2,136 Reviews of BMW of Ramsey - Service Center
Kevin Molion is the Man! This was my first visit since the ownership changed hands and I'm impressed. Kevin Molion was a pleasure to work with. My loaner car was clean and in This was my first visit since the ownership changed hands and I'm impressed. Kevin Molion was a pleasure to work with. My loaner car was clean and in great condition. More
Things need to get tightened up. Received a text message with a link to check the status of the work on my car - link led to a generic dealership splash page, no info or access on my Received a text message with a link to check the status of the work on my car - link led to a generic dealership splash page, no info or access on my status. Was told car would be ready at 12, sent a text at 1:15 received no reply. Called a half hour later, servic3e rep with client - will call me back. An hour later I called again, finally found out car ready. When picking up it took 20 minutes and 2 requests after finishing with cashier for the car to be delivered to the exit bay. Things need to get tightened up. More
Excellent Since 2010, have owned 4 different BMWs and serviced all at Ramsey Prestige. I have worked with many different Service Advisors. Anna Marie Piserchi Since 2010, have owned 4 different BMWs and serviced all at Ramsey Prestige. I have worked with many different Service Advisors. Anna Marie Piserchia is without doubt, the absolute BEST ! More
Excellent service!! Repeatedly receive excellent service in all aspect. So happy with the service dept. I keep buying BMWs because I don't want to deal with any other s Repeatedly receive excellent service in all aspect. So happy with the service dept. I keep buying BMWs because I don't want to deal with any other service department. More
Great Service I brought my car in with a tire that needed to be replaced. I was treated very professionally, was updated along the way and was closed out quickly. I brought my car in with a tire that needed to be replaced. I was treated very professionally, was updated along the way and was closed out quickly. Great experience from the beginning to the end of the process. More
Great Service and Customer experience I take my both BMWs to this dealer for few reasons. 1. Very friendly service advisers who are very collaborative and are flexible to work with the cu I take my both BMWs to this dealer for few reasons. 1. Very friendly service advisers who are very collaborative and are flexible to work with the customers based on their needs. 2. Quality of work. 3. Ease of getting appointments and loaner cars Two things I do not like about this dealer is 1. Overly report issues if they know the vehicle is out of warranty and create unnecessary fear. they do not do the same when the vehicle is under warranty. 2. Labor rate is very high compared to near by dealers More
Diana Martinez- Great Job !!!! Diana Martinez did a really great job. I was running a little late and she still let me keep my appointment !!! She also has a really great sense of Diana Martinez did a really great job. I was running a little late and she still let me keep my appointment !!! She also has a really great sense of humor. Bottom line is Diana just has the "right stuff" when it comes to customer service. More
Great (Customer) Service Service Director, Tony and his Team, Diana, Frank and John really care and provided us 10 Star ?? Service! We switched over from a different dealer a Service Director, Tony and his Team, Diana, Frank and John really care and provided us 10 Star ?? Service! We switched over from a different dealer after our move and my early pre-visit concerns quickly vanished after speaking with Tony. More
Excellent customer service Excellent experience with Cameron. Had a flat tire on the way to work and luckily I was in the area. As I was checking in with Cameron I was getting r Excellent experience with Cameron. Had a flat tire on the way to work and luckily I was in the area. As I was checking in with Cameron I was getting ready to alter my day and prepared to start my Uber app. However, Cameron said he’d have me out and I’d be able to make it to work on time. This also included an oil change I was due for. The day remained intact, and I did not have to leave my car for the day. Fantastic, and fast emergency service. More
Professional and efficient Always appreciate servicing our cars here. Anna is especially terrific Thank you for your service X x x. X x x. X x x x Always appreciate servicing our cars here. Anna is especially terrific Thank you for your service X x x. X x x. X x x x More