orland Park. More

Choose a different BMW dealer. This one is not good. Finance guy is the terrible. This one is not good. Finance guy is the terrible. More