Back

BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews

2,136 Reviews of BMW of Ramsey - Service Center

Sort by
December 18, 2020

Rodger Morel was a great service advisor. He was very knowledgeable and pleasant to deal with. No last minite surprises either. Overall good dealership and good people. More

by AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodger Morel
Dec 18, 2020 -

BMW of Ramsey responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a straightforward service experience. We appreciate the kind words about Rodger and will be sure to let him know that you are grateful for his help. Safe travels, and we hope to see you back at BMW of Ramsey next time!

December 14, 2020

Never have had any issues with BMW Ramsey service department. Service team has always been friendly and helpful. They always keep you updated on the vehicles status. More

by sototravels
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Miele
Dec 14, 2020 -

BMW of Ramsey responded

Thank you for trusting BMW of Ramsey with your business! We strive to deliver a transparent and efficient service experience, and it is wonderful to hear that this was reflected in your time working with us. Safe travels, and we hope to see you again down the road!

December 09, 2020

I brought my car in for regular service and I ended up needing new specially ordered tires as well. Anna Piserchia from BMW of Ramsey assisted me in this process, and I was extremely pleased! More

by paulinagashi
Recommend Dealer
Yes
Employees Worked With
Pedro Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Asserson
Dec 09, 2020 -

BMW of Ramsey responded

Paulina - Thank you for taking the time to review us! We strive to deliver a five-star service experience, and it is fantastic to hear that this was reflected during your time working with Anna. Safe travels, and we hope to see you again at BMW of Ramsey!

November 27, 2020

First let me start by saying this review is about the service department. My family and I will never go to this dealership again. Went in for a simple oil change. Had a couple questions which the writer More

by Newyorkcycle
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Morel
Nov 30, 2020 -

BMW of Ramsey responded

This is a concerning review to read, and it certainly doesn't sound like the friendly, knowledgeable, and accommodating service we strive for here. I assure you that this does lie outside the norm for us here, and I would be more than willing to speak with you directly about what happened to ensure that we improve our process going forward. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Anthony Candela - Service Manager - (201) 258-6005

Nov 30, 2020 -

Newyorkcycle responded

This is the exact response I talked about in my review. It is not outside the norm. Mine and my families business will go elsewhere.

November 23, 2020

I was completely satisfied with my experience and my service advisor Anna. I also like the video summary from the service technician after completing the service. More

by william.bartels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

BMW of Ramsey responded

William - Customer satisfaction is our highest priority and we are thrilled to hear that Anna took great care of you. Thank you for supporting BMW of Ramsey by sharing this wonderful feedback!

November 21, 2020

Service personnel friendly. I received an email video of my car being serviced. All issues were addressed and the car wash was thorough. Waiting area was clean. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

BMW of Ramsey responded

We couldn't have asked for better feedback, Bill! It's so good to hear that our service team made your visit friendly, communicative, and attentive. Thank you for trusting BMW of Ramsey with your repair and maintenance needs!

October 29, 2020

I have had consistently great experiences at BMW Ramsey. I have purchased my last three cars there and each time it has been easy and extremely professional. They have outstanding people, service and a grea More

by P Salerno
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Bibbo
Oct 30, 2020 -

BMW of Ramsey responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at BMW of Ramsey, and we are proud that we've earned your loyalty. We will certainly let Anna know that you appreciate her help, and we look forward to your next visit!

October 27, 2020

BMW OF RAMSEY ARE THE BEST !!!!!. I WOULD RECOMMEND ANYONE TO GET THERE BMW THERE ....THEY ARE REALLY NICE GINUWINE PEOPLE 100%. I WILL BE BACK. More

by Netta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
Oct 27, 2020 -

BMW of Ramsey responded

Netta, thank you for the review! It was our pleasure to assist you here at BMW of Ramsey, and we look forward to working with you again sometime!

October 19, 2020

Very disappointed, After a big maintenance service I wrote a review that everything was good only that the steering wheel is not centered. I got a response about it and to call back. I called back three More

by Cjyankee2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

BMW of Ramsey responded

I apologize if you have been unable to reach us. The satisfaction of guests remains our priority and I'd like to step in here to take care of your concerns. I won't be able to get in touch without your full name, so please consider calling me directly. Thank you, Anthony Candela - Service Manager - (201) 258-6005

October 12, 2020

Excellent work! My brakes were replaced on time without Excellent work! My brakes were replaced on time without any problems and any surprises. I received virtual check on my car. Love it. My car was wa More

by Lyuben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
Oct 12, 2020 -

BMW of Ramsey responded

Hi Lyuben - Thank you for the kind review! It is wonderful to hear that you had such a successful service experience at BMW of Ramsey. Safe travels, and we hope to work with you again down the road!

...
120
...