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2,136 Reviews of BMW of Ramsey - Service Center
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October 10, 2020
excellent customer service as usual!! Tony and his staff are An amazing group of people I Would recommend BMW of Ramsey for your service and sales needs! are An amazing group of people I Would recommend BMW of Ramsey for your service and sales needs! More
by Teetee
July 14, 2020
No service in the service department. Service rep, Anna Marie Piserchia, was impossible to reach. Car wasn't ready for a week. $3000 of repairs, car couldn't be located at pickup. Anna Service rep, Anna Marie Piserchia, was impossible to reach. Car wasn't ready for a week. $3000 of repairs, car couldn't be located at pickup. Anna wasted my time and was difficult and unpleasant. More
by saf255
Employees Worked With
February 19, 2020
Would highly recommend working with Frank B. He provides excellent customer service, responds right away, and very professional!! I am very happy with the work done to my vehicle as well as Franks Customer excellent customer service, responds right away, and very professional!! I am very happy with the work done to my vehicle as well as Franks Customer Service. Thanks Frank! More
by nrosenblatt28
Employees Worked With
Frank Balido
October 25, 2019
Service Stubborn problem with my 528i with garage door not working. Went to dealership where they tried fixing it but to no avail. Called my sales person, Ma Stubborn problem with my 528i with garage door not working. Went to dealership where they tried fixing it but to no avail. Called my sales person, Mark Rosenblatt, who said he would take care of it 30 minutes later he was at my house with Dwayne who apparently is a troubleshooting guru While I was talking with Marc, Dwayne pulled the car out of the garage and in five minutes had fixed the inside car garage door opener and had adjusted navigation system to be more efficient I could not have asked for more personal treatment even if I had the top of the line 7 or 8 series vehicles. These guys were great More
by Berniemd23
October 18, 2019
Still Waiting for That Million Dollar Call From Mr.Bibbo,GM After writing a less than stellar review yesterday for the dealer's lack of customer service and after being promised by the dealership General Manage After writing a less than stellar review yesterday for the dealer's lack of customer service and after being promised by the dealership General Manager Matthew Bibbo in a previous review to call me back which he still hasn't yet, how am I supposed to believe that Lathia Dealerships really care about their customers, or just certain important ones only? Disgusting to say the least. Very disappointing and I'll leave it at that. More
by Lgaldo
Employees Worked With
Phil Battaglino, Matthew Bibbo
October 16, 2019
Disrespectful Dealership When you have been bringing your 2 BMW vehicles there for over a year and then for no reason they stop returning telephone calls or even answer them, When you have been bringing your 2 BMW vehicles there for over a year and then for no reason they stop returning telephone calls or even answer them, the question remains. How are they still in business? Yesterday I called and spoke to Nicole, she assured me she would text all service advisers and someone would get back to me within minutes. It's now 27 hours later, and nothing. I decided to follow-up again today and the female who answered the phone couldn’t care less so she transferred me to a main number and it rang for 30 seconds or more, no one answered. I called back and asked for Phil Battaglino, General Sales Manager left a VM message and nothing. I called back and asked for Matt Bibbo, Dealer GM, an admin. Said “I’ll take a note and hand it to him.” Again nothing. My question to Lathia Dealerships is, sounds like you don’t want to stay in business much longer. More
by Lgaldo
Employees Worked With
Phil Battaglino, Matthew Bibbo
October 11, 2019
Ghoulishly Shady 👻 STAY AWAY They’re ghoulishly shady 👻 Like Shady AF. Stay away see all negative reviews and how similar they all are.... Coincidence? I think not. I fee They’re ghoulishly shady 👻 Like Shady AF. Stay away see all negative reviews and how similar they all are.... Coincidence? I think not. I feel I helped humanity if I can convince anybody to stop going here. My other review is on here also, Less anyone think i’m just some ex-employee with a grievance. However judging by the dead eyes on most of the employees there, the company motto should be changed to “The only people we treat worse than our customers are our employee’s” More
by William S.
Employees Worked With
Cameron, Brian Monahan, Anthony Circelli, Phil Battaglino, Matthew Bibbo
August 05, 2019
Worst dealership that I’ve ever experienced in 39 years Mathew Bibbo is a liar So he is the perfect guy to run this place. Dont walk, RUN!!! To any other BMW dealership One with the service department w Mathew Bibbo is a liar So he is the perfect guy to run this place. Dont walk, RUN!!! To any other BMW dealership One with the service department won’t try to scare you into paying for parts that you don’t need or exploit you under the guise of safety all taking place in their little house of lies Mathew? Please ask Anthony what story he used to placate me when he BEGGED me not to file a formal complaint in 2018 after lying about my battery and battery cable needing to be replaced in order to clear the fuel sensor? If I had I wouldn't be writing this review they would've had to fix my car correctly the first time. Here's a hint if he can't remember He asked me to pray. Ask If he used this story on anyone else, My God I really hope he didn't.... Just to calm a customer down? Glad I don’t have to sleep with his conscience or yours. They did a fine job making me remember them forever. I can only hope to do the same in return. Matthew Bibbo finally called me back about a month after He said he was sorry for the delay in calling me back (on my google review. When he did finally called me back he may try to be prepared with absolutely no information on me whatsoever. Didn’t know if I bought the car there or not. Was “looking through the communications” as I was on the phone with him. He was about as useful as a one legged man in a butt kicking contest. He “assumed” I have no idea why??? Anthony had: “been on it” the entire month I guess. He was on “it” all right. as long as by: “it” he’s talking about increasing the dealerships bottom line. At least that’s what he told me. But he assumed it was all taken care of Guess this happens when you remove yourself too deeply from the inner workings of your dealership. And I love the question about whether I bought the car there or not? So funny makes me wonder if that’s why they tried to screw me over otherwise why even bother asking that stupid question what is it matter if I brought my 2012 BMW from you or anyone else you told me you would service it and do a good job by me. Matthew’s question alone makes me Realize it if I ever bought a car again I am bringing it back to the dealer I bought it from no matter what anyone from Ramsey BMW tells you The best was I had to drive it around 250 miles seven times in a row when it failed over and over and over and over and over again on its inspection finally they broke their own “rule” and brought it and got inspected on their own. More
by William S.
Employees Worked With
Cameron (what a nightmare), Brian Monahan, Anthony Circelli, Brian Halpin, Matthew Bibbo
March 30, 2019
Very fast service Fast service,no problems at all,mechanic is the best in the industry., advised me of other work that I need to be done best dealer around Fast service,no problems at all,mechanic is the best in the industry., advised me of other work that I need to be done best dealer around More
by RDERCOLE
Verified CustomerEmployees Worked With
Other Employees :
Clay Vieni, Anthony Circelli, Matthew Bibbo
March 30, 2019
Delightful experience I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second time that I have interacted with him and each time he was patient, friendly and eager to assist me. He is indeed an asset to Ramsey BMW. More
by HammR
Employees Worked With
