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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
922 Reviews
Call Service Center (760) 699-2500

922 Reviews of BMW of Palm Springs - Service Center

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October 19, 2023

It is always great. . That's why I keep coming back. Chris never fails. They always take care of me and my car. More

by DONNAWESTGATELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Your loyalty is greatly appreciated, and we're thrilled to hear about your consistently great experiences with Chris and our team. We're here to take care of you and your car.

October 19, 2023

The service was fast and good the service agent Chris Hapner was excellent and very courteous as always More

by Sandra sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your kind review. We're thrilled to hear about your satisfaction with the fast and quality service provided, especially by Chris Hapner. His courtesy and excellence reflect our commitment to exceptional customer service. We appreciate your recognition and look forward to serving you again in the near future.

October 19, 2023

It was a great experience with good work it's took a couple of days which should not happen we need are cars back as soon as possible More

by TONYR9612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for sharing your experience at BMW of Palm Springs. We're pleased to hear that you found our work to be satisfactory and had a great experience with us. However, we apologize for the longer turnaround time. We understand the importance of having your vehicle returned promptly and will work on enhancing our service efficiency to meet your expectations better in the future. We appreciate your patience and your feedback, which is crucial in helping us improve. We look forward to the opportunity to serve you again and aim to provide a more expedited service on your next visit. Warm regards, BMW of Palm Springs

October 19, 2023

Service advisor was very good. However, one small item I requested to be fixed was not, A little disappointed with that. More

by garygray99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for bringing your vehicle to BMW of Palm Springs and for sharing your feedback. We are glad to hear that you had a positive interaction with our service advisor. However, we regret to learn that we missed addressing the small item you pointed out. Your satisfaction is important to us, and we apologize for any inconvenience this oversight may have caused. We would appreciate the opportunity to rectify this issue. At your convenience, please feel free to reach out to us to schedule a follow-up appointment. We look forward to making it right and continuing to serve your automotive needs.

October 19, 2023

Excellent, through and speedy experience thanks to a flawless staff. Chris Hapner was especially knowledgeable and helpful. More

by dukeandbob4894
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your glowing review of your recent visit to BMW of Palm Springs. We are thrilled to hear that you had an excellent and efficient experience with us. Your kind words regarding our staff, especially the expertise and assistance provided by Chris Hapner, are truly appreciated. We strive to provide knowledgeable and friendly service to all our customers, and it's heartwarming to know that Chris and the team could exemplify these values during your visit. Thank you for choosing BMW of Palm Springs. We value your patronage and look forward to serving you again in the near future.

October 18, 2023

My first time at this location. Ibrahim is fantastic. Friendly, knowledgeable, efficient, and honest. We like that. I appreciate the video summary I receive after the service. It l More

by CECILETMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim Palaj
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for choosing BMW of Palm Springs for your service needs and for taking the time to share your positive experience. We are elated to hear that Ibrahim could provide a friendly, knowledgeable, and efficient service during your visit. Transparency is crucial to us, and we're glad that the video summary was informative and reassuring for you. We strive to maintain a high standard of service that you can rely on. Your feedback is encouraging, and we look forward to making your future visits just as pleasant, if not more so. We appreciate your trust in us and eagerly await the opportunity to serve you again.

October 17, 2023

I wasn't happy that if I didn't pay $156. 00 I would not have the trouble light for my brakes taken off of the odometer displaying the need for brake service. This will probably cause me to se More

by RLANGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for bringing your BMW to our service center and for sharing your feedback. We are sorry to hear about your dissatisfaction regarding the cost associated with resolving the brake service indicator light. Transparency and fair pricing are important to us, and we aim to provide clear explanations regarding any charges incurred. We value your patronage and would like to discuss your concerns further to better understand your experience and see how we might rectify the situation. We are committed to ensuring our customers feel valued and satisfied with the services provided. Please feel free to reach out to us at your earliest convenience. We hope to have the opportunity to restore your confidence in our service and continue to serve your BMW maintenance needs. Warm regards, BMW of Palm Springs

October 17, 2023

I have been with BMW of Palm Springs for several years now. The service department has always been helpful and informative. Juan Sanchez has been very patient and keeps us informed of the work and servi More

by LSHERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly for rental vehcile
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your longstanding trust in BMW of Palm Springs and for sharing your positive experience with us. We are honored to have been your choice for automotive service over the years. Your kind words regarding our service department, especially the diligent and informative assistance provided by Juan Sanchez, are deeply appreciated. We take pride in having a team that is committed to keeping our valued customers like you informed and satisfied with the service provided. Your 5-star review motivates us to continue delivering exceptional service and support. We look forward to many more years of serving you and ensuring your BMW GT is always in top condition.

October 15, 2023

Friendly upon of arrival and directed to customer service with smile and assistance to service More

by DSTSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to hear about your friendly arrival experience and the assistance you received at our customer service. Your comfort and satisfaction are important to us.

October 15, 2023

Few times we asked them to fix several software issues , but they were not able come up with a solution. Every time they gave our car back as functioning as it should. And it is not, compering what the car More

by PETER2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for the ongoing software issues you've encountered, and we understand your disappointment. We'll review the situation to ensure a more thorough resolution. Your patience is appreciated.

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