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2,136 Reviews of BMW of Ramsey - Service Center
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March 09, 2019
Recent service visit Service rep was excellent. Timely communication. Work was done well. Communication was great as well. I would recommend to family and friends. Looki Service rep was excellent. Timely communication. Work was done well. Communication was great as well. I would recommend to family and friends. Looking forward to my next experience. More
by TGGUINAN
Verified CustomerEmployees Worked With
Frank Alessi
March 09, 2019
Scheduled Maintenance Brought the car in for a scheduled maintenance. Check-in with Kevin was fast and painless. Customer waiting area was relaxing and had all the necess Brought the car in for a scheduled maintenance. Check-in with Kevin was fast and painless. Customer waiting area was relaxing and had all the necessary amenities (snacks, drinks...). Lastly, the car was washed and serviced within the agreed upon time. No complaints whatsoever. More
by BBHB
Employees Worked With
Kevin Molion
March 09, 2019
Met expectations and comfortable Making the appointment was easy as a live person actually answered the phone. The intake was smooth. The customer waiting lounge was comfortable and h Making the appointment was easy as a live person actually answered the phone. The intake was smooth. The customer waiting lounge was comfortable and had fresh blueberry pound cake and coffee. The wait was as promised and the car was washed. No complaints. More
by Marc S.
Employees Worked With
March 08, 2019
Great Service as usual Diana who takes care of me once again excels in her position of service advisor. James the technician who services the vehicle is very capable and kn Diana who takes care of me once again excels in her position of service advisor. James the technician who services the vehicle is very capable and knowledgeable of all issues pertaining to my vehicles. BMW of Ramsey is my go to dealer for sales & service. More
by MSR
March 07, 2019
Disappointed Our customer service rep was very good and helpful. The problem is what I brought the car in for is not fixed. It’s not convenient for me to keep br Our customer service rep was very good and helpful. The problem is what I brought the car in for is not fixed. It’s not convenient for me to keep bringing it back and getting a loaner, so I’ll have do deal with it. it was kept overnight so that it could be reprogrammed and it still does not work. Disappointed More
by MEXILAND28
Employees Worked With
Thought the reps name was Barbara. I might be wrong. She was helpful and very nice
March 07, 2019
Great Again, Anna makes the whole experience of bringing my car in for service PAINLESS. Have been dealing with her for many years and is the primary reaso Again, Anna makes the whole experience of bringing my car in for service PAINLESS. Have been dealing with her for many years and is the primary reason for my loyalty. Give her a raise. She deserves it. More
by DRUCENATOR
Employees Worked With
March 07, 2019
Professional and personable Diana took charge and informed at each step! She called and explained and then helped with the pricing- that is all I have to say! The loaner was also Diana took charge and informed at each step! She called and explained and then helped with the pricing- that is all I have to say! The loaner was also lovely More
by LORIEDWARDS3
Employees Worked With
Diana Martinez
March 07, 2019
my appointment for service I had to call and change my service appointment twice because of a snow storm. The woman at BMW was helpful and when I got there (finally!) my loaner I had to call and change my service appointment twice because of a snow storm. The woman at BMW was helpful and when I got there (finally!) my loaner was waiting! My representative John helped me and explained the service results when I picked my car up. More
by SGROSKIN
Employees Worked With
John Brugaletta
March 06, 2019
Very disappointed I was disappointed to hear that my turbo was “breaking up” when I brought the same issue up to the attention of the service people on my 100,000 mile I was disappointed to hear that my turbo was “breaking up” when I brought the same issue up to the attention of the service people on my 100,000 mile service and nothing was mentioned. I was also told they fixed my left side blinker and light and both were broken again. If the service man had noticed this the last time I brought it it - it would have been covered under warranty. I bring it back for the same repair and now I am given an estimate of over $3,000. Bottom line I had to pay $165 for a car wash that was pretty shotty. Second time in a row car wash was not as it use to be. I let it go on the review last time. It is clear to me that this no longer a service center it is a profit center. I will search for a different profit center that will provide me better service. More
by PETER.SHEILA
Employees Worked With
Kevin Molion
March 06, 2019
Great Barbara is exceptional service advisor, she accepted me last min with tire replacement request, she was able to get me in and out within two hours, sh Barbara is exceptional service advisor, she accepted me last min with tire replacement request, she was able to get me in and out within two hours, she did all my paper works and contacted my wheel/tire warranty company and ensure a claimnwas open and I didn't had pay a dime. Thank Barbara you are true professional! More
by WOWMILINK
Employees Worked With
Barbara
