BMW of Riverside

Safe your self from a headache ...... Be safe , be aware they will try to take your money any way they can if not from your car from the loaner they will take it any possible way ...When y Be safe , be aware they will try to take your money any way they can if not from your car from the loaner they will take it any possible way ...When you call to talk to a service advisor Fabian or Travis the manager never get call back ...you have to walk in the dealership to beable to hear any information in regards to your vehicle......safe your time and money go to different BMW dealer ...not riverside More

DIshonest or stupid stay away! We have been working on a deal for a convertible 435, have a number in writing TWICE, multiple verbal discussions with Edwin regarding my friend was l We have been working on a deal for a convertible 435, have a number in writing TWICE, multiple verbal discussions with Edwin regarding my friend was leery and wanted to make sure there were no hidden fees, he assured me there were not he had been doing this for 10 years sent me another e-mail confirming that! His numbers were great and every other dealership could not approach their price and told us something was wrong....I guess I am too trusting, because I could not imagine a business of this level lying to me or being that dumb. I was mistaken, go to do the deal and oops turns out they gave us the wrong price and so sorry oh and there is no one around that is capable of making a decision to make it right! They are either exceptionally dishonest or exceptionally stupid, either way stay away from this dealership! I am in shock. I am going to try to contact BMW USA and the BBB and report this schister dealership! Bad business practices on this level should not be allowed! This is a lot of money on the line and I would assume they are regulated to not allow the consumer to be taken advantage of. More

Possible Damage to Vehicle by BMW of Riverside Service Dept I did not receive good service at BMW of Riverside. The oil level indicator on my X3 was defective and kept giving an "Add 1-quart of oil" warning. I did not receive good service at BMW of Riverside. The oil level indicator on my X3 was defective and kept giving an "Add 1-quart of oil" warning. This happened 4 times between March-December 2015. BMW of Riverside Service Manager (John Horgan) dismissed my concerns with a shrug of the shoulders saying, "BMWs burn oil". It turns out that BMW of Riverside kept topping off my oil each time I asked for help until I put my foot down and demanded they do a more thorough check. it was then discovered that the gauge was faulty. I am angry that all of this time, BMW of Riverside took the lazy way out by brushing off my concerns and simply topping off (overfilling as it turned out) my car's oil instead of doing the necessary service check they're supposed to do. I've been driving with too much oil. I'm dismayed because surplus oil can lead to engine damage which was done by BMW of Riverside. I received: - Poor customer service directly to me. Service reps and manager were patronizing and did not take the initiate or responsibility to get to the bottom of the problem until now. - Bad servicing on my car that might have/has caused serious damage to the engine I do not have confidence in BMW of Riverside to give me a straight answer nor to do a proper evaluation of a defective product and prevent major damage to the engine. More

DOING ONLY "SALE". NO CLIENT CARE HERE I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double ch I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double checked the time I go in there. When I went there, no one answered exactly where to go and what to do. I waited and waited finally, I met a sales manager, Doug Small and his answer was this. They do not have my appointment showing on the system and the person who is in charge for lease return is with another client. ( so what, don't even try to meet the right person??? ) Plus, If I want to return it that day, they would take it to auction to get estimated value of the car so I asked, that is how people usually do when they return the lease car. he answered, no usually they do inspection at the dealer and only 20% would do this way. ( maybe not even 20%) so I had to take the car with me and left the dealer with corp. office contact number. ANYWAYS I MADE A APPOINTMENT AND WENT TO ANOTHER DEALER NEXT DAY. (DONE SAME DAY) they took my lease return VERY NICELY AND PROFESSIONALLY. TOOK ONLY 15. FOR INSPECTION AND PAPERWORK. I NEVER HAD SUCH EXPERIENCE WITH RANGE ROVER BUT BMW RIVERSIDE REALLY DISAPPOINTED ME. NO MORE BMW PERIOD. More

Do Not Trust, Scams and sales tactics, Disregard, Neglect On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I to On September 14, 2015 I called bmw of riverside and spoke to Justin the dealer. After some negotiations we reached a price which was agreed upon. I told Justin that I would be in the next day around noon. As agreed I did show up with a check for the promised amount on a pre paid lease which was $19,800. When I got there after the test drive, we proceeded to signing papers as well as a credit inquiry. I asked if we could raise the milaege allowance when Justin went to check, he came back with the manager Ammar Haque. Ammar proceeded in a very rude and arrogant way to tell me there is "problem" which he proceeded to blame an "older employee" who probably has trouble seeing named "Ty". Ammar said that the price has now gone up to $25,800. As I was trying to resolve the issue Ammar continued with a grin repeating "there's nothing I can do" several times. I try'd resolving the issue myself as the "manager" had zero problem solving skills nor customer service. I told him to discount the price of the lease which he raised $6,000 to $25,000 total, meet me between the original promised price and the new price he came up with, give me anything in order to resolve the issue but Ammar Haque continued repeating with an arrogant grin "there's nothing I can do" I explained to him that I drove two hours to get to him, took a day off of work, that they ran my credit, that I had a check written, sold my car, however no mater what I told Ammar Haque he continued to repeat "there's nothing I can do". I asked to speak to someone else he said there's no one else here and it was 2 P.M on a Tuesday. I continued to explain my situation again and that I drove two hours, took an expensive business day off, had my credit ran, signed the papers, etc, however Ammar responded with a grin "there's nothing I can do". He said nothing other than that the entire conversation. Ammar Haque and non existent managers did not handle the situation and their mistake in a professional and respectable manner at all. This is one of the most terrible customer service experiences I have ever dealt with. I will not be returning to BMW of Riverside again as they do not treat their customers professionally or respectfully. Managers are not available to help and the dealers don't care to resolve the situation. I would not recommend these scammers to anyone. Truly unacceptable service. More