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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews
Call Service Center (760) 699-2500

921 Reviews of BMW of Palm Springs - Service Center

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November 16, 2023

After waiting for 10 or 15 minutes, I had to find my car myself. No problem, but I was told it would be delivered. Everything else about the customer service was great! More

by DRDAN912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any inconvenience with the car retrieval and appreciate your understanding. We're glad to hear that overall customer service was great, and we'll address the coordination for a smoother experience.

November 16, 2023

BMW of Palm Springs is one of the best dealerships I’ve worked with, they are very friendly and knowledgeable to deal with… More

by LMLADCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your kind words about our dealership. Being considered one of the best and described as friendly and knowledgeable means a lot to us. Your satisfaction is our priority.

November 16, 2023

Sandy is awesome! She keeps in communication with me. Explains the issues and has always deliver car when she said it would be ready. More

by KENTSCADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to hear about your positive experiences with Sandy. Thank you for recognizing her excellent communication, issue explanations, and on-time delivery. We're fortunate to have her as part of our team.

November 16, 2023

Great service all around, very helpful staff. Took care of the car and got me in and out pretty quickly More

by AUMOREI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to know that you had a great service experience with our helpful staff. Your satisfaction is our goal, and we appreciate your positive comments. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 15, 2023

Sandy is my absolute favorite service advisor. She’s has been a trusted and valuable member of what I consider my car family! She’s seen me through many BMW’s and has always shown nothing but supe More

by BMEJIA1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for considering Sandy your absolute favorite service advisor. We're honored to be part of your car family and appreciate your kind words about her superb service, responsiveness, and genuine care.

November 14, 2023

The customer service is got to be one of the best in town,Many thanks to Bryan he was great help. More

by gerjmnz23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your kind words about Bryan and our customer service. Thank you for considering us one of the best in town. We're here to assist you whenever you need.

November 14, 2023

Sandy was so nice and helpful. Everything went really well and everyone was as great. Thank you More

by kelly77777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're pleased to hear about your positive experience with Sandy. Thank you for acknowledging her niceness and helpfulness. We strive to make every interaction seamless and enjoyable.

November 13, 2023

Apparently they did not do the repair work that they said they did,because the problem still there. More

by WBLACKMON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The brake squeal was verified by an unknown tech person. #90. If that means anything.
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Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any inconvenience you experienced. Please contact our service department, and we'll ensure that any outstanding issues are addressed promptly.

November 12, 2023

Sandy is great to work with. . All work high quality and done on time and as estimated More

by CHARLIE71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're thrilled to hear about your positive experience with Sandy. Thank you for recognizing her great work, high-quality service, and timely completion. We appreciate your feedback and look forward to providing the same level of excellence in the future.

November 12, 2023

Savanna is always professional, friendly and a pleasure to work with. I have two BMW’s I bring to BMW PS for service, even though my primary residence is in Portland. Not all BMW dealerships are created More

by BRYCEDUGAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're honored to have Savanna as your service advisor. Thank you for recognizing her professionalism and making us your choice for service, even from Portland. We're committed to maintaining the high standards you expect. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

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