BMW of Ramsey - Service Center

We have an X7 and an X3M and service both cars at Ramsey BMW. Ben is our go to agent. He’s great and always provides excellent service. BMW. Ben is our go to agent. He’s great and always provides excellent service. More

Ben always provides top notch service. The service experience from beginning to end exceeded my expectations. Ben knows how to take care of his customers and makes you want to come back The service experience from beginning to end exceeded my expectations. Ben knows how to take care of his customers and makes you want to come back to him when the need arises. Great experience. More

Great service! Extremely friendly and great communication. Ben always makes it a vip experience, he takes care of my M4 and my fathers x6. He always ensures you are Extremely friendly and great communication. Ben always makes it a vip experience, he takes care of my M4 and my fathers x6. He always ensures you are up to date with any concerns you may have about your vehicle and takes care of anything your vehicle may need. Very happy to go back with Ben because I know my car is in great hands and well taken care of. Thank you Ben!!! More

Dealership was accommodating to my last minute request for an appointment. Dealership offers free Uber rides while you wait for service. Great experience! for an appointment. Dealership offers free Uber rides while you wait for service. Great experience! More

Benjamin was an excellent example of quality and service. He made the entire service experience worth it. He made the entire service experience worth it. More

Great service as always at bmw of Ramsey. Much Thx to Ben for expediting Our warranty work. Much Thx to Ben for expediting Our warranty work. More

I’ve been driving BMWs for 15 years and I actually purchased my first one from BMW of Ramsey. It was a beautiful car, but things went downhill from there. I live in Ramsey, but after a bad service exp purchased my first one from BMW of Ramsey. It was a beautiful car, but things went downhill from there. I live in Ramsey, but after a bad service experience (dismissive service advisor) I began to purchase my cars through Park Ave BMW and would even drive to Hackensack for service, even though BMW of Ramsey was so convenient. Fast forward to now and I decided to give BMW of Ramsey another try and I’m so happy I did. I brought my car in for service and was greeted by Joshua who took my car and processed it. He was so friendly and helpful. When I got inside, Benjamin took care of me and at this point I will never use anybody else. Benjamin was upbeat, reassuring, and extremely friendly and professional. He has elevated the level of service at BMW of Ramsey and I felt very taken care of. Thank you Benjamin! More

I will never have my BMW serviced through any other advisor than Ben going forward. I was dealing with a major issue with my brand new X5 and Ben did everything in his power to make my experience as ea advisor than Ben going forward. I was dealing with a major issue with my brand new X5 and Ben did everything in his power to make my experience as easy as possible while trying to resolve the problem. Not only did he have my car picked up, but had a loaner delivered to my home to avoid putting my 6 week old and toddler in the car. Ben is reliable, professional and he truly cares about making his clients happy. More

Service was efficient and the service waiting room was comfortable and spacious. Good bagels and coffee comfortable and spacious. Good bagels and coffee More

I don’t usually write reviews. But wanted to highlight a great recent experience with Ben and the folks at ramsey BMW. Unfortunately, after 25k miles and only a couple short mo But wanted to highlight a great recent experience with Ben and the folks at ramsey BMW. Unfortunately, after 25k miles and only a couple short months of my warranty end date. My fuel pump on my M550xi decided to go during a routine drive. Upon inspection, it ended up being a $2500 issue. Unfortunately, the maintenance plan I had paid for months earlier didn’t cover this. It was fair to say, I was extremely disposing Rd. and upset the coverages weren’t aligned to my expectations. However, Ben put me in a comparable loaner car (540e) and worked with both the dealership and BMW to figure out an a better solution. The net result, was a goodwill fix which brought my out of pocket costs to less than $100. Aside from this being a kind gesture, Ben was able to correct an issue regarding not just the pumps very early failure but clear up and misunderstandings about the purchased warranty. I’d highly recommend working with Ben as he’s not only a good person. But someone who sticks up for the customer in a tough spot. Which in my experience isn’t typical of the service side of many dealerships. More