Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,136 Reviews of BMW of Ramsey - Service Center
Sort by
May 31, 2018
Fix water collected under back doors I have brought my car several times to have a fix for water collecting under the back doors, after the car was returned and following a rain event the I have brought my car several times to have a fix for water collecting under the back doors, after the car was returned and following a rain event the problem repeated itself. Also the car was retained for 12 days!, far too long for the issues to be serviced. I will not mention the name of employees involved except for the Director of service who was very cooperative and helpful (Mr. Anthony Circelli). More
by Gsol45
Verified CustomerEmployees Worked With
Anthony Circelli
May 30, 2018
Flat tire emegency Recently got a large bolt in my tire exiting off Rt 80 near Elmwood Pk, called BMW late in day around 5pm. was able to drive right up there , get loa Recently got a large bolt in my tire exiting off Rt 80 near Elmwood Pk, called BMW late in day around 5pm. was able to drive right up there , get loaner car, and had it fixed for me by next day. Awesome response by Ramsey BMW More
by Jayne S.
Employees Worked With
May 30, 2018
My Bmw Great place, people that work there are wonderful. From the salesmen to the service people and techs. Keep you informed and they always have loaner ca Great place, people that work there are wonderful. From the salesmen to the service people and techs. Keep you informed and they always have loaner cars More
by DVEGARESCUE18
May 30, 2018
Excellent Service Once again, I had my X3 serviced and it was a smooth and pleasant experience. Anna is very helpful and had loaner care available. She kept in touch Once again, I had my X3 serviced and it was a smooth and pleasant experience. Anna is very helpful and had loaner care available. She kept in touch regarding repairs. More
by DIJOENAP
May 29, 2018
Excellent service During my scheduled service additional work was required. I was given a clear explanation of what needed to be done and how much it would cost and my During my scheduled service additional work was required. I was given a clear explanation of what needed to be done and how much it would cost and my car was ready as promised. More
by RAFIREZA
Employees Worked With
Cara Deluca
May 28, 2018
Service Beyond the Terms of Contract After taking posession of the car, a 2 Convertible, I found that some minor functions were not operating the way I expected and thought that they were After taking posession of the car, a 2 Convertible, I found that some minor functions were not operating the way I expected and thought that they were minor glitches. They were not. Simply, the progress of electronics can be hard to follow by anybody born before the age of USB keys. I made an appointment during which young Daniel X(?) solved most points with extreme good will and talent, but one or two still resisted. I was then handed over to Cameron Cocherl and Chris Ray who researched the remaining points as they were not obvious, even to them (who in this day and age still tries to upload 1000 CDs to the hard disk?), and then provided the perfect solutions. I have been a client of BMW of Ramsey for the past 20 years, except for an unfortunate and horrible 3 year hiatus with Jack Daniels Audi, a mile down the road. (see my reviews about them). Escaping from Jack Daniels Audi and their xxxxx felt like crossing over from North Korea. I cannot have high enough praise for BMW of Ramsey, both the Sales and Service Departments. More
by hardweejun
Employees Worked With
Chris Ray, Daniel X(?), Cameron Cocherl
May 28, 2018
Kind and efficient! Been a Prestige customer for over 20 years and that says a lot in the world of car dealerships!!!! Enough said! Hopefully under new management the Been a Prestige customer for over 20 years and that says a lot in the world of car dealerships!!!! Enough said! Hopefully under new management the reputation upholds. More
by ULCOIRO
Employees Worked With
Brian Haloerin, Anthony Circelli
May 28, 2018
Excellent Experience I have been bringing my car to Prestige BMW and now BMW of Ramsey for many years. The service is excellent and the people are amazing. Diana, Clay a I have been bringing my car to Prestige BMW and now BMW of Ramsey for many years. The service is excellent and the people are amazing. Diana, Clay and Tony CIRCELLI all took care of me. Very warm welcome coming into the service drive and always smiles. I recommend anyone looking for good service to check out BMW of Ramsey cause they got things rolling!! More
by RDIDOMENICO
Employees Worked With
Diana Martinez, Clay Vieni
May 28, 2018
Bad service So the service was backed up. No communication about it till I called. First day I called I was told about too many cars. Second day John was out, and So the service was backed up. No communication about it till I called. First day I called I was told about too many cars. Second day John was out, and he promised me someone else will call. Nobody called me, so I called them and was told that I have to wait till tomorrow to deal with John. Called on the 3rd day, and this service manager didn't even know who I was. I told them I would take the car back and bring it to another dealership. So I received back very dirty car. I didn't buy from this dealership a year ago, and now it looks like I will have to be taking my car to other dealership for service. More
by ABORZENKO
Employees Worked With
John Brugaletta
May 28, 2018
New tire My rear tire was losing air on the way to the shore. I called the dealership service department and they told me to come in and I was on my way with My rear tire was losing air on the way to the shore. I called the dealership service department and they told me to come in and I was on my way within two hours with a new tire. They made my weekend! More
by JOSEPHMONTI
Employees Worked With
Brian in service
