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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
923 Reviews

923 Reviews of BMW of Palm Springs - Service Center

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February 25, 2022

Got me in right away. Service advisor Chris was outstanding! Finished with my service early! More

by Danarplank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

BMW of Palm Springs responded

Hi, thanks for taking the time to review BMW! I'm glad Chris was able to help you with your service. Please let me know if there is anything else we can do for you.

February 23, 2022

Service staff is knowledgeable and prompt with responding to any questions about any service or warranty on vehicles More

by zulay419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Gonzalez , Kevin Rock, Karen Gannon, Joe Lopez, David Ball
Feb 23, 2022 -

zulay419 responded

Great service

February 18, 2022

My my service advisor Bryan was very helpful identifying the problem and getting it fixed More

by Cathylutzint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

BMW of Palm Springs responded

Thank you for taking the time to leave us a 5-star review Cathy!

February 02, 2022

Always will be our dealership of choice Very Always will be our dealership of choice Very professional paying attention to detail And treating us as a friend and family Excellent team worki More

by Patcollin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen gannon, Kevin Rock, Bob Hogan, David Ball
January 29, 2022

I needed my car completed by a requested time... and Bryan did an excellent job making sure it was completed as requested. Thanks Bryan More

by dlangolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

BMW of Palm Springs responded

Thank you for taking the time to leave a 5-star review! We're glad Bryan was able to help get your car done in time. Come back and see us again!

January 19, 2022

Dealership tries to accommodate as best as they can. Brian in service is an asset to the dealership. Always, friendly and knows what is necessary to repair and/or service the vehicle. More

by User-917029bee3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

BMW of Palm Springs responded

Hi Angie, thanks for the feedback! I've passed your review on to Brian and he's really happy to hear that you're pleased with his service. He'll be sure to keep up the great work. If there's anything else we can do for you, please let us know. We always strive for 100% satisfaction and want our customers to feel like they are top priority.

January 13, 2022

Chris my service rep is great always helpful and pleasant. He made my appointment happen even though they were short handed. More

by tonyerena
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

BMW of Palm Springs responded

Thank you for the five-star review, Tonyerena! Chris is a great employee and we're happy to hear he was able to help you with your appointment. We hope that our service department will be able to earn your trust and provide you with an excellent experience in the future as well.

January 05, 2022

Came in with a flat. Tire replaced and out the door in an hour. Great. More

by Dakman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

BMW of Palm Springs responded

Thank you for taking the time to share your experience Dakman, I'm glad it was a positive one. We strive to make every visit as pleasant and efficient as possible. I hope we'll see you again soon!

January 01, 2022

Excellent service. Easy location to get to. Savanna was very helpful. I will return again. Thanks More

by Mkarpaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

BMW of Palm Springs responded

Thank you for your review of our dealership, Mkarpaty. I'm so glad to hear that Savanna was able to help you find the vehicle you were looking for and thank you for taking the time to share this with us! We are very proud of our staff here at BMW Palm Springs and want them to know how much we appreciate their hard work. If there is anything else we can do in the future, please don't hesitate to reach out!

December 31, 2021

Very efficient, pleasant to work with, class act. Used their service department & was very impressed with their work. More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

BMW of Palm Springs responded

Thank you so much Pam for taking the time to leave us this generous 5-star review! We look forward to seeing you next time!

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