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BMW of Palm Springs - Service Center
Palm Springs, CA
921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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921 Reviews of BMW of Palm Springs - Service Center
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December 31, 2023
Always a pleasure to be there. The staff are so knowledgeable, so professional and courteous. Brad and Chris are such a pleasure to work with. The staff are so knowledgeable, so professional and courteous. Brad and Chris are such a pleasure to work with. More
by mrsbdine
Verified Customer
December 30, 2023
Always accommodating. They go above and beyond to provide excellent service with a smile. Very knowledgeable about their business and products. They go above and beyond to provide excellent service with a smile. Very knowledgeable about their business and products. More
by RTOULER
December 30, 2023
Ryan is always helpful and understands my needs. My service was way overdue and he understood why and picked up the car because I am not driving right now My service was way overdue and he understood why and picked up the car because I am not driving right now More
by MWSANDELMANN
Employees Worked With
December 30, 2023
Sandy is the reason I work with PS BMW! PS - you should NOT make comments needed to submit the survey. PS - you should NOT make comments needed to submit the survey. More
by KRISTIN9
Employees Worked With
December 30, 2023
The only positive is that they had an service appointment available when I wanted it, the day after Christmas. And now for the negatives. It's great that they give the option to communicate via text, but the available when I wanted it, the day after Christmas. And now for the negatives. It's great that they give the option to communicate via text, but they don't respond to this method of communication, so it's worthless. Further, after they had my car for over 24 hours, I called to see why I hadn't been contacted yet (the problem was just the check engine light). The guy on the phone said they needed more time to get to the bottom of the problem. Well, ends up that the check engine light was just an emissions valve; they needed more time to come up with additional problems that are just normal wear and tear and are not urgent. I told them via text I was going to get a second opinion and asked when I could pick up the car. No response of course, so the next day I went in to pick it up. They had it torn apart and I had to wait over an hour in the freezing waiting room to get my car back. Total ripoff and embarrassing lack of communication. More
by vmruggles
Employees Worked With
December 30, 2023
Chris has been our service advisor for many years. He provides excellent prompt service, addresses our concerns and does it with a smile. I would highly recommend him to anyone needing service at BMW He provides excellent prompt service, addresses our concerns and does it with a smile. I would highly recommend him to anyone needing service at BMW Palm Springs. More
by FCPLOTT
December 29, 2023
I didn’t have the luxury of purchasing my X-5 here but have relied on them for all of the services. My service advisor, Bryan, has always taken care of any concerns I had. For me, all of my services hav have relied on them for all of the services. My service advisor, Bryan, has always taken care of any concerns I had. For me, all of my services have been a painless activity. Can’t say enough! More
by JRS4755
Employees Worked With
December 28, 2023
First experience with this dealership. All was well with my experience. Very clean dealership. Thank you All was well with my experience. Very clean dealership. Thank you More
by mattdigregory
Employees Worked With
December 26, 2023
It would have been nicer if we could have receiver a loaner car. This made it inconvenient without a car for 3 or 4 days loaner car. This made it inconvenient without a car for 3 or 4 days More
by wilkinsplace2
Employees Worked With
