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BMW of Riverside
Riverside, CA
352 Reviews
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Showing 352 reviews
October 15, 2015
exellent buying experience Two weeks ago pass to visit BMW of RIVERSIDE. to check if you really had a car for sale I saw an ad on the Internet. It is a pre-owned car, but the c Two weeks ago pass to visit BMW of RIVERSIDE. to check if you really had a car for sale I saw an ad on the Internet. It is a pre-owned car, but the car had always dreamed of and that was within my budget. Indeed they had the car and the sales team SUJAN and MARK. A friendly manner and professional And without pressure they helped me realizer my dream. Unfortunately, as can happen with a car and some miles. There was a problem in the navigation system. But SUJAN and MARK were in charge of this problem with ROCHELEAU RYAN gave me support and professional service we expect from a company like this. I am very grateful to this great team of sales and service BMW of RIVERSIDE. And I also want to thank the DIANA REQUENA kindly way I deal as professional and attentive giving me another car support to continue my work while my car was being repaired. Thanks to everyone at BMW of RIVERSIDE been a wonderful experience to. Ramon Ortega. More
by ramon ortega
Employees Worked With
SUJAN ,MARK ,RAYAN, DIANA
Helpful September 16, 2015
Do Not Trust, Scams and sales tactics, Disregard, Neglect On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I to On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I told Justin that I would be in the next day around noon. As agreed I did show up with a check for the promised amount on a pre paid lease which was $19,800. When I got there after the test drive, we proceeded to signing papers as well as a credit inquiry. I asked if we could raise the milaege allowance when Justin went to check, he came back with the manager Ammar Haque. Ammar proceeded in a very rude and arrogant way to tell me there is "problem" which he proceeded to blame an "older employee" who probably has trouble seeing named "Ty". Ammar said that the price has now gone up to $25,800. As I was trying to resolve the issue Ammar continued with a grin repeating "there's nothing I can do" several times. I try'd resolving the issue myself as the "manager" had zero problem solving skills nor customer service. I told him to discount the price of the lease which he raised $6,000 to $25,000 total, meet me between the original promised price and the new price he came up with, give me anything in order to resolve the issue but Ammar Haque continued repeating with an arrogant grin "there's nothing I can do" I explained to him that I drove two hours to get to him, took a day off of work, that they ran my credit, that I had a check written, sold my car, however no mater what I told Ammar Haque he continued to repeat "there's nothing I can do". I asked to speak to someone else he said there's no one else here and it was 2 P.M on a Tuesday. I continued to explain my situation again and that I drove two hours, took an expensive business day off, had my credit ran, signed the papers, etc, however Ammar responded with a grin "there's nothing I can do". He said nothing other than that the entire conversation. Ammar Haque and non existent managers did not handle the situation and their mistake in a professional and respectable manner at all. This is one of the most terrible customer service experiences I have ever dealt with. I will not be returning to BMW of Riverside again as they do not treat their customers professionally or respectfully. Managers are not available to help and the dealers don't care to resolve the situation. I would not recommend these scammers to anyone. Truly unacceptable service. More
by Eli8181
Employees Worked With
Ammar Haque
September 09, 2015
First time lease - white gloves service Larry Winkler was a real pleasure to work with. Very nice, not pushy and extremely knowledgable about BMWs. This was by far the easiest transaction Larry Winkler was a real pleasure to work with. Very nice, not pushy and extremely knowledgable about BMWs. This was by far the easiest transaction I've ever had with a car dealership. Call Larry, you won't be disappointed. More
by ahicks
Employees Worked With
Larry Winkler
August 30, 2015
Do not trust this Dealer Yesterday I have made an appointment to see a car from their stock.They sold the car but never contact me to let me know.They just ignore me. Yesterday I have made an appointment to see a car from their stock.They sold the car but never contact me to let me know.They just ignore me. More
by BmwX5
Employees Worked With
Mike,Cynthia Gomez
August 15, 2015
Excellent dealer experience Honestly hands down the car buying experience we've ever had. Went in for service actually and ended coming out with a certified 5 series. Great great Honestly hands down the car buying experience we've ever had. Went in for service actually and ended coming out with a certified 5 series. Great great great experience. Highly recommend this dealer & Craig in certified preowned sales More
