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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews

2,136 Reviews of BMW of Ramsey - Service Center

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August 23, 2018

Charged labor to assess problem Scheduled oil change due to indicator coming on even though change wasn’t due for another 1K miles. Listed some other minor issues to look at. Was tol More

by ADEGIGLIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Brugaletta
Aug 28, 2018 -

BMW of Ramsey responded

We are sorry for any inconveniences you encountered. We can assure you that any issues we address or quote are done so with our clients' best interesting in mind, and we are sorry if you were surprised by your invoice. If you would like to further discuss this please contact our service department at your earliest convenience.

August 23, 2018

great to work with. professional and friendly staff I have been dealing with Ramsey Dealership for the past 10 years, their service level have always been excellent! Very professional and friendly staff More

by LIUDM88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl, Anthony Circelli
August 23, 2018

Stopped in unexpectedly-got excellent service I stopped in for a warning ?? light on my dash and the service department took great care of me despite the unannounced visit! Thank you! More

by CD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
August 23, 2018

Polite, Professional, and Friendly Service I brought my 2006 325 xi in because of intermittent dashboard alerts regarding my Break/ABS System. Our service rep, Cameron Cocherl, said he would ha More

by WGUGLIELMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
August 22, 2018

Almost Perfect This is a 99,9% almost perfect review. John DeSantis is a very competent, detail oriented, and courteous individual - and I could not have asked for a More

by DAVECOMISO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Desantis
August 22, 2018

service when I made the appt. I was told it would take hour it took 1 1/2 hours. they washed the car and totally missed a number of spots More

by andy53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2018 -

BMW of Ramsey responded

We're very sorry for the wait you experienced. Our service department has been severely understaffed this summer, and we have been trying to accommodate our clients as best we can. We understand the frustration that comes with this, and take full responsibility.

August 22, 2018

Top notch service. Period. Cameron was awesome. I knew him from around the dealership, but this was the first time I had him help me in service. Every employee should be modeled More

by Nader Soliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
August 22, 2018

Excellent service To highlight few important points: 1. Easy to make or update an appointment, including website option; 2. Loner car is available upon request; 3. More

by Lizaveta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Cocherl
August 22, 2018

Professional service Always great service and professionalism! My loaner car is always ready and convenient and everyone is very accommodating.. There is always service More

by REGINA.TOMLINSON1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service provider193957, Max Carela
August 22, 2018

I’m happy! Prompt professional courteous Service was available when I called so I did not have to wait considering I had a flat and needed to be somewhere! More

by MICHAEL.DELEONARDIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Kirk
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