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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews
Call Service Center (760) 699-2500

921 Reviews of BMW of Palm Springs - Service Center

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January 16, 2024

Standard service and fixed an annoying rattle. Easy to deal with and competent execution of service. More

by chefhora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your service needs! We're pleased to hear that our team provided standard service, fixed the issue, and executed the service with competence. We appreciate your positive feedback.

January 15, 2024

Chris Hapner was great to work with and love your Lyft service which makes our service needs alot easier. More

by timc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

We appreciate your kind words about Chris Hapner and our Lyft service at BMW Palm Springs! It's great to know that our efforts make your service needs easier. Thank you for choosing us.

January 15, 2024

Communication & Professionalism was on point so I was happy with the service I got from the employee that helped me. More

by perez.dario77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're pleased to hear that communication and professionalism were on point during your service. We appreciate your trust in our team at BMW Palm Springs.

January 14, 2024

Service was excellent. I love dealing with Savannah! She is a pleasure to deal with!! More

by barry34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your kind words about Savannah and the excellent service at BMW Palm Springs! We're delighted to hear that dealing with Savannah is a pleasure. We look forward to providing you with exceptional service in the future.

January 13, 2024

Whenever I bring my car here, I feel confident and secure with the service as I know the techs are the best in the industry. The customer service is always phenomenal with my service advisors as well. More

by b.barsakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

We're honored to have your confidence in our service at BMW Palm Springs! Thank you for recognizing our techs as the best in the industry and appreciating the phenomenal customer service from our advisors. We look forward to serving you with excellence.

January 13, 2024

Professional and courteous from start to finish. I highly recommend the staff and service. And - the location is very convenient. More

by RWHERALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim Lapaj
Report | Print
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We appreciate your positive feedback about our professional and courteous staff. It's wonderful to know that you highly recommend our service. We're pleased that our location is convenient for you. If you ever have further automotive needs, feel free to reach out. We look forward to serving you again!

January 12, 2024

Bus was spot on on communication and getting me taken care or right on gime More

by jebishop3637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're thrilled to hear that our team was spot-on with communication and ensuring you were taken care of right on time. Your satisfaction is our priority, and we appreciate your feedback. If you have any more automotive needs in the future, don't hesitate to reach out. We look forward to serving you again!

January 12, 2024

Excellent experience and always have a positive experience with Sandy the advisor in servicing department More

by DONNAMTAYLOR1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your excellent experience and positive interactions with Sandy, your service advisor. We appreciate your kind words, and it's always our goal to provide top-notch service. If you ever need further assistance or have any questions, feel free to reach out. Thanks again for your continued trust in our servicing department!

January 12, 2024

Sandra was very professional and helpful. Her knowledge made my experience very user friendly.I recommend contacting her. More

by JADARCO00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with Sandra. It's fantastic that she was very professional, helpful, and her knowledge contributed to a user-friendly experience. We appreciate your recommendation to contact her. If you ever have more questions or automotive needs, don't hesitate to reach out. We look forward to serving you again!

January 12, 2024

Easy to schedule a service appointment. Friendly and helpful staff. Included Lyft to avoid waiting at the dealership was a nice touch. Expensive, but the quality of the work demonstrated va More

by tim.lemaster1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim Lapaj
Report | Print
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We appreciate your positive feedback about our service scheduling process, friendly and helpful staff, and the added convenience of Lyft service. We understand the value of your time, and it's great to know that these elements contributed to a positive experience. While we aim to provide the best quality service, we also appreciate your feedback on pricing. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again!

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