BMW of Ridgefield

Brent D'Arcy a man you can trust I was fortunate to have Brent help me to lease my car. He and Jason Canulla were extremely helpful in finding just the car I was dreaming of and I'm l I was fortunate to have Brent help me to lease my car. He and Jason Canulla were extremely helpful in finding just the car I was dreaming of and I'm loving my 528. Brent spent as much time as was needed even on a Friday late afternoon. I'm very grateful for all his help. More

Top Notch Professional Brent's knowledge, professionalism and intuition informed the ease and efficiency of my car buying experience. He made no presumptions about selling t Brent's knowledge, professionalism and intuition informed the ease and efficiency of my car buying experience. He made no presumptions about selling to a woman and followed through with every part of the transaction per our agreement. He promised no additional fees and delivered. He was available for questions and knew how to put together a deal with customers who are short on time. I highly recommend Brent and the dealership for no nonsense car shopping and professional service. They are particularly tolerant of those of us who love our 4 legged friends ;) More

Got it done. I was an out-of-state buyer for a very specific car. There were a lot of details to consider and work through, and Brent D'Arcy was responsive and fo I was an out-of-state buyer for a very specific car. There were a lot of details to consider and work through, and Brent D'Arcy was responsive and focused the entire way through. Brent and the dealership were very accommodating with my travel and rental car arrangements, and making the process of inspecting and preparing the car smooth and without surprises. Brent was a pleasure to work with and we made a fair deal. He is full of stories and unique life experiences. I was just buying a car from him but it was also fascinating to get to know him a little bit. More

5 Star Sevice Brent made buying our BMW an enjoyable experience from start to finish, he's a straight shooter, doesn't come across as a car salesman and is extremel Brent made buying our BMW an enjoyable experience from start to finish, he's a straight shooter, doesn't come across as a car salesman and is extremely professional! I would highly recommend working with him if you plan to purchase a BMW from this dealership. More

Customer Service and Satisfaction is their #1 Priority Brent is a competent, knowledgeable, and honest professional and truly a pleasure to work with. He took the time to understand my needs and objectiv Brent is a competent, knowledgeable, and honest professional and truly a pleasure to work with. He took the time to understand my needs and objectives and identify the right car based on what made the most sense for me. I have not purchased a new car in some years and knowing that, Brent walked me through the newer features and various options in the car. Not once did I feel pressured or uncomfortable to make a decision before I was ready or buy options I did not want. I would highly recommend Brent to anyone looking to buy a BMW. He is a consummate professional and customer service and satisfaction is his top priority. Thank you to the entire team that worked with me throughout the process to make my experience exceptional!!! More

Top brand terrible franchise Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 Very poor relationship with customers. The only reason I can see that they have thrived is that they sell a great brand. I would gladly have driven 30 miles to any of the BMW dealerships if I knew that this one does not stand behind their sales or service. No sincerity in promises or value for customer loyalty. Very sad that they foster the stereotype of a 'used car salesperson'. More

I have been enjoying my Audi that I've bought from BMW of Ridgefield, and I'm really happy with the experience I had here. After seeing service lights appearing on the dash I contacted Dan, and withou BMW of Ridgefield, and I'm really happy with the experience I had here. After seeing service lights appearing on the dash I contacted Dan, and without any hesitation, Dan told me to bring the car back and assuringly, informed me that everything will be taken care of at my convenience. When I drove the car back, I was greeted by Dan and his service advisor, Thomas Pearce who took my car in for service, and was given a loaner car. Thomas informed me that they will be transferring my car to Danbury Audi for official diagnostics/service. This was yet another effortless, excellent transaction performed by BMW of Ridgefield. After a couple of days, I was contacted by Thomas, and my Audi was back on the road! The team here goes beyond their ways in fulfilling customers requests and desires. Many thanks again! More

I was searching for a specific used Jetta TDI when I discovered one at BMW of Ridgefield. Personally, I HATE going to used car dealerships and putting up with cheesy salesmen. I wasn't thrilled with the discovered one at BMW of Ridgefield. Personally, I HATE going to used car dealerships and putting up with cheesy salesmen. I wasn't thrilled with the thought of going to a BMW dealership for a used car...but, BMW of Ridgefield changed all of that. The car was priced competitively and was in outstanding condition...the VW was prepared and treated in the same quality of the $110k BMW parked in the showroom. David Quaglio was professional and respectful to me and what I wanted to accomplish. I did not intend to purchase a vehicle when I initially went to BMW of Ridgefield. I had a few other vehicles I was interested in at other dealerships...but, due to the professionalism of BMW of Ridgefield, the quality of the used VW I test drove, and the negotiated price, I was extremely comfortable to agree to purchase the vehicle. David was great to deal with from stepping in the door to leaving with the vehicles (and the follow up contacts to ensure I am happy with the car). If I need another car anytime soon, my first inventory I would check is the BMW of Ridgefield web-site. Thanks David for a great buying experience. More

BMW of Ridgefield has been one of the best buying experiences I've ever had. There is no other dealership that I can recall, where a dealership is this committed to earning your trust and focusing on experiences I've ever had. There is no other dealership that I can recall, where a dealership is this committed to earning your trust and focusing on your priorities as BMW of Ridgefield. 4 months ago, I contacted Jessica Doling for pre-owned BMW x3. I wanted to purchase one of the x3's they offered, while attending college. Unfortunately, I was away from school and the x3 I favored, was sold. Jessica stayed in contact with me for 4 months, notifying me with updates of their inventory. She was super organized and very professional. I later came in one day unannounced, where I was greeted by a staff of warm welcoming, fun loving people. Jessica, then introduced me salesman, Dan Root. Dan was exceptionally acknowledgeable with the BMW's and the Audi I was checking out. He was very professional, easy going, and pressure less. Dan wasn't pushing any of us, as other salesmen/dealer tries to. He went over everything in detail, giving us a sense of security. He even corrected everything we couldn't do, and carefully reorganized the paperwork together. He then forwarded us to BMW of Ridgefield's Finance Manager (Ozzie, sorry if I spelled that wrong). The finance manager helped us all the way. He was very professional, happy, and understanding. He went over everything clear, and carefully. He was very friendly, and kind hearted just like everyone else here. He even helped us get us a lower rate! This dealership goes the extra mile in fulfilling everything that a great dealership stands for. This dealership offers something truly unique, that is incomparable to your ordinary dealership. I used to work in dealerships in Greenwich, CT in the past, and I could tell the vast difference in quality from this dealership. They especially treat everyone the same, and offers an unique and superior buying experience unlike any other. I will be back, and will inform everyone looking for a car to this dealership. Thank you so much guys! -Casper More

Brian is an excellent sales person, because he doesn't come across as someone who is 'pushing' you to buy. Instead, he comes across as a good listener; someone who has recently purchased a car (s doesn't come across as someone who is 'pushing' you to buy. Instead, he comes across as a good listener; someone who has recently purchased a car (similar to the one we were interested in) and is enthusiastic about telling you why he likes it! He has a great smile and a good sense of humor. Empathy is the key to all good relationships, and Brian understands how it feels to be a 'buyer' vs. a 'salesman.' Without losing his professionalism, he was able to share some of his own experiences, which made us feel comfortable. He has patience; no matter how many times we asked him to explain something we didn't understand, he did so -- as if he had all the time in the world just for us. Brian has obviously done his homework. We found him both knowledgeable and trustworthy. More