by Bojoyner3468
Employees Worked With
Craig deloach
July 08, 2015
2009 bmw 740li Amarillo was good in knowledge of car but did not give me good deal at all because have bad credit and did not push to get more my trade so would not Amarillo was good in knowledge of car but did not give me good deal at all because have bad credit and did not push to get more my trade so would not a bmw in the future . A waste of time More
by Chicomana
Employees Worked With
Amar
May 22, 2015
BEST CAR BUYING EXPERIENCE EVER! My name is Vic and I am a self confessed car maven. Yesterday : 5-21-15 I went to BMW Riverside and had the absolutely BEST car buying experience I ev My name is Vic and I am a self confessed car maven. Yesterday : 5-21-15 I went to BMW Riverside and had the absolutely BEST car buying experience I ever had. Emil was so very helpful in getting me my DREAM F-82. Emil worked diligently to honor the promises we had worked out on an earlier visit. I was not only able to order my special dream car....but also got some custom carbon fiber parts as well that is like icing on the cake. Riverside BMW is full of courteous professionals with a no pressure helpful attitude. I did a TON of research and shopped every BMW dealership in so cal. I chose Riverside because Emil and his staff made me feel comfortable and relaxed as well as attending to all the small nuances that a maven like myself has. I could not give Emil and the is dealership a higher recommendation. If you want the best BMW experience ever.....Riverside is the place. More
by vwalker
Employees Worked With
Emil & Andrew
March 05, 2015
Effortless car buying experience Chris S and CC had everything (car & paperwork) ready for me before i arrived at the dealership. It literally took me 6 minutes form the time I arri Chris S and CC had everything (car & paperwork) ready for me before i arrived at the dealership. It literally took me 6 minutes form the time I arrived to the time I was driving my new car home. More
by MG
Employees Worked With
Chris Sharpe
March 01, 2015
Great place to buy your BMW I have been in the market for a bmw convertible...specifically a 435i. However, my 'not so great' credit would always have dealers back down. I almost I have been in the market for a bmw convertible...specifically a 435i. However, my 'not so great' credit would always have dealers back down. I almost gave up looking for a vehicle when i found this great 2013 640i convertible at bmw of riverside. I contacted them. Ammar at bmw of riverside contacted me back and did not shy down after i told him about my credit situation. He told me the hard truth that it will be difficult to get me approved. But, even if i did get approved, i would be approved at a relatively higher rate. And he delivered on that. I did get approved...but, at a higher rate [which was expected]. But, i will be getting my car refinanced after 6 months. Great buying experience...especially when you are buying something like a 6 series. You are anxious and not so sure...but, Ammar and his good friends at BMW of Riverside helped me through this experience. Very friendly...very hard working...I highly recommend them to anybody looking for a BMW. Their 92% rating speaks for itself. Give them a shot and you will not be disappointed. I highly recommend working with Ammar. More
by PritamSaha
Employees Worked With
Ammar
February 18, 2015
Poor Customer Service Let me start out by saying I have bought from this dealership before and actually had a wonderful experience. What inspired me to write this review wa Let me start out by saying I have bought from this dealership before and actually had a wonderful experience. What inspired me to write this review was over this past week my wife and I decided to look at a pre owned X5. We found one that we liked and we're ready to make a deal. When we went inside to crunch some numbers I have never been given more of a run around. Our salesman was Nick Valenzuela and he was definetly new and unexperienced. We were given an extremely inflated APR despite our credit scores being in the high 7's. When I asked why this was it was because they have "locked in rates" on some models of cars. They refused to do anything about the APR and would not budge on the price because it was already "priced to go". Well we had already been looking at an Audi Q7 for a similar price as the X5 but with a rate that was half what BMW offered so we tried kindly to excuse ourselves to talk about the cars over lunch Nick found out we had been looking at an Audi and his tune completely changed. All of a sudden the rates were not locked in and there was some room in the price. This is what I can not stand at dealerships. I want straight forward answers and no run around. I wasted two hours of my life and it left a bad taste in my mouth. Not the kind of service I expected from BMW and certainly did not live up to the last buying experience I had there. More
by Kwilder
Employees Worked With
Nick valenzuela
