BMW of Ramsey - Service Center

BMW Ramsey NJ Experience Recently had my 2012 BMW X5 evaluated at the BMW in Ramsey NJ for a overheating engine. My service team assisted me with a loaner vehicle, and quickly Recently had my 2012 BMW X5 evaluated at the BMW in Ramsey NJ for a overheating engine. My service team assisted me with a loaner vehicle, and quickly assessed the problem. They were a great team, keeping me updated on the repairs took great care of my SUV as if it was their own. Diane was excellent in assisting me through the process. I was even more appreciative to have had the pleasure of working with the Service Director Tony Circelli, who was wonderful. A great, positive energy that will stop a nothing to keep his clients satisfied and confident in the care / service his team provides. He contacted me personally regarding incidental findings while the care was being repaired, had his top technician working to get my SUV in shape for the winter, and even had my car detailed. Tony and Diane made this a great experience, stress free, and flawless. I have been relying on Ramsey BMW since I purchase the vehicle, and despite it being much farther a distance than other BMW service locations, I choose to work with them with their exceptional service, and team talent. Thank you all for your help in making it safe for me driving on the roads. More

Quick and Easy Process Really an effortless process. Brought my car in the night before for a loaner and picked up my car after work the next day. Everyone was courteous Really an effortless process. Brought my car in the night before for a loaner and picked up my car after work the next day. Everyone was courteous, my paperwork was completed immediately upon my arrival and my car was ready and waiting thereafter. Absolutely no wait! I definitely would recommend this dealership. More

Service as usual Kevin accepted me at arrival, despite the fact I was booked with other service assistance, he arranged the paperwork fast and was very caring about my Kevin accepted me at arrival, despite the fact I was booked with other service assistance, he arranged the paperwork fast and was very caring about my complaints. He has a good sense of humor and the will to go beyond the standard. More

Awesome Experience Unbelievable experience for a major issue and so well handled. It could have been a very expensive issue however BMW really stepped to the plate on th Unbelievable experience for a major issue and so well handled. It could have been a very expensive issue however BMW really stepped to the plate on this. More

Service person was extremely helpful I was just bringing car in to check one little thing out. Service person alerted me that my extended warranty was about to run out and got my brakes t I was just bringing car in to check one little thing out. Service person alerted me that my extended warranty was about to run out and got my brakes taken care of as well as many other items. Saved me a lot of $$. Thank you! More

Great! John was great,he really catered to all of my vehicles needs. I would recommend this service center to all of my friends and family! John was great,he really catered to all of my vehicles needs. I would recommend this service center to all of my friends and family! More

Frank is the best! Frank was very helpful getting to the bottom of my issue. Extremely motivated and courteous young man. Was able to get to the bottom of the problem an Frank was very helpful getting to the bottom of my issue. Extremely motivated and courteous young man. Was able to get to the bottom of the problem and solve it. More

Very friendly and professional Everyone that helped me were friendly, professional, courteous, and attentive. Two receptionists/clerks were new there, John was very patient and supp Everyone that helped me were friendly, professional, courteous, and attentive. Two receptionists/clerks were new there, John was very patient and supportive while explaining to them the step-by-step procedure to register me. I also liked the waiting room, seating arrangement, and its amenities. The TV was way too loud, but I was able to go into the computer/gift-shop room and close the door. Overall, I liked the experience so much better than at the Tenafly BMW Dealership! More

Awesome attention to my concerns I came in with a very minor issue and thought I would get brushed off, them telling me my car was fine and don’t worry about it. They treated me with I came in with a very minor issue and thought I would get brushed off, them telling me my car was fine and don’t worry about it. They treated me with all the attention and more. They took the time to take part of the interior apart. And even when they couldn’t see any initial problems they wanted to do more troubleshooting. I could leave the car or make an appt at my convenience. Wasn’t expecting that. More