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2,136 Reviews of BMW of Ramsey - Service Center
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October 05, 2018
Return Customer I had not been to Ramsey BMW in quite some time, but returned recently and the service was great! Thank you to Andrea for calling me and telling me ab I had not been to Ramsey BMW in quite some time, but returned recently and the service was great! Thank you to Andrea for calling me and telling me about the new value program for car repairs. It was the decision-maker for me to return for service. More
by DAMAR.SMITH10
Verified CustomerEmployees Worked With
Diana Martinez, Brian Halpin
October 04, 2018
Service price seems a bit expensive Overall service is good service labor cost is expensive considering relatively simple and easy work. The work was just to fix ramp of rear turn sign Overall service is good service labor cost is expensive considering relatively simple and easy work. The work was just to fix ramp of rear turn signal which must be rather easy work to perform. More
by SI
Employees Worked With
I do not remember
October 04, 2018
Great service experience. Pricy but good service. Anna Marie is very helpful and good rep for the company. Makes the company look good and is a good asset to the Franchise. Pricy but good service. Anna Marie is very helpful and good rep for the company. Makes the company look good and is a good asset to the Franchise. More
by WALSH.RE
October 04, 2018
Disappointing I’m bound to prestige for service due to a lease. But, I will be going elsewhere for my next bmw based on the service. I understand there is a policy I’m bound to prestige for service due to a lease. But, I will be going elsewhere for my next bmw based on the service. I understand there is a policy against valuables in vehicles, but was extremely annoyed that my car appeared rummaged after routine service. The center console was opened and disheveled- with money missing. I’m not losing sleep over a few dollars, but someone still stole from the car. The glove box was also opened and the contents tossed around. Theres no reason for anyone to even be in either of those compartments for an oil change. After the service was completed, I received a voice mail telling me I’m due for an oil change and that me tires with 20k miles need repair too. As a consumer I feel like the service center is inept. The right hand obviously doesn’t know what the left hand is doing if I’m being told to have service I just completed done. And I still have to come back for a part that was ordered for the second time. Once I signed my lease I gave away all my rights as a customer. Now I’m just a number to bmw, I’ll be going to Paul Miller next december More
by TRACEY2124
Employees Worked With
Not sure of anyone’s name, Clay Vieni
October 04, 2018
Great customer service The team went above and beyond to help me out with a repair Thanks to John in the service department for your assistance. Always a pleasant experienc The team went above and beyond to help me out with a repair Thanks to John in the service department for your assistance. Always a pleasant experience when the car needs service. More
by TomRundle
Employees Worked With
John Brugaletta
October 03, 2018
Over all was a good experience but when i purchased my vehicle they was more inventory then now and they was post about loaner and demo special I didn't see this time but when i purchased my vehicle they was more inventory then now and they was post about loaner and demo special I didn't see this time More
by exsonn
Employees Worked With
John Desantis
October 02, 2018
Great Service & Support Excellent customer service & professional work. Fixed problem efficiently & provided a loaner car to use while car was being serviced. Car was ready o Excellent customer service & professional work. Fixed problem efficiently & provided a loaner car to use while car was being serviced. Car was ready on a timely basis & appreciated the updates on the statuses sent to me via text & internet links. More
by cmgsalang
Employees Worked With
Morgan Kirk
October 02, 2018
On time, kept me informed. No pressure.Provided loaner. Work on recall items was done on time and naturally, no charge. Other items needing possible repair/attention seemed high-priced but no pressure on Work on recall items was done on time and naturally, no charge. Other items needing possible repair/attention seemed high-priced but no pressure on me to have them done now. More
by JOSEPH.COPPOLA
Employees Worked With
Steven Molina, Brian Halpin
October 02, 2018
CBS 10,000 mile service Excellent and professional service was done in a quick time . John Brugaletta listened carefully what I wanted to repair and major part of problem Excellent and professional service was done in a quick time . John Brugaletta listened carefully what I wanted to repair and major part of problem was settled for me. More
by CK2
Employees Worked With
John Brugaletta
October 02, 2018
Customer Service Dealing with customer service rep Anna Piserchia is a pleasure. She goes above and beyond for her customers. One of the main reasons I stay with this Dealing with customer service rep Anna Piserchia is a pleasure. She goes above and beyond for her customers. One of the main reasons I stay with this dealership. More
by rnutile
Employees Worked With
