BMW of Ramsey - Service Center

Standard maintenance Always helpful service advisor (Diana) gets me in and out with ease; always given a nearly brand new loaner vehicle that makes any extended service pr Always helpful service advisor (Diana) gets me in and out with ease; always given a nearly brand new loaner vehicle that makes any extended service pretty pain free. More

keeping the customer informed. Frank keep me informed as the service was performed and did his best to get me on my way ASAP. Always polite and informative about the service. Frank keep me informed as the service was performed and did his best to get me on my way ASAP. Always polite and informative about the service. More

Not told about warranty When I bought my car new in August of 2015. It was not explained that while the car had 200 miles on it ,which I Thought was from test drives ,it was When I bought my car new in August of 2015. It was not explained that while the car had 200 miles on it ,which I Thought was from test drives ,it was considered a demo car which meant that the warranty started September of 2014 so it was currently not under warranty. Brian Halpin was very nice but both he and I were unaware of the situation. He suggested I go upstairs and talk to a manager. I spoke to Philip Battaglino ,it was the that I learned of this situation. He was very nice and helpful and I did not pay for the 40000 mile service. My concern is that if something happens to the car between now and August that it is still covered by warranty. I truly enjoy the 640 but feel I was taken advantage of when I purchased the car. Yesterday everyone was very helpful and we had a good resolution. Could someone please call me and confirm that my warranty is good from 4 years of my purchase of this new car. Thank you I look forward to hearing from you. Kurt. More

Polite The service was a customer friendly service. The waiting area was customer friendly and enabled me to work while i waited. The complementary snacks The service was a customer friendly service. The waiting area was customer friendly and enabled me to work while i waited. The complementary snacks were also a plus. More

Tire replacement Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. More

Excellent Service Never a problem at this dealership. Anna Piserchia is always helpful and follows thru from beginning to end. When I need a loaner she makes sure the Never a problem at this dealership. Anna Piserchia is always helpful and follows thru from beginning to end. When I need a loaner she makes sure there is one there for me. More

Frank is terriffic. Frank was on top of the issue an kept us informed along the way. He also explained the problem, took care of the entire process quickly, including the Frank was on top of the issue an kept us informed along the way. He also explained the problem, took care of the entire process quickly, including the loaner. More

Great service adviser Professional and knowledgeable service advisor. Explained service needed clearly, job completed on time . I have been a customer here for 10 years, I Professional and knowledgeable service advisor. Explained service needed clearly, job completed on time . I have been a customer here for 10 years, I have nothing but good things to say. More

Very understanding I appreciate the service I received they listened to what I had to say and the work was done in a timely manner. My car was washed I appreciate the service I received they listened to what I had to say and the work was done in a timely manner. My car was washed More

Another Satisfied Service Appointment I have been coming to this location for years for service appointments. Successfully completed the oil change and winter inspection on schedule and o I have been coming to this location for years for service appointments. Successfully completed the oil change and winter inspection on schedule and on time. More