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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews
Call Service Center (844) 701-8922

2,136 Reviews of BMW of Ramsey - Service Center

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May 15, 2023

Kenny was a great service advisor that helped me with my issues. Great service provided More

by Randy Vaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Caseras
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May 16, 2023 -

BMW of Ramsey responded

Hey Randy, we are pleased to see our team member, Kenny, was able to assist you in resolving all of your vehicles service needs. We greatly appreciate your recommendation and look forward to working with you again.

May 15, 2023

I had a pleasant experience with BMW of Ramsey. Jorge who I worked with was very professional and courteous. He answered and clarified any questions I had. More

by Fred R
Recommend Dealer
Yes
Employees Worked With
Jorge Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

BMW of Ramsey responded

Hey Fred, thank you for taking the time to write about your experience with our team member, Jorge. We are pleased to know the level of care he provided was professional, attentive and courteous. Our team at BMW of Ramsey hoes to have the opportunity to work with you again in the future.

May 15, 2023

Very professional and helpful. Kept in touch with me for the duration of the service More

by jmorano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

BMW of Ramsey responded

Thank you for sharing your experience with the service team here at BMW of Ramsey. Working with you was a pleasure, and we are happy to see you felt the same for our team. If there is anything we can do to help in the future, don't hesitate to reach out.

May 15, 2023

Ted Contoleon is always amazing to work with. Always makes sure my cars are in and out in the least amount of time and is extremely responsive with any questions I have. More

by coreygardner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
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May 16, 2023 -

BMW of Ramsey responded

Hey Corey, it was great to have you back at BMW of Ramsey for service. As always, it was a pleasure working with you. We appreciate you sharing the quality and timely level of service consistently provided by our team member, Ted, and are already looking forward to your next visit.

May 14, 2023

From scheduling to reception to completion of work in timely manor BMW Ramsey service was spot on. More

by mbotodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Pinero
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May 15, 2023 -

BMW of Ramsey responded

Hearing that our team remained spot-on from scheduling to service completion makes our day! Thank you for choosing to work with BMW of Ramsey.

May 14, 2023

Very pleasant personnel and very responsive . Purchase went smoothly. Car was ready in less than 48 hours. More

by CGFLAKER
Service Time
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Nussberger
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May 15, 2023 -

BMW of Ramsey responded

Congratulations on your new vehicle! Providing you with a timely, responsive and smooth car buying experience was our pleasure. For any future needs, we hope you will continue to keep BMW of Ramsey in mind.

May 14, 2023

I was expecting the car to be washed when u got it from service. both Times, it was not washed More

by Tomh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

BMW of Ramsey responded

Hi Tom, I regret to see a complimentary cleaning was not performed at the time of your service. I certainly understand your disappointment and would like to share my apologies on behalf of our team. I can assure you your feedback will be shared in hopes of improving future experience, and encourage you to reach out to me directly should you wish to discuss further. Jim Crowe 551.777.5590 Service Director

May 14, 2023

Exceptional service! Always willing to accommodate my schedule to have my car serviced and comes back to me immaculate!! More

by GMARIE328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Contoleon, Ted
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May 15, 2023 -

BMW of Ramsey responded

Our team will always be happy to find a service time that works with your schedule. Thank you for sharing all of the aspects you have valued most in your services here at BMW of Ramsey. The kind feedback is appreciated more than you know.

May 13, 2023

My service manager, Anna is the best! I appreciate her attention to the needs of me and my vehicle! More

by JEHA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

BMW of Ramsey responded

Thank you for bringing your vehicle to BMW of Ramsey for service. We are pleased to know Anna provided you with excellent care, and will be sure to pass your kind comments along to her. When your next service is due, Anna and team hope to be working with you again!

May 13, 2023

Kenny the service representative was extremely helpful and worked hard to keep me informed on every step regarding the service of my car More

by ajax4328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
May 15, 2023 -

BMW of Ramsey responded

Hello, thank you for the kind review. Our BMW of Ramsey team is happy to have provided you with a helpful, informative and communicative service experience. We greatly appreciate you choosing to work with us and hope to have you back.

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