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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews
Call Service Center (760) 699-2500

921 Reviews of BMW of Palm Springs - Service Center

Sort by
November 23, 2023

Great customer service and prompt service appointment . .... really satisfied. Dealt with professional staff .... Thank You More

by A17salerno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for recognizing our great customer service and prompt service appointment. We're delighted to have met your expectations and appreciate your kind words about our professional staff.

November 22, 2023

Savanna King provides excellent customer service . She is one of the reasons we stay with Palm Springs BMW . More

by LEOJSOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We're honored to have Savanna King as part of our team. Thank you for highlighting her excellent customer service. Your loyalty means a lot to us, and we're committed to providing the service you deserve.

November 21, 2023

Great communication and service was completed in one visit! Appreciate the text updates as well as the video explaining over condition of the vehicle. More

by bhoff1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for acknowledging our great communication and the completion of your service in one visit. We're pleased to provide text updates and video explanations to enhance your overall experience.

November 21, 2023

Excellent service Took care of my needs with product knowledge and recommendations. Tires were exactly what I was hoping for More

by ZATH4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're glad to hear that we met your needs with product knowledge and recommendations. Your satisfaction with the tires is important, and we appreciate your positive feedback.

November 20, 2023

Service department did what was needed, updated our files, we needed our airbags replaced due to a recall. More

by FORD955731
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're grateful for your trust in our service department for the needed recall service. Updating your files is part of our commitment to ensuring the safety and satisfaction of our customers. Your feedback is instrumental in helping us improve our services, and we assure you that your concerns are being addressed. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 18, 2023

Muy buena atencion y servicio,siempre al pendiente de que se me ofrece cuando le llamo para alguna pregunta More

by VALDEZ_ISRAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

Agradecemos sus amables palabras. Estamos encantados de saber que ha recibido una muy buena atención y servicio. Siempre estamos aquí para ayudarle en lo que necesite.

November 18, 2023

Definitely identified some real underperforming electrical issues. Made the move to correct it. Technically it should correct the underperformance. More

by PETER.STAROV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A, Justin Luettjohan, Kevin Rock, Joe Lopez, Doug Clark
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for bringing the underperforming electrical issues to our attention. We're glad to have identified and corrected them to enhance the performance of your vehicle.

November 18, 2023

Forgot to deduct $50 discount coupon I had if I spent $100 or more. Everything else was great. More

by ittdarrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your feedback and apologize for the oversight regarding the discount coupon. We'll make sure to address this internally to ensure a smoother process in the future.

November 17, 2023

Bryan was knowledgeable, courteous and professional as always, a pleasure having him as my SA! More

by BIGJON757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for recognizing Bryan's knowledge, courtesy, and professionalism. We're pleased to have him as part of our team and appreciate your kind words.

November 17, 2023

Please don't send 2 texts regarding pick-up time for the car. Very confusing. I do like my service coordinator, Savannah. She was great when my car wasn't ready and the text I received was confusing. More

by cjaeger0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any confusion caused by the text messages. Your feedback is noted, and we'll work to improve our communication process. We appreciate your understanding and value your positive comments about Savannah's service.

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