BMW of Ridgefield

When I leased my first BMW 328Xi in June 2008, I was delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over t delighted by the attention and sincerity extended me by the salesperson ... Ms. Kelly Grant. Having purchased or leased a number of vehicles over the years from other manufacturers, I found the sales process to be more pleasant and less stressful ... with the kind of caring personal interaction I had not come to expect from auto sales personnel. In the past three years, I have found the Service Department to be equally committed to providing outstanding customer service. Each of my service visits have been handled with respect for my time, and thoroughness (no need to come-back because they did not have a part in-stock or had overbooked for that day). If you had asked me to rate BMW of Ridgefield on "value" (rather than on "price"), I would score them a "6" on a scale of "5". More

I walked in for a specific car, and when I found out they didn't have it, I was disappointed. James didn't let me leave without making an effort to find me the car I really wanted. He came through and I'm ve didn't have it, I was disappointed. James didn't let me leave without making an effort to find me the car I really wanted. He came through and I'm very pleased. More

Great professional service. Unlike other dealerships not pushy at all.Always available to answer question. Will consider them again when I buy my next Bimmer. pushy at all.Always available to answer question. Will consider them again when I buy my next Bimmer. More

Although I absolutely LOVED my Audi All-Road Quattro, I would not go back to Danbury Audi because the Service Dept. was awful. So I bought a BMW and have been delighted with my salesman, and all the peopl would not go back to Danbury Audi because the Service Dept. was awful. So I bought a BMW and have been delighted with my salesman, and all the people in service for the regular visits. I recommend this dealership highly to anyone looking for a BMW as they were very fair in price matching and have been competent, courteous, professional and completely honest in all my dealings; sales and service. What more can you ask? More

Great experience with BMW of Ridgefield, I knew which model / options I wanted and Jack located the car for me and gave a fair price. model / options I wanted and Jack located the car for me and gave a fair price. More

Bmw is a world class brand and the folks at BMW of Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. Ridgefield are a world class team. My experience with the sales team and service departments have been extraordinary. More

I've dealt with the sales manager at BMW Ridgefield for 3 seperate BMW vehicles. They are always straightforward and easy to deal with. Friendly attitude and always willing to go out on a limb to answer all seperate BMW vehicles. They are always straightforward and easy to deal with. Friendly attitude and always willing to go out on a limb to answer all questions. Honestly, one of the best experiences I've had purchasing a vehicle. Don't have any bad comments to say about this dealership. More

Seems Dan Casey isn't very good for business. I took my car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked th car in because of a shake in the front end. When I picked it up less than I mile from the dealer I found the mirror wouldn't adjust. It had worked the morning before dropping it off. Went back to say my mirror was not working and Dan first said no one drove it. The service tech said they had. He told me no one moved the seat. My wife drove the car in and the seat was all the way back when picked up. Dan said no one moved the mirror. I know things can happen, and I think I understand what did happen. The mechanic moved the mirror manually and broke the pin. It was more that Dan couldn't make stuff up fast enough without even checking with his staff who kept contradicting him. Not only wouldn't he take any responsibility, but sent me an email offering a "good price" to fix it. Now I'm ready to buy a new car and because of Dan I'm concerned about going back to Ridgefield. One quick note, I did contact Ed the owner and he did offer to fix it. Too bad he doesn't realize the effect Dan is having. More

We had a flood here in CT and my engine took water in. It needed to be replaced costing $12,108.00. After just over three weeks I got a call that the work was complete and the car road tested. Seven miles wa needed to be replaced costing $12,108.00. After just over three weeks I got a call that the work was complete and the car road tested. Seven miles was all I got when the same warnings popped up that ultimately indicated I needed a new engine. I went straight back and they blamed it on coincidence. A few days later I got a call that it was ready again when I got in the car the miles to empty indicated 10 miles, NO gas. Three weeks later engine light on again and again, coincidence, NO WAY! The day after I took it in got a call, new turbos, ha I'm sure they replaced them with the engine. I was told the parts were located and two days out. A week later I had to call them and now I'm told they just started the work. This is a day after the promise date. DO NOT go to this dealer for anything. There service department is run by Dan Casey and he'll say anything truth or not. I didnt buy the car there because they totally low balled me on my trade-in. Do not use this place for anything. You'll be sorry. More

I was hesitant about going to Ridgefield because it is "high rent district," so to speak. I also read some bad reviews but they were dated before the new owner came in with his staff. The prices there are "high rent district," so to speak. I also read some bad reviews but they were dated before the new owner came in with his staff. The prices there are no different than any other BMW dealership and it's a first class experience. I haven't been in for service yet but my friend who recommended I go there said the service manager is new and top notch. They also bought the dealership in Bridgeport not long ago. Not as nice as the Ridgefield place but was told they're upgrading. Overall I know 4 people who have leased or bought a car from Ridgefield and have heard nothing but good things. Looks like the new owners have changed things around for the better. More