2,136 Reviews of BMW of Ramsey - Service Center
Charged labor to assess problem Scheduled oil change due to indicator coming on even though change wasn’t due for another 1K miles. Listed some other minor issues to look at. Was tol Scheduled oil change due to indicator coming on even though change wasn’t due for another 1K miles. Listed some other minor issues to look at. Was told I’d get call to review issues/cost prior to completing. Was called and went with oil change only due to high cost to address other minor issues. Received invoice of $209 for oil change. Was told I got a “break” on total charges since they charge labor to assess issues (front door lock). Ridiculous charge will not go back to dealer for issues or oil changes moving forward. More
great to work with. professional and friendly staff I have been dealing with Ramsey Dealership for the past 10 years, their service level have always been excellent! Very professional and friendly staff I have been dealing with Ramsey Dealership for the past 10 years, their service level have always been excellent! Very professional and friendly staff... Service Director very helpful! More
Stopped in unexpectedly-got excellent service I stopped in for a warning ?? light on my dash and the service department took great care of me despite the unannounced visit! Thank you! I stopped in for a warning ?? light on my dash and the service department took great care of me despite the unannounced visit! Thank you! More
Polite, Professional, and Friendly Service I brought my 2006 325 xi in because of intermittent dashboard alerts regarding my Break/ABS System. Our service rep, Cameron Cocherl, said he would ha I brought my 2006 325 xi in because of intermittent dashboard alerts regarding my Break/ABS System. Our service rep, Cameron Cocherl, said he would have the BMW techs check out the issue while we waited. Among other things, they cleared a series of system faults, and thus far at least that seemed to solve the alert issue. After notifying me, they also performed a long overdue break flush. Cameron was helpful in explaining what's what and very friendly and personable. The service center generally is very efficiently and professionally run. More
Almost Perfect This is a 99,9% almost perfect review. John DeSantis is a very competent, detail oriented, and courteous individual - and I could not have asked for a This is a 99,9% almost perfect review. John DeSantis is a very competent, detail oriented, and courteous individual - and I could not have asked for a better Customer Service Representative. My only complaint about this service visit took place after departing John’s desk to pick up my car. Unfortunately I did not have time to go back into the office to mention my only complaint to John. Even though it appeared to me that the car was washed, it was 100% obvious that they did not even attempt to clean the brake dust ridden aluminum rims - which everyone knows is a BMW issue and usually addressed at other BMW service centers. A small detail, but something that sticks out in my mind. Sorry, but a small demerit for the BMW of Ramsey service center. More
service when I made the appt. I was told it would take hour it took 1 1/2 hours. they washed the car and totally missed a number of spots when I made the appt. I was told it would take hour it took 1 1/2 hours. they washed the car and totally missed a number of spots More
Top notch service. Period. Cameron was awesome. I knew him from around the dealership, but this was the first time I had him help me in service. Every employee should be modeled Cameron was awesome. I knew him from around the dealership, but this was the first time I had him help me in service. Every employee should be modeled after him. He is a wealth of knowledge and a real treasure to have at BMW of Ramsey. More
Excellent service To highlight few important points: 1. Easy to make or update an appointment, including website option; 2. Loner car is available upon request; 3. To highlight few important points: 1. Easy to make or update an appointment, including website option; 2. Loner car is available upon request; 3. Fast chick-in process; 4. Personal communication from the service representative about the status of the work; 5. Fast and easy check out. 6. car wash included. Thank you, BMW of Ramsey team! More
Professional service Always great service and professionalism! My loaner car is always ready and convenient and everyone is very accommodating.. There is always service Always great service and professionalism! My loaner car is always ready and convenient and everyone is very accommodating.. There is always service with a smile! More
I’m happy! Prompt professional courteous Service was available when I called so I did not have to wait considering I had a flat and needed to be somewhere! Prompt professional courteous Service was available when I called so I did not have to wait considering I had a flat and needed to be somewhere! More