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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews

2,136 Reviews of BMW of Ramsey - Service Center

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May 24, 2023

Thoroughly impressed with the service provided by BMW of Ramsey, and specifically, Ben Abramov. My X3 went in for a routine, self-diagnosed oil change, but Ben alerted me that one of the side safety sensor More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Abramov
May 24, 2023 -

BMW of Ramsey responded

Thank you for trusting our team to care for your X3. We are happy to have not only performed your oil service, but to have ensured the remainder of your vehicle was inspected as well. It is a pleasure to see you feel it is running well. For any future maintenance needs, please continue to keep BMW of Ramsey in mind.

May 23, 2023

Anna Marie Piserchia is always a help & totally pleasant. She takes her time & is totally professional! I always go to her because she is the best! Great work ethic & very knowledgeable about BMW & options. More

by Fosse broadway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

BMW of Ramsey responded

Hey Pat, thank you for sharing this kind, detailed shoutout of our team member, Anna! We are happy to know she provided positive and professional answers and solutions to each of your questions. If there is anything further our team at BMW of Ramsey can do to help, please don't hesitate to reach out.

May 23, 2023

Very helpful and insightful team at BMW of Ramsey. Made the transition of acquiring a vehicle from them a great experience will definitely recommend them all the time. Special thank you to Andrew ! More

by Juan.D
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

BMW of Ramsey responded

And a special thank you to you as well, Juan. We are pleased to know your experience with our team member, Andrew, was favorable. The recommendation you have shared here is appreciated. Until your next visit to BMW of Ramsey, safe travels.

May 23, 2023

I purchased 2,leased 3 cars from Ramsey. Always been completely satisfied with their service. More

by PAWSBAM95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON SONION
May 24, 2023 -

BMW of Ramsey responded

Thank you for your continued loyalty. Working with you on these leases and purchases has been our pleasure. The team here at BMW of Ramsey will be looking forward to the next!

May 23, 2023

Very personable service when I dropped off the vehicle. Text messages provided routine updates. Car came back washed and vacuumed. More

by SDORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
May 24, 2023 -

BMW of Ramsey responded

Thank you for bringing your vehicle to our team at BMW of Ramsey for service. We are happy to have kept you up to date, and to have returned your vehicle to you in tip-top condition! Upon your next due service, we hope you will consider returning to BMW of Ramsey.

May 23, 2023

Took longer than expected and my car was soooo dirty and covered in bird poop when I got it back. Disappointed More

by ERICADEBENEDETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
May 25, 2023 -

BMW of Ramsey responded

Erica, I would like to extend my apologies for the wait time you experienced, as well as for the cleanliness of your vehicle upon its return to you. When possible, I would appreciate the opportunity to regain your confidence. Please consider reaching out to me directly using the contact below. Jim Crowe 551.777.5590 Service Director

May 23, 2023

My service experience was fantastic. Anna provided super customer service, the service person sent an informative video and my service was taken care of very quickly. More

by ASMARINOFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

BMW of Ramsey responded

Our team appreciates you taking the time to share the high-level of care you were provided here at BMW of Ramsey. We will be sure to pass your kind comments along to Anna, and hope you will be returning for any future due services.

May 23, 2023

My salesman Andrew is excellent. He remembered me and my wife. He is helpful and knowledgeable. More

by HANSENDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

BMW of Ramsey responded

It was our pleasure getting the opportunity to work with you and your wife on another purchase, and we are happy to read that you found Andrew's process to be helpful and knowledgeable. We hope you are enjoying your new car and look forward to continuing to work with you down the road.

May 22, 2023

Benjamin Abramov was tremendously helpful and helped navigate me through a very unexpected and expensive repair to require my car sound system to as good as new, and end pricing was better than expecte More

by JJTHURLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Gallahue
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My technician (I believe Jim?) / Benjamin Abramov
May 22, 2023 -

BMW of Ramsey responded

Hi John, BMW of Ramsey was glad to help you with your repairs! We hope you enjoy your fixed sound system and we hope to see you again later down the road.

May 22, 2023

Anna Marie Piserchia is the absolute best & only Service Advisor I will go to! Professional!! More

by Fosse broadway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

BMW of Ramsey responded

Thank you Fosse for leaving your feedback about Anna Marie! We appreciate your review and hope to help you again at BMW of Ramsey.

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