BMW of Orland Park - Service Center

Tom Jordan was the service technician and he did a great job diagnosing the completing the repairs that were needed on my X3. job diagnosing the completing the repairs that were needed on my X3. More

Great service! Given a clear explanation of the issue and what was needed. It was well taken care of. Given a clear explanation of the issue and what was needed. It was well taken care of. More

1) The car was given back to me unwashed . it was at the dealer for almost a month and returned back to me very dirty. 2) Tony , from service department was complaining to my bodyshop for a it was at the dealer for almost a month and returned back to me very dirty. 2) Tony , from service department was complaining to my bodyshop for asking him 2 questions . He was literally complaining for asking 2 simple questions: was my car checked yet ? and When should I expect the car service to finish . He was literally telling my body shop that i am blowing his phone up for asking the normal questions any customer will ask . very unprofessional! 3) The car had scratches on it when i received it , and I was not given the chance to inspect it . It wasn’t washed so i couldn't see the scratches , and left for me outside to drive with no inspection . 4) Other people from the service department were very nice and helped me tremendously , except of the few things i have mentioned above. More

Service was great! ♥️ Nick was outstanding and I highly recommend this location.Thank you Nick, you always take good care of us! ♥️ Nick was outstanding and I highly recommend this location.Thank you Nick, you always take good care of us! More

Good to meet jason and it was fast / easy service experience. First time there and it went well. experience. First time there and it went well. More

My experience with the dealership was first class. My salesman was friendly informative, and extremely knowledgeable. He explained my lease in way that made sense and I am very appreciative of his pa My salesman was friendly informative, and extremely knowledgeable. He explained my lease in way that made sense and I am very appreciative of his patience with me and my questions. More

We purchased four new tires yesterday and now my tire pressure is on. The service man asked me to fill it up. No, thank you that means something is wrong with the tire. The tire should be replaced. We pa pressure is on. The service man asked me to fill it up. No, thank you that means something is wrong with the tire. The tire should be replaced. We paid $1,600 just for tires. More

Friendly and knowledgeable; resulting in a very pleasant experience. All of the service advisors were friendly. experience. All of the service advisors were friendly. More

This dealership has excellent customer service! They were able to help me out with anything I needed. I specifically was very pleased with the great customer service Jason provided! They were able to help me out with anything I needed. I specifically was very pleased with the great customer service Jason provided! More

Great Experience! Even under construction everything was smooth and timely. Will continue servicing with them. Manager Brian even came to make sure I was getting taken Even under construction everything was smooth and timely. Will continue servicing with them. Manager Brian even came to make sure I was getting taken care of and utilizing my entire maintenance plan. More