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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews

2,136 Reviews of BMW of Ramsey - Service Center

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May 18, 2023

Courteous and professional Processed paperwork quickly with no waiting time Provided updates via text Followed up immediately upon completion of service which was in the timeframe More

by DR.ESPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
May 19, 2023 -

BMW of Ramsey responded

We greatly appreciate you choosing to bring your vehicle to BMW of Ramsey for service. Our team is happy to provide courteous, professional and communicative service, and hopes to have the opportunity to provide it for you again in the future. Until then, safe travels.

May 18, 2023

Great dealership, unfortunately it was a long wait time , but besides that everything was good More

by Bmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

BMW of Ramsey responded

Thank you for sharing this candid feedback. I'm sorry to learn of the wait time you experience and can assure you this is something our team is actively and diligently working we improve upon. For now, we would like to thank you for the positive rating, and look forward to your next visit.

May 17, 2023

I have an 850i and an X5 BMW which I have been servicing at BMW of Ramsey for over 10 years and am very satisfied. Anna Piserchia is my Service Advisor and she is FANTASTIC More

by gar4man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

BMW of Ramsey responded

Thank you for your loyalty to our team over the past 10 years! providing your 850i and X5 with the quality care they deserve has been nothing but a pleasure. Our team looks forward to continuing to provide fantastic experiences here at BMW of Ramsey for many more years to come.

May 17, 2023

Great customer service. More than accommodating by offering Uber rides to and from dealership. Appreciated. More

by PMARTATX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
May 18, 2023 -

BMW of Ramsey responded

Thank you for sharing these kind thoughts following your recent service. We are happy to make each service experience as accommodating as possible, and look forward to continuing to do so upon your next visit here at BMW of Ramsey.

May 17, 2023

Very prompt Very accommodating Very polite Did a great job fixing my car and washed it too I was very happy with the service More

by Linda Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

BMW of Ramsey responded

Linda, thank you for taking the time to list the aspects of our teams service that you valued most. Providing you with prompt, accommodating and polite service was our pleasure. Until next time, safe travels.

May 16, 2023

Excellent service Waiting for the car was timely and the car was washed I completely recommend them for service More

by Rhhelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

BMW of Ramsey responded

Thank you for taking the time to recommend our team at BMW of Ramsey. We are happy to have worked efficiently to get you back on the road, and in a clean vehicle! For any future needs, please continue to keep BMW of Ramsey in mind.

May 16, 2023

Dropped my car off on a thurs am at 845am my appt was for 9am got a reminder to please be on time never got a call/ text all day about the status of my vehicle until I had to call at 4pm service dept open to More

by Petularn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

BMW of Ramsey responded

Thank you for sharing this honest feedback. While we are pleased to know the majority of your experience went well, we would like to offer our apologies for the miscommunication on our behalf in regards to your vehicle pick-up. In the future, we hope to have the opportunity to improve upon this and regain your full confidence.

May 16, 2023

Very efficient and good service The dealership was Very efficient and Anna Piserchia from the shop, did a wonderful job. More

by KULITE@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Anna Piserchia
May 19, 2023 -

BMW of Ramsey responded

Providing efficient and quality service is our pleasure! Thank you for taking the time to review your experience with our BMW of Ramsey team. We will be sure to share your kind comments with Anna, and hope to have the opportunity to serve you again down the road.

May 16, 2023

Kenny is the best.   Didn’t have an appointment and he said no problem I’ll take care of it.  Got me in and out without a hitch and even put some armor all on my tires. More

by Randy Vaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Casares
May 17, 2023 -

BMW of Ramsey responded

Hello Randy, thank you for thinking of our team at BMW of Ramsey when you needed maintenance on your vehicle. We are pleased to hear of the level of care provided by our team member, Kenny, and look forward to working with you and your 03 BMW 540 in the future.

May 15, 2023

The dealership was able to diagnose the problems I was facing, fix the necessary ones and give me an idea of what was to come next in terms of repairs More

by jmorlik929@icloud.com
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
May 15, 2023 -

BMW of Ramsey responded

Thank you for trusting our team at BMW of Ramsey to xxxxx the overall health of your vehicle. We are happy to have diagnosed the current issues you were experiencing as well has help prevent any futures ones. Until your next service here at BMW of Ramsey, safe travels.

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