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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
922 Reviews

922 Reviews of BMW of Palm Springs - Service Center

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May 04, 2022

I’m on my second BMW X3. I have been bringing my cars to this dealership for over 5 years and I am very happy with the service. Everyone is very nice and helpful. Chris is w More

by Patti Wexler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

BMW of Palm Springs responded

Thank you for your loyalty to BMW of Palm Springs, Patti. We are so happy to have you as a customer and appreciate the kind words about our team. Chris is a valuable member of our team and we're lucky to have him on board. We hope you'll continue to choose us for your automotive needs in the future. Thank you for your business!

April 13, 2022

Sandy Monson is my advisor and takes exceptional care of me! I feel welcomed and assured that everything will be taken care of! I had no wait time and my car was returned nice and clean. I have been with th More

by BMWKathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

BMW of Palm Springs responded

Thank you Kathy for your kind words and loyalty to BMW of Palm Springs. Sandy is a great advisor and I'm glad he was able to take care of all your needs. We hope you'll come in soon and see what's new!

April 09, 2022

Chris Hapner was extremely helpful and professional! He is a great asset to your company! Exceptional service!! More

by Martha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

BMW of Palm Springs responded

Thank you, Martha! It's great to hear Chris was able to provide exceptional service and we're so happy you had a positive experience.

April 05, 2022

Service Department is top notch. My service was performed professionally. My car was ready as promised and the cost estimate was accurate. More

by none
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

BMW of Palm Springs responded

Thank you for your feedback! We are so glad to hear that you were pleased with the service provided. We strive to provide a great customer experience and it sounds like we did just that during your visit.

March 28, 2022

The service provided by Bryan Gacayan was outstanding. New in PalmSprings and we will be repeat loyal customers permanently! I’m years long owner of BMW vehicles and my experience with Bryan Gacayan and t More

by shelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
Mar 29, 2022 -

shelli responded

The service provided by Bryan Gacayan was outstanding..New in Palm Springs and we will be repeat loyal customers permanently! I’m years long owner of BMW vehicles and my experience with Bryan Gacayan and team at Palm Springs BMW is unsurpassed by none!

March 26, 2022

My service representative was very professional, friendly, and helpful. Was a bit surprised that my oil service and simple components check took two days. No loaner cars offered only option was a Ly More

by lukesferra
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

BMW of Palm Springs responded

Thank you so much for your 5-star review Luke! I apologize for our lack of loaner cars

March 23, 2022

Outstanding service, great communication, follow up and follow through on services asked for and recommended. More

by Unklr7@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad, master technician
Apr 04, 2022 -

BMW of Palm Springs responded

Thank you for the 5-star review!

March 10, 2022

Excellent service right from the point of booking my appointment. Serious people who were all on the spot they promised to be on! Very impressed with Savanna King! She kept all promises! Dynamic persona More

by m.hanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

m.hanley responded

See above

March 01, 2022

Very satisfied with Service Manager and Service Advisors. They always treat me very fairly and courteously. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

BMW of Palm Springs responded

Thank you so much Robert for the 5-star review!

February 25, 2022

Got me in right away. Service advisor Chris was outstanding! Finished with my service early! More

by Danarplank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

BMW of Palm Springs responded

Hi, thanks for taking the time to review BMW! I'm glad Chris was able to help you with your service. Please let me know if there is anything else we can do for you.

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