BMW of Palm Springs - Service Center

Thanks for doing the right thing and I was very thankful for all the help I received from Sandy. for all the help I received from Sandy. More

As always, I am very pleased with the service. Sandy is the very best! I appreciate her attention to detail. Sandy is the very best! I appreciate her attention to detail. More

Savannah is THE BEST. Bryan is also so nice and always greets me every time I come in. Also, all the other staff are incredibly welcoming and helpful. It is nice to feel v Bryan is also so nice and always greets me every time I come in. Also, all the other staff are incredibly welcoming and helpful. It is nice to feel valued as a customer. More

We come back every year - because we trust your dealership , public generally held opinion is not our experience. dealership , public generally held opinion is not our experience. More

Quality dealership. Unfortunately the service department is always too busy and your car returns late. Unfortunately the service department is always too busy and your car returns late. More

Lack of communication first several day. I had to repeatedly called for status and at times no one answered the phone at dealership. Phone messages were not returned in a timely fashion. I had to repeatedly called for status and at times no one answered the phone at dealership. Phone messages were not returned in a timely fashion. More

The whole staff is Knowledgeable, friendly, sincere, and efficient. I will recommend Brad and the the staff to everyone who is looking to purchase a new car. Thank you efficient. I will recommend Brad and the the staff to everyone who is looking to purchase a new car. Thank you More

I was disappointed that I needed to book three weeks out for regular service and a loaner car for the day. I liked the video report on the inspection. However, Bryan never got an answer to my question as to for regular service and a loaner car for the day. I liked the video report on the inspection. However, Bryan never got an answer to my question as to whether a chip that activates the cell phone charging pad could be installed now, and he tried to say it was not functioning due to a liquid spill on the pad when it never worked, because due to a chip shortage in 2022 when we bought the car it was not installed at the factory. Most frustrating, no one reset the service indicator and the car tells me it is overdue for service every time I start it. All and all not the service level I’ve experienced from my Chicago BMW dealer. More

The service and follow up provided by Bryan Gacayan, was excellent. We enjoyed our experience. excellent. We enjoyed our experience. More

Great service, and attention to detail. Sandy listened to my problems and fixed them all. Sandy listened to my problems and fixed them all. More