BMW of Roanoke

Purchase new 2018 X5 Met Tim when I walked into the dealership, very helpful in answering my initial questions, interests, immediately offered me different X5's to drive, Met Tim when I walked into the dealership, very helpful in answering my initial questions, interests, immediately offered me different X5's to drive, no pressure, introduced me to Jeff the general manager. The new owner introduced himself to me, and made it a point to let me know Roanoke BMW is taking a new approach to the car business, the way it should be, potential clients, and current, need to know their business is valuable. My initial impression was "Roanoke BMW really wants my business", unlike the previous owners. Got the vehicle I wanted at a fair price, and a fair deal on my trade in. Definitely will recommend Tim and Roanoke BMW to anyone interested. More

Excellent customer service! I would recommend BMW of Roanoke for a wonderful car buying experience. They go out of there way to make you feel welcome and take the time to expla I would recommend BMW of Roanoke for a wonderful car buying experience. They go out of there way to make you feel welcome and take the time to explain all the options. The genius is excellent at showing you how to use all the new technology. More

Happy Now Brian was a really nice guy and excellent to deal with and gave us excellent service. Tim was great also. The buying experience was pretty easy and Brian was a really nice guy and excellent to deal with and gave us excellent service. Tim was great also. The buying experience was pretty easy and fairly fast. We’d do it again! More

Great buying experience with Brian and team! My wife and I needed to upgrade to something larger after recently having our first child. We owned a 2-door BMW 328i converible. A beautiful little My wife and I needed to upgrade to something larger after recently having our first child. We owned a 2-door BMW 328i converible. A beautiful little car, but definitely not the best choice for strollers and infant car seats. Brian was extremely helpful in putting us in the right vehicle, helping us find something that better suited our growing family's needs and guiding us through the whole process. He was both knowledgeable and patient as we test drove multiple vehicles on the lot. He answered all our questions, carefully went through all our options with us, and he never pressured us to purchase anything or hurried us to make a decision. We felt all along that he was more concerned with making sure we found the best fit for us, and was less concerned with whether or not he was going to make the sale. He and his team were wonderful, and worked long and hard to put us in the vehicle that was right for us, and right for our budget. Brian, and Bruce the GM, were able to give us a really fair trade in on our car, making it possible for us to make the purchase in the first place. And Doug was really great at working out all the loan details for us, and putting together a payment plan that worked for us. What a great team! We were happy with the experience, and very happy with our new vehicle (a 2013 pre-owned BMW X3). More

Bad - Only responsive before sale - BMW 328 Purchase 2 Days after purchase I noticed the car didn’t have a back up camera as advertised - I kept the screen shot of that ad. AND the car is smoking now. 2 Days after purchase I noticed the car didn’t have a back up camera as advertised - I kept the screen shot of that ad. AND the car is smoking now. I emailed Jason on the same Email we used prior to the sale about both issues and received no response. Prior to the sale I received plenty of responses. No need to call now so you can post that you called me. This helps me narrow down the dealer for my next purchase of a new 5 series in a few months when my current lease expires. Do not go here - they do a song and dance then service doesn’t follow. More

Quick Service Took my teenage son's old BMW in for an air bag recall. I've done this same thing at a different BMW dealer for my daughter's car and it took awhile. Took my teenage son's old BMW in for an air bag recall. I've done this same thing at a different BMW dealer for my daughter's car and it took awhile. Roanoke BMW got the car in and made the repairs promptly. I hadn't even finished browsing the lot when it was done :-) More

Above and Beyond I drove from NY state to purchase the car after seeing it on-line ('05 M3).. Brian and Jason were involved and supportive from first contact through t I drove from NY state to purchase the car after seeing it on-line ('05 M3).. Brian and Jason were involved and supportive from first contact through the actual purchase. It was obvious they put customer service #1!! More