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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews
Call Service Center (760) 699-2500

921 Reviews of BMW of Palm Springs - Service Center

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November 29, 2023

Brad Williams was terrific during the sales process. The technology overview was insufficient due to time . More

by GEB10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your positive comments about Brad Williams and the sales process. We apologize for any time constraints during the technology overview and appreciate your understanding. We'll ensure a more comprehensive overview in the future.

November 28, 2023

Savanna is absolutely the best service advisor I have ever had! The dealership is about average. Nothing extra special, and usually so busy it sometimes takes days to get in. More

by JKBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

Thank you for your kind words about Savanna. We're thrilled to hear that she is the best service advisor you've ever had. Your feedback motivates us to maintain the high standards of service that you deserve. We appreciate your understanding about the busy schedule and are continuously working to improve our accessibility.

November 27, 2023

Good job . Mr. Sanchez was very helpful. Very courteous. And professional. My car was ready in one day ona two day job. More

by MICHAELBARANCIK
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

We're pleased to know that Mr. Sanchez provided efficient and courteous assistance. Your positive comments will be shared with him, and we look forward to serving you with the same level of excellence in the future.

November 26, 2023

The dealership in nice as are the people, but the pricing for service is obscenely high. The quoted price to replace the DEF tanks was close to the value of the vehicle, and it's very far out of line for wh More

by RHULSEY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

We apologize for any concerns you have regarding our service pricing. Your feedback is valuable, and we take it seriously. We continuously evaluate our pricing to ensure it reflects the value we provide. We appreciate your perspective and are committed to addressing this matter internally.

November 26, 2023

Sandra worked hard for us to give status at the end of the day and get the repairs needed in a timely fashion. More

by GERALDHOWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

Thank you for acknowledging Sandra's efforts in keeping you informed and ensuring timely repairs. We're glad she worked hard for you, and we'll make sure she receives the recognition she deserves.

November 26, 2023

Bryan could not have been more helpful, highly recommend him! Great service experience , thank you. More

by GEpsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

We're delighted to hear about Bryan's helpfulness and your great service experience. Your recommendation is highly valued, and we look forward to providing the same level of assistance in the future.

November 25, 2023

Easy and pleasant experience for my yearly service. Appointment was easy to make and the everything was smooth More

by jessgoldfarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

BMW of Palm Springs responded

We're delighted to know that your yearly service was easy and pleasant. Your satisfaction is our goal, and we appreciate your positive comments about the appointment process and overall experience

November 25, 2023

Once again Chris Harper took care of all my mechanical issues and once again was extremely informative. Kudos to your service department. Sam DeLuna More

by SAMDELUNA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

BMW of Palm Springs responded

Thank you for your continued trust in Chris Harper's expertise and informative service. We're pleased to have him on our team, and we appreciate your loyalty.

November 25, 2023

Juan kept in contact with me and let me know early on my car would need to be kept overnight for service. More

by danosf13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

BMW of Palm Springs responded

Thank you for recognizing Juan's efforts in keeping you informed. We understand the importance of clear communication, and we appreciate your understanding about the overnight service. Your satisfaction is our priority. If there is anything we can do to ensure your next experience is a 5-star one please don't hesitate to reach out!

November 25, 2023

Great service as always. Rely on them for my BMW service and will continue using their services. More

by ronpfenning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Monson
Report | Print
Nov 28, 2023 -

BMW of Palm Springs responded

We're honored to be your trusted choice for BMW service. Your continued trust means a lot to us, and we're committed to delivering the high-quality service you've come to expect. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

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