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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews
Call Service Center (760) 699-2500

921 Reviews of BMW of Palm Springs - Service Center

Sort by
December 08, 2023

Top notch! Ibrahim is a true professional who is very knowledgeable, pleasant to work with and is a great communicator. In this day and age it’s rare to find More

by PGMARKETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your high praise! We're delighted to hear that Ibrahim provided top-notch service. Your kind words about his professionalism, knowledge, and communication mean a lot to us. We appreciate your recognition of his dedication to customer care. Bravo, Ibrahim! If you have more automotive needs or questions, feel free to reach out.

December 08, 2023

Great service. Bryan in the service dept was top notch. Everyone was great from upon entry to leaving. . More

by sacredspacela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback about Bryan and the entire service team! We're pleased to hear that your experience from entry to leaving was great. Your kind words are appreciated, and we look forward to serving you again at BMW Palm Springs!

December 08, 2023

Replaced windshield, created stress on it and it cracked on both sides 2 days later More

by kleebethel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

We apologize for the inconvenience with the windshield replacement. If you have any further concerns or if there's anything we can do to address the issue, please feel free to reach out. We value your feedback and are here to assist.

December 08, 2023

I brought the car in to have the wheels resurfaced. Not so happy with the repair company's communication with Savanna, but she is a rock star! More

by JPHaggerty.1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

We apologize for any communication issues with the repair company, but we're thrilled to hear that Savanna shined through! Thank you for your positive feedback, and we appreciate your understanding. Savanna is indeed a rock star. If you have more service needs in the future, we're here to help.

December 07, 2023

Good people they car about fixing the problem kind try to get job done professionally More

by CESARMUNOZ_POOLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're glad to hear that our team cares about fixing problems professionally. If you have any more automotive needs or questions, feel free to reach out. We appreciate your trust in BMW Palm Springs!

December 07, 2023

Service was above and beyond my expectations per usual. Savanna King and Manny Castellanos along with Freddy Parts Manager, were all instrumental in getting my new wheels and I couldn’t be happier! They al More

by JVelasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Castellanos
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your service needs! We're pleased to hear that the service exceeded your expectations and that Savanna, Manny, and Freddy played instrumental roles in making your visits smooth and seamless. Your satisfaction is our priority, and we appreciate your kind words. We look forward to continuing to provide excellent service for you!

December 06, 2023

Great service and department. Unfortunately BMW service for the repairs and suggestions are highly priced. More

by derrickho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're pleased to hear about your positive experience with our service department. We understand concerns about pricing, and we continually strive to provide value for our services. Your feedback is important, and we appreciate your candid input.

December 06, 2023

The dealership did an outstanding job of inspecting my 13 year old BMW. The repairs were fairly priced More

by MJRICKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your kind words! We're delighted to hear that our team did an outstanding job inspecting your 13-year-old BMW. Providing fairly priced repairs is important to us, and we're grateful for your recognition.

December 06, 2023

Great service. People courteous And nice Car clean. And you are kept up to date on progress More

by M.PINIZZOTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to hear about your great service experience and that our team's courteous and nice demeanor, along with the cleanliness of your car, met your expectations. Keeping you updated on the progress is a priority for us.

December 05, 2023

Savanna King, my service advisor is a GREAT asset to BMW of Palm Springs!!!! Excellent!! More

by BRAD71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

Your feedback is truly appreciated, and we are grateful for the opportunity to address your comments and express our commitment to providing excellent service. Thank you for acknowledging Savanna King as a GREAT asset to BMW Palm Springs. We're delighted to have her on our team, and your positive feedback is truly valued.

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