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BMW of Ridgefield
Ridgefield, CT
443 Reviews
At BMW of Ridgefield, creating value for our customer is our number one priority. We know that as a customer you have high expectations, and as a dealership it is our job to exceed them. Our 50,000SF facility serves as proof of our dedication to excellence. This flagship center includes a state-of-the-art service facility, a showroom fitting up to 12 vehicles, and a vehicle delivery center. For our BMW owners, we are excited to offer 3-lane service drive for dropping off your car and collecting a courtesy loaner. With the improvements we have made, and continue to make, our goal is to be the provider of your lifetime mobility needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 443 reviews
April 24, 2008
This is a follow up from the previous review. I stopped This is a follow up from the previous review. I stopped by the dealership and spoke directly to Bob Zimmermann (Service Manager). I told him the stor This is a follow up from the previous review. I stopped by the dealership and spoke directly to Bob Zimmermann (Service Manager). I told him the story about my wife’s experience a couple of days before. He was extremely apologetic and proceeded to follow up on what happened. He arranged to get us a loaner and set up an appointment. All in all very professional. Thank you Bob, you have reinstated my firm belief that BMW is all about Quality and Service. More
by rrug49
Employees Worked With
Bob Zimmermann
April 22, 2008
I had a problem with the sun roof on a Sat. afternoon and drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he suggested that my wife return on Monday morning at 7:30am when they opened. She arrived at the dealership spoke to the service department rep. and explained the problem. She also explained that she had to travel to NJ for a meeting that morning. My wife inquired about a loaner (which the salesman said would be furnished)the service rep rudely said "We don't give loaners, we rent them" My wife said that would be fine if it was going to take a long time to repair. The service rep. said it wouldn't and to have a seat in the waiting room. One hour later my wife went back to the service desk to inquire about the car. The service rep (chatting away with one of the people she works with)stated that the car was completed, they would bring it around. Ten minutes later, my wife inquired again about the car. The service rep rudely said "it takes a minute to bring it around". With that she hands my wife the key. No paper work at all, when my wife is driving she hears a noise from the sun roof, its not closed completly. The switch does not work. Overall a very bad experience. I am going back to the service dept. today to speak to the service manager about the problem. Will post my result. More
by rrug49
Employees Worked With
Hillary Santopietro
September 07, 2004
I saw a car for sale on line, and live in the VA area. Robert did a great job describing the car, and sent me additional photos via email. <br>When I arrived the car was better than described, the financi Robert did a great job describing the car, and sent me additional photos via email. <br>When I arrived the car was better than described, the financing was still available and the owner met me. They over extended themselves throughout the process of test driving it, thinking about it and getting me out the door with the car. By far the best used car experience I've ever had. I highly recommend this dealer, and plan on going back to them to have a 6-CD changer installed and Lo-Jak as well. They are worth the drive out of the Metro DC area! -Walt More
by wbruehs
Employees Worked With
Robert Mahoney, Robert Mahoney
