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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews
Call Service Center (844) 701-8922

2,136 Reviews of BMW of Ramsey - Service Center

Sort by
April 17, 2023

Customer service is outstanding. Anna is a top notch professional. I would recommend your service department. More

by DAYSNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for your willingness to recommend our service department! We are pleased to read Anna has provided you with outstanding service at the time of your visits, and look forward to having you back at BMW of Ramsey down the road.

April 16, 2023

Ted was very helpful. Offered oil change I was unaware I was entitled to. He was very friendly. They also washed my car. More

by PMARSALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Araque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for trusting our team at BMW of Ramsey to provide your vehicle with proper care. We are happy to have performed your oil service and returned your vehicle to you with a fresh wash. Until your next visit, drive safe!

Apr 26, 2023 -

PMARSALA responded

My only problem is when I call for service they don’t answer the phone. I had to go to the dealer to make the appointment

April 16, 2023

Everyone was very helpful. That’s for the timely repair to my car. I will say that you have been extremely annoying about the survey. Ruins the experience of your hard working More

by marcianancyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Apr 26, 2023 -

BMW of Ramsey responded

Hello, while we regret to see you did not originally wish to submit your feedback, we greatly appreciate your change of heart, as the positive words you have shared are more valuable than you know. We are happy to have been helpful and timely at the time of your visit, and hope to work with you again in the future.

April 16, 2023

They took an hour and half for oil change and filling up tires. They gave my car a wash but scratched under my drivers side door handle. More

by ALBION-35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Marie Piserchia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Hello Albion, I regret to see you feel as though this might have happened during your recent service visit. At your convenience, please reach out to me at the number below. The opportunity to address this with you personally would be greatly appreciated. Jim Crowe 551.777.5590 Service Director

April 16, 2023

This dealership returned my car with a paint chipped on the roof. Of course I can’t prove it but that is where it happened More

by wengerdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever worked on my car
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Apr 26, 2023 -

BMW of Ramsey responded

Hello Donald, I regret to read you believe your vehicles paint was chipped while being serviced by our team. When possible, please consider reaching out to me directly. The opportunity to address this concern with you would be greatly appreciated. Jim Crowe 551.777.5590 Service Director

April 16, 2023

The service group always meets needs, stays on schedule and values my business. Anna P always delivers exceptional service, communication and transparency. Andrea is extremely helpful with appointments a More

by ASF331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Vanmansart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea (service reception), Robert Redcross
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for continuing to bring your vehicle to BMW of Ramsey, and our team member, Anna, for service. We are more than happy to know she has continually met and exceeded your expectations. Your business and kind words are appreciated more than you know. Our team looks forward to continuing to provide you with exceptional service for years to come.

April 16, 2023

I was delighted to find the perfect BMW to purchase in a matter of minutes. The whole process was so pleasant. More

by EMMY.WEXER
Recommend Dealer
Yes
Employees Worked With
Jorge Batista, Robert Redcross
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Apr 26, 2023 -

BMW of Ramsey responded

Hey Emmy, thank you for taking the time to share this feedback. We are more than happy to have helped you find the perfect BMW within minutes! For any future needs, please continue to keep our BMW of Ramsey team in mind, we are happy to help.

April 16, 2023

Dealership was very responsive in scheduling and had very good communication in regards to servicing status updates and work needed on car. Uber trip to and from the dealership were especially convenient. More

by Chetna Mehta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Vanmansart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sonion
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Apr 26, 2023 -

BMW of Ramsey responded

Hello Chetna, thank you for taking the time to share your experience working with our service team. We are pleased to know you enjoyed the complimentary Uber rides following drop-off and to pick-up your vehicle. If there is anything further BMW of Ramsey can to to assist you, please don't hesitate to reach out.

April 16, 2023

The best bmw service center of any bmw dealer. I have been to all the local ones....they are all terrible except this one. More

by SPINEONCALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

BMW of Ramsey responded

Thank you for recommending our team at BMW of Ramsey! We are pleased to know we have become your preferred service center, and look forward to having you back for any future needs.

April 16, 2023

Always great reliable friendly service. Too bad these surveys are sometimes a bit too tedious. More

by MEGSGORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All folks in service department
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Apr 26, 2023 -

BMW of Ramsey responded

Hello, thank you for taking the time to share your experience with our team. Providing reliable, friendly and courteous service is something we are proud to do. Until your next visit, safe travels!

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