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2,136 Reviews of BMW of Ramsey - Service Center
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March 27, 2019
Great customer service! Kevin did a great job with getting the requested work done and also with follow up. Also, he got me out of there quickly so I was able to make it to w Kevin did a great job with getting the requested work done and also with follow up. Also, he got me out of there quickly so I was able to make it to work on time. I would be happy to recommend Kevin to anyone. More
by WJL664
Verified CustomerEmployees Worked With
Kevin Molion
March 23, 2019
Great customer service! I always have a great experience at the Ramsey BMW service department. Anna and Tony are wonderful, they have been taking care of my family & our cars I always have a great experience at the Ramsey BMW service department. Anna and Tony are wonderful, they have been taking care of my family & our cars for 18 years. I won’t go any where else. More
by GIRLSRUS60
Employees Worked With
Other Employees :
All the women in the service department. , Anthony Circelli
March 22, 2019
Everything was done perfectly. I love Anna. She is the best Service Consultant EVER! She understands my cars (X5 and 850) thoroughly and makes sure everything and more is done to I love Anna. She is the best Service Consultant EVER! She understands my cars (X5 and 850) thoroughly and makes sure everything and more is done to keep them like new. More
by garyforman
March 22, 2019
perfect always great service at BMW of Ramsey. Diana takes personal care of my car and ensures that everything is covered as per my requests. just a great cre always great service at BMW of Ramsey. Diana takes personal care of my car and ensures that everything is covered as per my requests. just a great crew here! More
by FRANTALLANT
Employees Worked With
Diana Martinez, Anthony Circelli
March 22, 2019
Stellar Service again My service experience was a complete stress-less and pleasant experience thanks to the consistent dedication and professionalism of all that have as My service experience was a complete stress-less and pleasant experience thanks to the consistent dedication and professionalism of all that have assisted me. The intake moved swiftly thanks to Tony, the service manager as well as Anna , the service advisor.. A loaner car was awaiting my arrival and off I went to NYC. Picking up my x1 was equally smooth. My car was serviced and returned completely cleaned and washed. I only wish that BMW corporate would care about its customers and give us what we ask for in a $47K vehicle. I have waited 6 years for BMW to offer Blind Spot monitoring in this model and they to date have not. Excellent service will not be enough to keep me with BMW if BSM is not offered in 2020. Unfortunately, the X3 is too big a vehicle for my needs. More
by 202020
Employees Worked With
Other Employees :
Diana Martinez, Jessica Waite, Anthony Circelli, Frank Salzano
March 18, 2019
Oil change and wiper blades Service was great from start to finish.Brian was professional and knowledgeable. Very atttentive and work was done very well. Will definitely continue Service was great from start to finish.Brian was professional and knowledgeable. Very atttentive and work was done very well. Will definitely continue to have work services here. More
by ALEX010101
Employees Worked With
Brian Halpin
March 18, 2019
Great Communication! I love the text feature! Your rep can reach out to you and vice versa on the status of your service. very friendly staff! Complementary wash is also a I love the text feature! Your rep can reach out to you and vice versa on the status of your service. very friendly staff! Complementary wash is also a plus! More
by YP53
Employees Worked With
Brian Halpin
March 18, 2019
Great customer service and communication Service was good. Frank is very professional and on top of everything. He gave a very realistic timeframe and delivered the car within the timeframe. Service was good. Frank is very professional and on top of everything. He gave a very realistic timeframe and delivered the car within the timeframe. He was also proactive about identifying the issues. More
by MOHITSAXENA80
Employees Worked With
Frank Alessi
March 17, 2019
Lost car for 45 minutes. Came in for brake fluid and oil change. Additional recall had to be installed and part required (not in stock). Found out Id need loaner car after wai Came in for brake fluid and oil change. Additional recall had to be installed and part required (not in stock). Found out Id need loaner car after waiting an hour and half. Returned 2 days later with loaner car. Waited 5 minutes, no one came, I left loaner car keys in car and went to cashier. Cashier had me sign some papers for service and called for my car to be brought up. Approx 3PM. Asked again after waiting for 10 minutes. She called again for car to be brought up. I again waited for car. This time for 15 minutes in front of some of the service advisers. My service adviser Kevin mentioned the survey and Anna behind us would be checking. Well, I mentioned to him, if I could leave the service center with my car I would.. However, my car was not brought up ( it was lost and found by some delivery cars or something), 45 minutes. BTW- I was shopping for a replacement X3 but ...this was not a bright moment for Prestige BMW (this would be my 4th car from a Prestige dealership.I also would have been in the market for the new Z4 or 5 whichever name they choose. But I have to tell you, I did not have a great experience with sales nor this service mishap. As far as sales, I really hate the back and forth. Give me your best shot, and if the price is OK (not necessarily the cheapest but fair to keep me as a customer.. 2k off MSRP, lol. so, not only a X3 sale but a Z4 sale also. More
by THEGRATEFULDAD1
Employees Worked With
Other Employees :
Anthony Circelli, Kevin Molion
March 17, 2019
Always 5 star service!! Bringing in our 328 ix for service is always a non-event at this dealership especially when working with Diana, service advisor. Haven't had one issu Bringing in our 328 ix for service is always a non-event at this dealership especially when working with Diana, service advisor. Haven't had one issue to have something done over again after 4 years of coming here. Kudos to Diana and the service team at BMW Ramsey! Plus they have a great customer waiting area with good eats and beverages. :)) More
by richardj
Employees Worked With
Diana Martinez
