BMW of Pompano Beach

After being underwhelmed and annoyed by sales associates at other BMW dealerships, I walked into Pompano Beach BMW. I am fortunate that I did. From top to bottom, my experience was seamless, transparent, a at other BMW dealerships, I walked into Pompano Beach BMW. I am fortunate that I did. From top to bottom, my experience was seamless, transparent, and easy. We made quick work with the negotiations and a deal was done in record time with no annoyance whatsoever. I had substantial, enjoyable contact with the Sales Manager. My sales associate, Monique, was great. The GM came to shake my hand. The car prep was done promptly too. I also had a great experience with their technology guru who educated me on all new features and handled all my phone connections and car operation options. First class service from a first class dealership. I highly recommend these folks. More

I thought I would be treated with respect and was handed a $1000 bill for a minimum repair job. I would never recommend BMW service for the simple reason that the issue was known issue for any car with a su a $1000 bill for a minimum repair job. I would never recommend BMW service for the simple reason that the issue was known issue for any car with a sunroof. the drain hoses get clogged and then leak into to passenger compartment. If you google or youtube the fix it is simple and takes at the longest 2 hours if you have to take off the front tire to get the the drain hose to unclog from the bottom. The bill had no detail - just $900 + more charges to further insult us. $45 to throw away supplies? what supplies for this job? paper towel? They kept the car for 3 days and charged us to air out the car because the passenger side rug was damp. We had already vacuumed any moisture and they charged us for airing it out in the sun as they said they had to keep it another day because it wasn't sunny! We asked to be treated fair and Mike F. did the opposite. To make it worse, they shorted the battery and when told then the battery was dead, Mr. F said - " I can sell you a battery- talk about disrespecting the customer. Then they gave us a loaner and now I see a charge from $25 - what is that about. We had a full tank of gas ( we have gas receipt) and car had 3/4 tank. Maybe they tried to use the air conditioner to air out the car. I guess BMW service mgt will be happy with Mr F as he made them over $1000 , but I would never deal with BMW and especially Mike F. as he looked me right in the face and knew he just ripped me off and my GF who owns the car, didn't want to be unpleasant, so he took advantage of her kindness. More

I typically get irritated when buying a car. But Tarik was highly recommended by a friend of mine and he did not disappoint. He was the consummate professional and advisor during the process. But Tarik was highly recommended by a friend of mine and he did not disappoint. He was the consummate professional and advisor during the process. More

Great experience, from the moment I walked in to the end of my purchase. The salesperson Karl Thomasson was attentive and knowledgeable. The sales manager Rami Ramadan was transparent and very fair with my of my purchase. The salesperson Karl Thomasson was attentive and knowledgeable. The sales manager Rami Ramadan was transparent and very fair with my trade and my new purchase. The General Manager Phil Bennis also came to greet me and thank me for my purchase and made sure the process was quick and easy. If your looking for a BMW, new or used, you need to come to BMW of Pompano! More

This dealership was so welcoming from the second I walked through the door and they genuinely care about getting you the best deal! through the door and they genuinely care about getting you the best deal! More

Melanie was great. She showed me all of the features in the I-drive and taught me how to use them. My vehicle massages me as I drive along! I didn’t understand how the She showed me all of the features in the I-drive and taught me how to use them. My vehicle massages me as I drive along! I didn’t understand how the car key thing on my I-phone worked but I do now thanks to Melanie explaining it. More

The entire process was smooth and efficient, thanks to the professionalism of the team. They worked diligently to ensure I was satisfied, answering all my questions and addressing any concerns I had. The the professionalism of the team. They worked diligently to ensure I was satisfied, answering all my questions and addressing any concerns I had. The transparent pricing and detailed explanations of financing options fully exceeded my expectations. Chad made sure I was fully informed during, and after the post sale- with follow up support being exceptional. Overall, I highly recommend BMW of Pompano Beach, and Chad Stephens, for anyone in the market for a car. Their commitment to customer satisfaction and their knowledgeable staff make them stand out in the industry. I will definitely be returning for my future vehicle needs! More

Karl and the entire staff went above and beyond to find and have me driving home the same day in my dream car. Karl and the Pompano dealership have earned a customer for life!!!! A million thanks for a job and have me driving home the same day in my dream car. Karl and the Pompano dealership have earned a customer for life!!!! A million thanks for a job well done!! More

I had a great experience at BMW Pompano. Karl Thomasson was extremely helpful and professional. Friendly and attentive from the moment I arrived. Dan in Finance was also terrific. Thank yo Karl Thomasson was extremely helpful and professional. Friendly and attentive from the moment I arrived. Dan in Finance was also terrific. Thank you very much!! More

I went to the dealership looking for an M3 competition and they were able to find one with the specs that I wanted the same day. Good experience and great customer service. and they were able to find one with the specs that I wanted the same day. Good experience and great customer service. More