BMW of Ramsey - Service Center

Friendly staff Upon arrival everyone greeted and promptly took care of getting me on my way, service was done as expected. Was a little disappointed as the car was n Upon arrival everyone greeted and promptly took care of getting me on my way, service was done as expected. Was a little disappointed as the car was not washed well and there was a puddle inside vehicle on weather mats? I Was also kind of ignored when I picked up. Waited a while before someone got my car. More

Helpful and quick repair My navigation wasn’t working, dropped the car off next day the maintenance services were done and navigation fixed. Service advisor was on top of it. My navigation wasn’t working, dropped the car off next day the maintenance services were done and navigation fixed. Service advisor was on top of it. Great job! More

Rated A-, waited too long to get car . Service was courteous, loaner car provided as promised, got.called to retrieve car at little too long past the time initially promised. Waited too lon Service was courteous, loaner car provided as promised, got.called to retrieve car at little too long past the time initially promised. Waited too long at the agency to get the car. More

Awesome, fast and hassle free This was a yearly regular service and the process is really straightforward, fast and hassle free. I need a ride back home as well a ride back to the This was a yearly regular service and the process is really straightforward, fast and hassle free. I need a ride back home as well a ride back to the service center and Brian managed it very efficiently. I highly recommend this service center for their professionalism and process. More

Good service - one complaont The service was good and prompt-my complaint was that my maintenance contract expired several weeks before. I thought it was 100,000 miles for seven The service was good and prompt-my complaint was that my maintenance contract expired several weeks before. I thought it was 100,000 miles for seven years from when I bought it-but it was seven years from the Date the car originally went into service. I think that BMW could engender much better Goodwill if they had sent a reminder prior to the expiration of the contract More

Excellent All aspects of the service experience went smoothly. Nora was a superb customer oriented advocate. Service durationvwss as predicted. Work performed w All aspects of the service experience went smoothly. Nora was a superb customer oriented advocate. Service durationvwss as predicted. Work performed was clearly delineated. Surroundings for waiting customers was comfortable. More

Fast & Efficient I have an eight year old X3 and the dreaded "check engine soon" lamp came on. I brought it in and within an hour it was fixed. The seal on the gas c I have an eight year old X3 and the dreaded "check engine soon" lamp came on. I brought it in and within an hour it was fixed. The seal on the gas cap tore and depressurized the fuel system. In about one hour I got a text saying that the Service was completed. Nice people too! Ended up buying a 2019 X3 too! More

Unexpected Flat Tire I showed up with a flat tire and the service center took me right away. Tire rim was bent. They ordered the part and it was promptly fixed. I showed up with a flat tire and the service center took me right away. Tire rim was bent. They ordered the part and it was promptly fixed. More

service Came in because of the brake light came on. Frank greeted me and took care and patience listening to my problems with my car other than the brakes. Came in because of the brake light came on. Frank greeted me and took care and patience listening to my problems with my car other than the brakes. My new XR phone would not connect with my car. Frank took the time and tried to connect it. When it couldn't be done, explained why and how I could. He was in touch with me on each and every thing being done and what needed to be done. He was very customer attentive and a pleasure to work with. I would ask for Frank again if I ever have to come back to BMW. Anna booked my appointment and was friendly and helpful. More