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2,136 Reviews of BMW of Ramsey - Service Center
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June 11, 2018
Awesome They did a great job and accommodated me with a great loaner I will stay with bmw for a while it was a pleasurable experience They did a great job and accommodated me with a great loaner I will stay with bmw for a while it was a pleasurable experience More
by DAVETHABARBER2
Verified CustomerEmployees Worked With
Cameron Cocherl
June 11, 2018
BEST DRALERSHIP SERVICE IN THE EASTERN SEABOARD!!!!! What’s to write?? U have an issue with your bimmer go to Ramsey/prestige Bmw. Speak to Cameron or Clayton the manager. They are by far the best there What’s to write?? U have an issue with your bimmer go to Ramsey/prestige Bmw. Speak to Cameron or Clayton the manager. They are by far the best there is the most knowledgeable and will do anything to make you happy. I won’t bring my m3 to anyone else!! More
by SY.HILLY
Employees Worked With
Cameron Cocherl, Clay Vieni
June 10, 2018
Overdue scheduled maintenance was expedited. After purchasing my 328d in April 2017 from (then) Prestige BMW, I returned to have NY plates mounted. The technician was going to mount the plates ov After purchasing my 328d in April 2017 from (then) Prestige BMW, I returned to have NY plates mounted. The technician was going to mount the plates over over a surface which required cleaning (white car conspicuously reveals bug and tar spots). I asked for some cleaner for which I received a negative reply, so I went to the men's room to wet some paper towels and do the job myself. When I got back, one plate was already mounted, so I at least cleaned the other prior to mounting. When I got home, I removed the first plate and cleaned the bumper behind it. This was my first impression of the Service Departmet, and I considered never going back. Since meeting Mr. Cameron Cocherl, My confidence in BMW of Ramsey has increased. Mr. Cocherl is always courteous and consistently attentive to my concerns regarding my 328d. One ongoing concern Mr. Cocherl was unable to overcome is in regards to front bumper sensors. Although the vehicle is now 13 months old, this has been a mild defect since ~ July of 2017, when the vehicle was just a few months old. Perhaps BMW needs to redesign the parts and installation as the system is a weak link in my overall review of the 2017 BMWd. More
by AL.ADISSI
Employees Worked With
Cameron Cocherl, Samantha
June 08, 2018
Anna is the BEST!! Anna and Paul went the extra mile to help me understand my issue and then fix it it. Anna is serious about customer service. I always look for her Anna and Paul went the extra mile to help me understand my issue and then fix it it. Anna is serious about customer service. I always look for her. More
by LOUMITAS
Employees Worked With
June 08, 2018
Disappointed I've been coming here since 2008. I have a Z4 that I brought as a CPO From Prestige BMW. Long story short it was leaking water. They told me they h I've been coming here since 2008. I have a Z4 that I brought as a CPO From Prestige BMW. Long story short it was leaking water. They told me they had it fixed after a $1,200 repair and it still leaked. I brought it back and they told me the windshield and window seals were no good. If we did a water test how did we not pick that up the first time. Spent the $1,600 to have that repaired. Pick up my car and the mechanic left his/her bag of sunflower seeds in on my passenger seat. Attention to detail?? Now let's talk about the woman behind the check out counter. She looks miserable to be there. No greeting whatsoever, looks at me and says "last name?" Really? then she puts down papers in front of me and says "sign". Pretty much the same treatment last time I was there. If this is the last face you see when leaving your service center it does not leave a good impression. This is not what I expect from a BMW service center. She needs customer service training desperately. Best of luck, Nick More
by NJ
Employees Worked With
Woman behind check out counter, Diana Martinez
June 07, 2018
Excellent My whle experience at Prestige was great due the wonderful service of Mr.Tim Gallager , who my wife and i thoought one of the best salesman we have ev My whle experience at Prestige was great due the wonderful service of Mr.Tim Gallager , who my wife and i thoought one of the best salesman we have ever mey More
by kenneth.allman
June 07, 2018
excellent Very satisfied with the service and the personal that work in that department. They are gracious and efficient and get the work done correctly every Very satisfied with the service and the personal that work in that department. They are gracious and efficient and get the work done correctly every time. More
by LEFTTUSK1
Employees Worked With
Other Employees :
Cameron Cocheri, Robert DiDomenico, James Porrazzo
June 06, 2018
X5 Service Efficient & Flexible with scheduling. when i first arrived i was informed i would possibly be waiting for approx 1.5 hrs, but they would do their best Efficient & Flexible with scheduling. when i first arrived i was informed i would possibly be waiting for approx 1.5 hrs, but they would do their best to get me out of there sooner as it was end of day. Waited only for 1 hr with car wash included :-) More
by NSHIMAGUSHI
Employees Worked With
Morgan
June 06, 2018
Replaced damaged tire I came in to get a new tire, and was in and out in an hour. They were very helpful and very friendly and fast. A pleasure to get your car serviced t I came in to get a new tire, and was in and out in an hour. They were very helpful and very friendly and fast. A pleasure to get your car serviced there. More
by RICHARD.RAMOS
Employees Worked With
John Desantis, Anthony Circelli
June 06, 2018
Service was fine I was not called when my cars service was done. I had loner so no big deal and not sure if your policy changed. I was annoyed when I picked my car I was not called when my cars service was done. I had loner so no big deal and not sure if your policy changed. I was annoyed when I picked my car up the second day and it had not been washed. Attendent said they would do it right then but I had business to take care of. He also said I could come back any time. With the time period my car was with you there is no excuse that it had not been washed. More
by CLKPACKAGING
Employees Worked With
John Brugaletta
