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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews

2,136 Reviews of BMW of Ramsey - Service Center

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April 16, 2023

Very good customer service I was satisfied very friendly pleased with there kindness would recommend More

by TONYARODES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny casares
Apr 26, 2023 -

BMW of Ramsey responded

Thank you for your willingness to recommend our team, Tonya! It is always a pleasure providing kind and welcoming service. In the future, we look forward to working with you again here at BMW of Ramsey.

April 16, 2023

Great service. I was provided with a loaner car until my car was ready. My service person communicated with me by text on the progress of my car. Also like t More

by KEITH.WHYTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Apr 26, 2023 -

BMW of Ramsey responded

Hey Keith, we are happy to have remained in contact throughout your vehicles service, and are happy to know you enjoyed the loaner vehicle we provided during your wait. Until your next service, enjoy the road ahead!

April 16, 2023

Everyone at the dealership has been wonderful. Taken care of every issue that has come up. Anna my service rep was great and of course George my salesman is the best. More

by artdipietro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

BMW of Ramsey responded

Thank you for sharing your experience with our team members, Anna and George! We are pleased to know that each of your concerns were addressed at the time of your vehicles service, and hope to have you back at BMW of Ramsey in the future. Have a great day!

April 16, 2023

Everything went ok. I’m disappointed with my model. It seems to always have a computer issue. When picking up my car, I had to wait 45 min. Even though car was ready sin More

by Tinachokong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 26, 2023 -

BMW of Ramsey responded

Hi Tina, thank you for taking the time to share your thoughts with our team. While we are happy to know your visit wen't well overall, we are sorry to know of the wait time you experienced at the time of your pick-up. I can assure you this feedback will be shared with our team in hopes of improving future experiences.

April 16, 2023

The Service Rep was efficient, courteous and kept me updated as to the status of my vehicle. He arranged the loaner and all went smoothly More

by Marc Luvshis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

BMW of Ramsey responded

We are pleased to see all went smoothly, Marc! Thank you for bringing your vehicle to our team at BMW of Ramsey. We look forward to continuing to provide courteous and efficient service during your future visits.

April 16, 2023

Took care of my concerns after the purchase of X 7. James and Benjamin from service department were excellent. I was hoping Alfredo from sales should have did same thing. I want hesitate to go back More

by Sonny G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Tornatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Lisciotto
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin , Robert Redcross
Apr 26, 2023 -

BMW of Ramsey responded

Congratulations on your new X7, Sonny. Our team is happy to have addressed each of your concerns throughout the process. We look forward to having you back for your next due service.

April 16, 2023

The best place to service or buy your BMW or perowned vehicle. A staff I found willing to work with you to achieve your final outcome. More

by RREDCROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tornatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redcross
Apr 26, 2023 -

BMW of Ramsey responded

Thank you for recommending BMW of Ramsey to those looking to purchase a BMW! Working with our customer to find the perfect fit is our pleasure, and we hope to have you back for any future needs.

April 15, 2023

Arrival was quick and efficient. Pete. Benjamin took the service order and I was able to use my gift card for an oil changes well as the recall repair. I was also given loner car whic More

by DFRIEDLANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Benjamin
Apr 26, 2023 -

BMW of Ramsey responded

Thank you for bringing your vehicle to our BMW of Ramsey team for oil and recall services. We are happy to have accepted your gift cards and provided a loaner for your convenience. If our team can be of further assistance in the future, please don't hesitate to reach out.

April 15, 2023

Was told the appointment was going to be around 3 hours and it actually took 6 hours. I wound up late for another appointment. More

by ADEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

BMW of Ramsey responded

Hello Aderosa, I apologize for the recent wait time you experienced during your vehicles service, and would like to assure you this was certainly not our teams intention. In the future, we hope to have the opportunity to regain your confidence. For now, if you wish to discuss further, please reach out to me at the contact below. Jim Crowe 551.777.5590 Service Director

April 15, 2023

great service department , excellent staff, very professional and informative. I highly recommend BMW of Ramsey. More

by timon.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

BMW of Ramsey responded

Thank you for taking the time to recommend our team, Timon. Providing you with high-level service is a pleasure, and we hope to have the opportunity to do so for years to come. Until your next due service, safe travels.

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