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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews

921 Reviews of BMW of Palm Springs - Service Center

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December 23, 2023

Everything is done very efficiently and professionally. Chris was very available and communicative. I have dealt with him on more than one service appointment. More

by JAMES415KW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback about the efficiency and professionalism of our service, especially with Chris. We appreciate your continued trust in BMW Palm Springs for your service appointments. If you have any more automotive needs, feel free to reach out.

December 22, 2023

Amazing service and responsiveness to questions. Brad in sales, Carlos in finance and Bob Hogan at the top, all amazing. More

by binkbq95
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're thrilled to hear about your amazing service experience and responsiveness to questions. Brad in sales, Carlos in finance, and Bob Hogan at the top appreciate your kind words. We look forward to serving you again!

December 21, 2023

repairs are expensive but work is excellent, process is quite good. Loaner policy is generous. more words to make minimum More

by jhtavenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your feedback! We understand that repairs can be expensive, but we're glad to hear that the work is excellent, and you find our loaner policy generous. Your support is appreciated, and if there's anything else we can assist you with, please let us know.

December 21, 2023

Sandra Monson provides the highest standard of customer service—- Excellence, knowledge of product , fairness , and reliability.Thank you!. With great appreciation , Yvette Sheree McPeak More

by YSMCPEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly , Alphonso
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you, Yvette, for your wonderful feedback! We're delighted to hear that Sandra Monson provides the highest standard of customer service with excellence, knowledge, fairness, and reliability. Your appreciation means a lot to us. If you have any more needs or questions, feel free to reach out.

December 21, 2023

My service experience was not pleasant. A message for Sandra left with the front desk at service never made it to her. The scope of the work kept growing and communication was poor. I ha More

by GAFacktor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandy Monson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Palm Springs responded

We apologize for the challenges you experienced during your service visit. We appreciate your feedback, and we're sorry to hear that the scope of work and communication fell short of expectations. We value your loyalty as a customer and would welcome the opportunity to discuss and address your concerns. Please feel free to reach out to Venisha Foster directly.

December 20, 2023

Very good excellent info prompt services. Salesman very good name was angel very informative excellent selection of cars More

by RETAILRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're glad to hear about your very good experience with excellent information and prompt services. Angel, your salesman, appreciates your kind words. If you have more questions or if there's anything else we can assist you with, feel free to reach out.

December 20, 2023

Great communication Paul is extremely customer friendly and is always trying to please. He has gone beyond his responsibilities by picking my car up and taking it to the shop and back to me More

by JDHOSS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Palm Springs responded

We appreciate your feedback! Thank you for noting the great communication and customer-friendly approach of Paul. Going beyond responsibilities to pick up and return your car is a testament to our commitment to customer satisfaction. We look forward to serving you again.

December 19, 2023

its always a joy to come in for a service, the staff are all nice and professional.they are all top notch ! More

by chester.overlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your kind words! We're delighted to hear that it's always a joy for you to come in for service and that the staff are nice and professional. Your feedback motivates us to continue providing top-notch service. If you have any more needs or questions, feel free to reach out.

December 19, 2023

Very professional and courteous prompt provided me with a courtesy car and delivered my vehicle nicely washed and in excellent working order More

by mikekrmpotich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Palm Springs responded

We're glad to hear about your professional and courteous service experience! Thank you for noting the promptness and the courtesy car provided. We appreciate your recommendation and look forward to serving you again at BMW Palm Springs!

December 19, 2023

My service was excellent and the communication was also. I would recommend using BMW service to others More

by pglumpkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback about your excellent service experience and communication. We're pleased to hear that you would recommend using BMW service to others. If you have any more automotive needs or questions, feel free to reach out. We appreciate your trust in BMW Palm Springs!

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