BMW of Riverside

Thank you BMW of Riverside for my beautiful 335is!! I Love my new car!! You guys are amazing and thank you for making this dream come true! Everyone was so helpful especially the manager Ted and the fina Love my new car!! You guys are amazing and thank you for making this dream come true! Everyone was so helpful especially the manager Ted and the finance manager Jennifer! Thank you again and you have earned my business for life! More

Updated:11-19-10 After getting a response for BMW of Riverside about my concerns and issues I decided to give them a call and set up a time to talk to a Chuck Hughes and wow what a difference one person Riverside about my concerns and issues I decided to give them a call and set up a time to talk to a Chuck Hughes and wow what a difference one person can make. He was able to listen to my concernes and problems and without the typical "sorry nothing we can do for you" which you get at just about every other dealership, and help me in takeing care of the issues at hand. If I only would have got a hold of him right of the bat I feel everything would have been better. I have a completely different view of BMW of Riverside and will definitly be bringing all my future business to them and I also recomend you do the same thing if you are in the hunt for a BMW. Just talk to Chuck and I can gurantee he will not only have an answer for you but will be able to help you out in any way possible. Even though things went down the way they did you cant let one or two people ruin the way you feel about a product or business which is kind of what happened to me at first but i have since seen the light and now all I can say is definitly give BMW of Riverside a chance. I bought a new 2010 M3 and everything was fine untill they got my money. Once I had to come in for my first service everything went down hill. First I drive 50 miles to not only purchase the vehicle but also have it serviced and I drop it off first thing and sit there all day till at least 2 or 3 PM for something as simple as a oil change, crazy! Second I am in such a rush to get out of there and figuring BMW would take care of my car I left without doing my usuall walk around the car as I always do before entering my car anywhere I go, and wouldnt you know once I get home I notice a chip and scratch along the front driver wheelwell on the body. Of course when I contact them about its not there problem and they dont want to hear anything. Third I barely drive the car and within the frist 2500 miles 2 of my tires get leaks, thinking BMW would take of me I have the car towed out there. Not only would they not help me out in any way they didnt even have any tires in stock so I had to leave the car overnight especially since the car doesnt even come with a spare, and wouldnt you know they give me a loaner car thats a Ford Focus WOW!!! I leave them a $85,000 car and they loan me a Ford Focus which I had to pay for gas in, when I could have just bought the tires at my local tire shop, which I ended up paying $500 a piece for tires I drove 2500 miles on. I spoke with some so called manager but he thought I shouldnt have a problem and thats all acceptable, well not in my book. More

Riverside BMW is simple the most customer focused dealer there is. Everyone one from the sales representatives to the service advisor is friendly and helpful. I have owned several German cars and never com there is. Everyone one from the sales representatives to the service advisor is friendly and helpful. I have owned several German cars and never come across a dealer that stood behind their product like Riverside BMW. I look forward to buying from them again in the future. More

I have since been in contact with a representative from BMW of Riverside and they were very professional, apologetic and polite. Melissa, who is the assistant to the GM was extremely professional and nice BMW of Riverside and they were very professional, apologetic and polite. Melissa, who is the assistant to the GM was extremely professional and nice. I still do not know if I will lease my 3rd car through BMW of Riverside yet, but the fact that Melissa was so nice gives them a glimmer of hope. More

I cannot stress enough, the fast/friendly/positive/excellent/service treatment that I have received from BMW of Riverside. I regularily have my service done at BMWR and would no fast/friendly/positive/excellent/service treatment that I have received from BMW of Riverside. I regularily have my service done at BMWR and would not go anywhere else. I highly recommend BMW of Riverside to family and friends! More

What a positive experience working with Riverside BMW! Everyone I came into contact with at this dealership was informed, polite and respectful. I received prompt service over the internet. Roland Clark Everyone I came into contact with at this dealership was informed, polite and respectful. I received prompt service over the internet. Roland Clark really worked with me to give me the car I wanted at a fair price. He was easily available by phone and internet. He had my car ready for me within 24 hours and Candice Hagen assisted me in getting from the train station to the dealership! Much appreciated. The dealership held to the price they quoted me online - no surprises. The car was ready for me when I arrived. The dealership is lovely and a pleasure to spend time at. The finance manager, CC Lasrades was courteous and helpful. Roland Clark took the time to explain all the features on the car so I was knowledgeable before I left the lot. I drove home to San Diego feeling satisfied with the buying experience for a wonderful car. I received a follow-up call from Roland Clark the next day to make sure I had gotten home safely, see how the car was working and to answer any questions. An excellent experience from start to finish at Riverside BMW! More