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BMW of Riverside

Riverside, CA

4.5
351 Reviews

3060 Adams St

Riverside, CA

92504

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Showing 351 reviews

August 02, 2023

Ryan is my service contact and my recent service was handled with care and dispatch. All my service concerns were dealt with immediately and satisfactorily. More

by david.fong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ryan, George Mattei
Aug 03, 2023 -

BMW of Riverside responded

We strive to deliver quality service, so we're so proud to hear Ryan ensured your recent visit went seamlessly. Thank you for trusting us with your BMW! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

July 23, 2023

We researched a car from BMW Riverside CA. online and drove to the dealership to purchase the vehicle with a draft from our Federal Credit Union. After agreeing to purchase the vehicle the own More

by Ms. Taylor
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Larry Winkler 4 stars, Dealership Zero “0”
Jul 25, 2023 -

BMW of Riverside responded

Ms. Taylor, We are disappointed that you didn't have the same quality car-buying experience here that you had previously. We value both your opinion and your business, which is why I've attempted to reach you by both e-mail and phone to discuss your experience here in much greater detail. At your convenience, please call me directly at 310-406-5572. I look forward to speaking with you and hope that we can help turn things around. Regards, Freddy Tamayo General Sales Manager ftamayo@bmwriverside.com

July 14, 2023

Mark Decker is outstanding. Everyone I met was A+++!!!! From finance to returning my lease - great experience. More

by MD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Decker 10 stars , George Mattei
Jul 17, 2023 -

BMW of Riverside responded

We love to hear our team is working hard and our customers are leaving happy! Congratulations on your new BMW! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

July 07, 2023

I recently visited BMW Riverside for the first time. Service was wonderful (Rob), excellent customer service. Everyone was professional and courteous. Great experience. More

by CBALLY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jul 07, 2023 -

BMW of Riverside responded

We're thrilled your first visit with us went seamlessly! We can't wait to deliver another 5-star visit soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

July 06, 2023

I recently visited bmw of riverside I recommend anyone to bmw of riverside and I thank you Sergio h. You the best, thank More

by Nguyen.thomash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio h., George Mattei
Jul 07, 2023 -

BMW of Riverside responded

Thank you for your stars and recommendation, Nguyen! We're so proud of Sergio and our team for delivering quality service. Until next time! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 06, 2023

Unfortunately I have dealt with many SoCal dealers over the years, but BMW of Riverside (Jonathan) made my recent lease transaction a very pleasant experience. More

by Beemer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Micheal, sales, and Haley Chloupek, finance.
Jun 07, 2023 -

BMW of Riverside responded

We're here to help and happy to see that Jonathan and our team made your recent experience a great one. Thank you for the opportunity to earn your business and we hope to provide you with this same great service again in the future. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 02, 2023

Great work keep up good work great experience looking forward to go back for service again More

by mopour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mattei
Jun 02, 2023 -

BMW of Riverside responded

It's our pleasure! Thanks so much for stopping by and we can't wait to provide you with this same 5-star service at your next visit. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 01, 2023

BMW of Riverside is the best dealership in Southern CA. The Sales staff and Finance Staff are Top Kotch. If you want to be treated with respect and given every opportunity to drive off in the car of your More

by GSump2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry, JR and Jenifer , George Mattei
Jun 02, 2023 -

BMW of Riverside responded

Thank you so much for your loyalty to us here! We're lucky to have you as a valued customer and we look forward to working together for another 25 years! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

April 16, 2023

Daisy is my service advisor very easy to work with, and she covers every detail of the work. I'll give her ten stars for excellent customer service. More

by efloresca70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy, George Mattei
Apr 17, 2023 -

BMW of Riverside responded

We're so happy to hear it, efloresca70! It's our pleasure to provide you with excellent service! Until next time! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

March 28, 2023

Justin was my service advisor. I feel he went above and beyond for me . outstanding young man. He finished all work and met all demands. Excellent job. More

by dennissparrow49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service
Mar 28, 2023 -

BMW of Riverside responded

Thank you for taking the time to share your experience, Dennis. We're so happy to hear Justin ensured your vehicle was taken care of properly! Please don't hesitate to reach out if there's anything else we can help with! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com