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2,136 Reviews of BMW of Ramsey - Service Center
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September 24, 2018
Professional and organized service! I was extremely pleased with the high quality service that BMW Ramsey provided. They are efficient and very professional! I would come back for my ne I was extremely pleased with the high quality service that BMW Ramsey provided. They are efficient and very professional! I would come back for my next service. More
by NYCEMAN25
Verified Customer
September 22, 2018
Routine maintenance I have bought the X-5 from prestige bmw dealer which recently changed hand with new owner. What I have noticed change in a bigger way where it matters I have bought the X-5 from prestige bmw dealer which recently changed hand with new owner. What I have noticed change in a bigger way where it matters, from ease of setting an appointment to initial greeting at arrival by service advisor as well as active service manager goes a long way to continue my loyalty to this dealer. I would hope servicemen behind closed doors to do same as greeters and service manager did with pride. More
by tmehari
September 21, 2018
Great Service Experience! Very efficient, friendly, helpful with a quick turn-around. The loaner car was clean. The communication with the service advisor was wonderful. Overal Very efficient, friendly, helpful with a quick turn-around. The loaner car was clean. The communication with the service advisor was wonderful. Overall I was very satisfied. More
by Kristin234
Employees Worked With
Brian Halpin
September 20, 2018
Disappointed After purchasing a set of tires the end of June, a problem arose with the car where the vehicle would jerk and enter a safety mode. It was brought bac After purchasing a set of tires the end of June, a problem arose with the car where the vehicle would jerk and enter a safety mode. It was brought back 2-3 times to the service department and we were told to pull over and turn the car off the next time it happened and it would be registered so when the diagnostics were run, the problem would be identifiable. The car had a severe problem one night and I could not go over 30 miles an hour no matter how hard I pressed on the gas pedal. We brought the car in and it was there for 5 days, only to be told that nothing was found to be wrong. I came back 3 times when the car was doing a jerking movement. The last two times, Chris drove with me. He was very good and explained what he thought the problem might be. The last time it happened on Friday, 9/14, I left the car at service after Chris experienced the issue and it was advised that the car would be inspected. Unfortunately, we were not provided an update, until my husband called YOU on Tuesday! As we followed the recommendation, the problem ahould have been identified when the diagnostic was run in July. It shouldn't have taken 3+ visits to identify the issue and only because we were persistent. I'd like to make it clear, our issue is not the fact that we had to pay for the repair but how we were treated by certain service staff with the exception of Chris. As long time service customers , we never expected to be treated this way with a lack of professionalism. Lastly, when it was mentioned that we wanted to contact corporate to express our frustration, we were advised we should not be reaching out. This was a most disappointing experience. More
by KGR
Employees Worked With
Chris , John Brugaletta
September 20, 2018
Morgan is awesome Top notch. I have been using this dealership for about ten years now and always a great experience. Morgan is one of the best service advisors I have Top notch. I have been using this dealership for about ten years now and always a great experience. Morgan is one of the best service advisors I have dealt with. More
by han
Employees Worked With
Morgan Kirk
September 20, 2018
Help Made East Though this issue with my vehicle couldn't be replicated while the service department had my vehicle, the attentiveness of trying to help me replicat Though this issue with my vehicle couldn't be replicated while the service department had my vehicle, the attentiveness of trying to help me replicate my problem was heartfelt. My service technician Chris was extremely patient with me and even when he was off work, he still went in a test drive with me to help figure out what the issue is that i'm having with my 4 series. I can't thank him and the rest of the crew enough. Hopefully soon we can figure out the problem I have and solve it. More
by ALWAZONTOP001
Employees Worked With
John Desantis, Brian Halpin, Morgan Kirk
September 20, 2018
Very professional and courteous Anna in service helped us and was very thorough, professional and courteous. Pedro in sales was very helpful and professional/courteous as well. Alw Anna in service helped us and was very thorough, professional and courteous. Pedro in sales was very helpful and professional/courteous as well. Always have a very good experience whether sales or service More
by GAEDCKES
September 20, 2018
Vehicle service The staff is extremely friendly and I was in and out quickly. Tony, John and Ford were extremely helpful. I will only take my car to BMW of Ramsey The staff is extremely friendly and I was in and out quickly. Tony, John and Ford were extremely helpful. I will only take my car to BMW of Ramsey More
by RICHARD.RAMOS
Employees Worked With
John Desantis, Anthony Circelli, Fordyce Hubbard
September 18, 2018
Great Service Visit Brought the car in for scheduled maintenance and a few other issues. Everything was taken care of and car was ready as promised. The only thing Brought the car in for scheduled maintenance and a few other issues. Everything was taken care of and car was ready as promised. The only thing I would improve is the complimentary wash that typically accompanies scheduled maintenance. As i'm not sure if the car was just hosed down or really washed at all since the door sills were still dirty and the bumpers were not completely clean. More
by schoi
Employees Worked With
Diana Martinez
September 18, 2018
very accommodating and quick service i came in was met immediately and i was taken care of such that i was in work on time. great experience ,fast service and courteous employees i came in was met immediately and i was taken care of such that i was in work on time. great experience ,fast service and courteous employees More
by RICH.GIGLIO
Employees Worked With
John Brugaletta
