BMW of Pompano Beach

The reason why I give this rating is due to an issue Ive The reason why I give this rating is due to an issue Ive had since day 1 of purchasing the vehicle. I noticed a slight vibration through steering The reason why I give this rating is due to an issue Ive had since day 1 of purchasing the vehicle. I noticed a slight vibration through steering wheel and thought really nothing much of it and assumed new car and maybe needs a blanace. Anyway time went on and I finally brought it in, but to a different dealership from where i bought it from. They found a DENTED FRONT WHEEL!!! and I repladced it!!!! After the fact that I bought the wheel and brought it to Vistas attention, they didnt do xxxx about it. They clearly didnt give two xxxxs. Anyway, the vibration was still their and after months of putting up with it and bringin it into Vista a couple times, I was so fed up. I got a hold of Don Feiner, hes the aftermarket manager and deals with these issues. He put regular tires on the car and it got worse!!!!. After 3 weeks of driving a ford, I meet him up with Nick. Nick and Don basically teamed up to give me all these xx excuses of why im getting vibrations through the steering wheel. I told them over and over that this car was a Lemon. They denied the claim and gave me all this xx on how "any car you buy today will not run correctly" At one point, Don said "with all due respect, who cares." Thats when I was done with these fools. In the end I got my 2k down payment back and that was it. Those two are jokers. Future buyers, save your time and breath with VISTA BMW. More

I think I have you all beat. Purchased a used 2004 BMW 325i. I put $2,000 down and traded in a 2004 Ford Focus. 3 weeks later I get a call from the financing department that my wife needed to sign a doc 325i. I put $2,000 down and traded in a 2004 Ford Focus. 3 weeks later I get a call from the financing department that my wife needed to sign a document stating that she is also financially responsible for the vehicle and that they wanted another $1700. I told them no to the money. A week letter I get another call, that I need to fill out an "Easy Pay" option form and submit a voided check to provide the bank access to my checking account for monthly payments. I was told this was not an option that I had to do this since I did not give them another $1700. Keep in mind I have had this car for a month. I was forced to hire an attorney. More

First, this dealer and poor service advisor, Mike Welch, should get a ZERO, but the scale was 1-5... I had the worst dealer service you could ever expect. I had an appointment for a bad headlight on a b should get a ZERO, but the scale was 1-5... I had the worst dealer service you could ever expect. I had an appointment for a bad headlight on a brand new 530i that had been experiencing condensation in the light bulb. You would think "Ok just change the bulb, the seal must be broken." The kid said "Oh, I don't see any condensation now, we won't fix it." Also, my bluetooth quit working. I had an appointment for 9 am to fix it that day (had to leave my cell phone with the car). Told me they had over booked and they would need 2 days....Isn't that why you schedule appointments? Regardless, I left upset that I wasted my time going there for no reason. Neither the dealer manager or service manager returned calls. More

Nick is the worst manager he tried to sell me used BMW rims on the side and I found out the problem was the tires of my car.... please stay away from vista bmw he will rip you off take your car to a decen rims on the side and I found out the problem was the tires of my car.... please stay away from vista bmw he will rip you off take your car to a decent place so you don't have to deal with arrogant N.Y Italian he should be running a pizzeria instead please be aware... More

Rudest finance manager, and complete "b..ch". I was told the only reason the finance manager can be so rude is because she has something going on with the general manager of the lot. We can assu I was told the only reason the finance manager can be so rude is because she has something going on with the general manager of the lot. We can assume why she still has a job. Also, the dealership tells you they have great deals, but when I went in, the car I wanted was marked with the wrong year. Furthermore, the dealership dented the car and the cd player was also broken, and keep in mind, it is still a new car. Worse part, if your going to give a customer a dented car with a broken cd, then at least give the customer a BMW loaner and not a Ford rental. As for the finance part, we have leased three other BMWs in the past, but the finance manager had the nerve to ask us for citizenship proof after we left the dealership with our new car. Who ever asks for citizenship status, especially when we have already been financed by BMW in the past. My complaints can go on, and on. Overall, I do not recommend this dealership to anyone. Next time, I am going back to Mercedes Benz, even if they do not have a good deal. I had 12 Mercedes and 4 BMWs in my past 12 years of driving, and I assure you there is a reason for why Mercedes out numbers BMWs. More

Unresponsive, unhelpful. I don't recommend anybody to buy a BMW if they have to go through these guys... Especially after the initiall warranty expires you will be throwing your money into thrash if you have a BMW if they have to go through these guys... Especially after the initiall warranty expires you will be throwing your money into thrash if you have to deal with extended warranty even if you buy it from themselves. They won't try to help you at all... Leaving messages and waiting them to return your call? Forget it, never will happen... More

