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BMW of Palm Springs - Service Center
Palm Springs, CA
921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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921 Reviews of BMW of Palm Springs - Service Center
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Verified Customer
January 30, 2024
Bryan was great as was the service provided on the vehicle. I like being able to approve/decline suggested work on my phone. vehicle. I like being able to approve/decline suggested work on my phone. More
by kirk9
Employees Worked With
January 30, 2024
Friendly and timely service. Bryan is excellent. i trust BMW Palm Springs with my vehicles. Bryan is excellent. i trust BMW Palm Springs with my vehicles. More
by rogerdreiling
Employees Worked With
January 30, 2024
Savanna always provides excellent service and goes above and beyond whenever I need to come into the dealership for service. and beyond whenever I need to come into the dealership for service. More
by NVVERNACI
Employees Worked With
January 30, 2024
I scheduled the car for Monday drop off. I received a text message Tuesday that it should be done by Friday. I received no communication after that. I called on Saturday as I was picking som I received a text message Tuesday that it should be done by Friday. I received no communication after that. I called on Saturday as I was picking someone up at the airport. I was told the car was done. I asked why I hadn’t been informed and was told there was a family emergency with someone. I said I would pickup in about 2 hours and they said they would have it ready. Got dropped off and then took about another 45 minutes to get the paperwork together. Got home and one of the shock tower caps had fallen off on the garage floor. It was not reinstalled properly. I have 2 BMW’s that I get serviced there, one of which I bought there. I have to say overall I’m not impressed with the service department or the dealership in general. I don’t see any real sense of urgency to be a customer driven/focused business. More
by lmelvie
Employees Worked With
January 30, 2024
They were very accommodating and helpful answering all my questions. The service was excellent! Thank you! questions. The service was excellent! Thank you! More
by LAVONFROMM
Employees Worked With
January 29, 2024
I have had nothing but great experiences with Bryan and the service crew at this dealership. The communication was good between all of the group the service crew at this dealership. The communication was good between all of the group More
by RALONGACRE
Employees Worked With
January 27, 2024
Bryan is very accommodating and prompt replying. Service was completed and we were very satisfied Appreciate getting a loaner since we late from out of town Service was completed and we were very satisfied Appreciate getting a loaner since we late from out of town More
by rbradbury55
Employees Worked With
January 25, 2024
Juan takes care of business! I'm pleased with the information Juan provides every time I bring my vehicle in for service. Great attitude! I'm pleased with the information Juan provides every time I bring my vehicle in for service. Great attitude! More
by mario
Employees Worked With
January 24, 2024
Our service advisor Sandy was off the charts. Sandy always goes above ad beyond for us. Service is in and out quickly unless they have to order parts. We are always able to get a loaner w Sandy always goes above ad beyond for us. Service is in and out quickly unless they have to order parts. We are always able to get a loaner which helps immensely. Love our BMW team and wouldn't drive any other vehicle out there. More
by Sghanson
