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2,136 Reviews of BMW of Ramsey - Service Center
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November 02, 2018
Professional, courteous, efficient I noticed a huge difference from service experience in prior years. It is clear that there is an effort to correct prior issues with service. I noticed a huge difference from service experience in prior years. It is clear that there is an effort to correct prior issues with service. More
by Mary
Verified CustomerEmployees Worked With
Frank Alessi and the Service Manager
November 02, 2018
Brian Halpin was fabulous, courteous and quick. Brian got me through the service process quickly and kept me abreast of when my car was ready. He is courteous and pleasant to deal with, and made th Brian got me through the service process quickly and kept me abreast of when my car was ready. He is courteous and pleasant to deal with, and made the whole service experience a pleasure! More
by JOHANNA.BARRALE
Employees Worked With
Brian Halpin
November 02, 2018
Exceptional customer service Cameron is very supportive. He will make you feel valued and important amidst the dillema of dealing with csr issues. He has a good empathy. Morgan is Cameron is very supportive. He will make you feel valued and important amidst the dillema of dealing with csr issues. He has a good empathy. Morgan is awesome too. Very accommodating and super easy to deal with. Overall its a nice and encouraging service experience. More
by ERIC.MATONDO77
Employees Worked With
Cameron Cocherl, Morgan Kirk
November 01, 2018
The service of my BMW was done in a timely manner. Cameron Cocherl, Service Advisor is very friendly and helpful. He takes his job seriously and professionally and pretty familiar with the BMW working Cameron Cocherl, Service Advisor is very friendly and helpful. He takes his job seriously and professionally and pretty familiar with the BMW working features and tested the cigaret lighter. More
by LALIT.KUMAR07
Employees Worked With
November 01, 2018
Service Received text from Service after dropping off can in garage for any questions on service. Just short of 2 hours, I texted to see what status was on ca Received text from Service after dropping off can in garage for any questions on service. Just short of 2 hours, I texted to see what status was on car. Almost 30 minutes later texted again with no response. Went down to service area and saw my car ready to go so checked out at cashier. Total time for basically an oil change was 2:40 minutes. The time was in my opinion way too long but compounded by not getting ANY updates at all which is not acceptable. More
by jooly13
Employees Worked With
Cameron Cocherl
November 01, 2018
Great experience Thank you John Brugaletta and Clay for a great experience. I am glad to have used you for the work I needed on my vehicle. Thank you John Brugaletta and Clay for a great experience. I am glad to have used you for the work I needed on my vehicle. More
by jim.lopolito
Employees Worked With
Clay Vieni, John Brugaletta
November 01, 2018
mixed bag Let me first state this is the 6th vehicle we have leased with Prestige BMW. My major issue is that after leasing this car for 5 months I still do no Let me first state this is the 6th vehicle we have leased with Prestige BMW. My major issue is that after leasing this car for 5 months I still do not have a second key. When I picked up the car back in April they did not have the 2nd key but told me it was "on order". I am told that speaking with my sales person is the only way to get a 2nd key ordered. Yesterday was my fourth request. Not sure what the issue is? My second reason for requesting service was that my battery light stays illuminated while driving, indicating the battery was in need of a charge or replacement. After waiting in the showroom for 2 hours I inquired as to the status. I was told the battery was being replaced and that it would take an additional 30 minutes. All in all I waited 2.5 hours to get my battery replaced and left with no key. Highlights were the showroom and waiting area are lovely. Most associates were friendly and knowledgable although I should have been told the wait time and status of service. And left with a second key!!!! Had I known the wait time I would have taken an UBER to a nearby shopping area. More
by SWGW77
Employees Worked With
I am not looking to get anyone in trouble. Overall your team needs to be customer centric - more then smiling and hello they need to be mindful of their client's time.
November 01, 2018
Recall appointment Everything went smoothly....both recall issues were addressed, the car was washed -- and I was out in the promised two hours. On top of that Morgan w Everything went smoothly....both recall issues were addressed, the car was washed -- and I was out in the promised two hours. On top of that Morgan was terrific. More
by Laura C
Employees Worked With
Morgan Kirk
October 31, 2018
Always a pleasure at Ramsey Always have a great experience at Ramsey. Very professional and thorough. It's my go-to dealership for my BMW. Cameron and Anna are awesome! Always have a great experience at Ramsey. Very professional and thorough. It's my go-to dealership for my BMW. Cameron and Anna are awesome! More
by gperselis
October 31, 2018
Very pleasuable. Frank Alessi and Steven Molina were very helpful in making my safety recall a nice experience..They took care of all my concerns. This was after a few Frank Alessi and Steven Molina were very helpful in making my safety recall a nice experience..They took care of all my concerns. This was after a few days after Nicole of your call center told me that they couldn’t find my recall and I had to call BMW hdqtrs. More
by Bobbie
Employees Worked With
Frank Alessi, Steven Molina