I took my 2001 740iL to Vista BMW for its 60,000 mile service II and key memory re-programming. There were no problems with the vehicle at the time of drop-off. I received a call the next day informing m service II and key memory re-programming. There were no problems with the vehicle at the time of drop-off. I received a call the next day informing me that the alternator light was on and the A/C is leaking refrigerant from a high pressure line and would I like these items repaired at a cost of approximately $4,000. If there really had been a leak in a high pressure A/C line, the refrigerant would have escaped in a matter of minutes/hours and been immediately apparent. Keep in mind, this is a BLACK vehicle in South Florida still covered by warranty, any problem with the A/C would have been the first thing it was taken in to be serviced for. Now the A/C is inoperative and the battery light remains on. After 17 days, Vista BMW’s service department states “they cannot find the cause of the problem, have no estimate on a time frame for repair completion, no repair cost estimate, and have come up with no plan for a resolution to this situation”. Daily phone calls to Vista BMW’s General Manager, and/or service department requesting status updates have gone un-returned. At this point, I've notified the extended warranty company that any repair work submitted by Vista BMW is likely fraudulent and should be investigated. Now I have been forced to escalate this situation to BMWNA requesting their assistance with Vista BMW’s questionable business/service practices. If BMWNA is unable to help, litigation is the last step. Unbelievable as it sounds, all of this was brought on by my dropping the vehicle off for its $976.00 oil change. The 60,000 mile inspection II service was paid in cash ($976.00) at the end of week one. Yesterday, during a visit to the dealership the vehicle could not be located on-site; it would appear they have loaned the vehicle out, wrecked and/or damaged the vehicle, or removed ‘hard to acquire repair parts’ to repair another vehicle. At this point, whatever the resolution I have no confidence in the quality of the work performed and have reason to believe the service work supposedly performed, billed, and paid for was ever really performed or necessary. It is of no surprise after reading the comments on this site and my experiences with Vista BMW that the shop appears to have very few, if any other service jobs being performed and a completely empty customer lounge/waiting room. This has been the most frustrating automobile experience I have had in nearly thirty years of driving and dealing with vehicles. More

Blatantly tried to scam me out of $1,250 for service that was not necessary... They are CROOKS!!!!! (Pompano location, but other location is also deteriorating) I had a right front clicking sound when tur was not necessary... They are CROOKS!!!!! (Pompano location, but other location is also deteriorating) I had a right front clicking sound when turning left, in the wheel area. My mechanic told me it was most likely a CV-joint; take it to BMW to have CPO warranty cover it. Dropped car of in Pompano (eerily had no other customers); after 2 days of unreturned phone calls I dropped in to find out what was going on... They told me my CV-joints were bad & they had an entire axle on order… 2 more days of unreturned phone calls & I finally get a call saying that the axle was not replaced; my “control arms” are bad; it will be $1,250, please!... To which I reply go fly a kite & nervously rush to get my car back from this den of thieves. I took the car back to my local grease xxxxxx (15 years senior technician for BMW in Europe) who assures me that there is nothing wrong with my control arms… When taking off the wheels he notices that the right front bolts are loose enough to remove with his fingers!!!! (a little background: the wheels had last come off at the other Vista location a few months prior to replace the CV boots) Yes, that was the problem, so I wonder, was it: A) They were too incompetent to even take the wheel off in their thorough diagnostic work, thereby explaining that the wheel bolts were loose going in as well as out of the shop? B) They figured out the problem (loose bolts), figured they could scam me out of $1,250, when I did not fall for it, they replaced the bolts loosely so as to appear as though the problem was still there? Option A = incompetent, option B = thieves… You make the decision. More

Wow. When you think BMW, you think luxury car. You see the high price tag and say to yourself...This car must be great and the service must be even better! How wrong I was going to Vista. They will promis the high price tag and say to yourself...This car must be great and the service must be even better! How wrong I was going to Vista. They will promise you the world (get everything in writing) before you buy your car. Before the purchase and about 10 minutes after, they are your best friends and they all love you (well, who wouldnt love someone after getting a few grand profit out of them?) They will quickly get amnesia and forget all the promises they made to you, the people who were your best friends who welcomed you into the "BMW family" quickly pretend they dont know who you are. If something is broke, expect to "pull teeth" to get someone to help you fix it. The shop employees walk around the show room on their breaks watching tv and hooting and hollering. Shirts are untucked most are not shaved or clean looking. Its far from what I expected of BMW. I always thought they were in competition with Mercedes or Lexus. Speaking of Lexus....Go to JM Lexus. Screw BMW before its too late or they will screw you. I went to JM Lexus with my friend who is getting a car there and was absolutely shocked. The staff were all professional and gracieous. The techs in the maintenance area were neat and friendly, and the floor and work area was so clean you could drop your lunch and eat it off the floor. They gave us a full tour of all the facilities, showing were the car would be and how it would be treated if there were any problems. BMW needs to send its employees to LEXUS to lern how to treat people right!!!! Im never getting a BMW again. More

car taken in for collision repair, was told 3wks, after 7wks, car repair BOTCHED! worse coming out then going in. Employee like in collision are Ignorant,rude and unprofessional. I actually got the Attorne 7wks, car repair BOTCHED! worse coming out then going in. Employee like in collision are Ignorant,rude and unprofessional. I actually got the Attorney General involved. If you love your car and your Sanity, DO NOT TAKE IT TO Vista in Pompano. I never recieved 1 call back from anyone after literally hundreds of calls to them. I actually thought I would never see my Car again.... So Literally, STEER CLEAR of this bottomless pit of deciept and dishonesty... More