"VERY HELPFUL AND PROFESSIONAL!"
Very thankful to David Griffin for getting me my first ever BMW! He was very polite, friendly, and extremely helpful. He made our shopping experience very pleasant and fun!
"Another positive experience"
This is our second BMW from Rochester Hills. Tonya Murray did a great job understanding my needs and getting me into the car I wanted.
"No surprises, no hustle"
- JOHN W NEWMAN
This was maybe not the smartest thing I have ever done, but I flew up there and bought a car from them sight unseen. I was a little worried throughout the process that A) the car wouldn't be as described or otherwise somehow wouldn't meet expectations and B) once I was there with the keys on the desk staring me in the face, the numbers would magically change, as I've had happen more than once at various dealers in the past (bariel honda in Pittsburgh, what a dirt pile that is .. completely tried to hustle me like I'm an idiot or something). "I thought you said the price was this ____ now it's this ____ ??"
Well, thankfully, neither of those things happened. The car was immaculate exactly as it looked in the pictures. And the numbers remained what they were and there were no last minute surprises or anything. Lucky me. They did try to sell the extended warranties etc which all dealers do and I politely declined and was not pressured at all.
I was treated with respect and was well accommodated for with all of the questions I asked. The guy demoed the features car took more time with me than he needed to. Vince Olsen was the salesperson I dealt with and I have nothing but good things to say about the way he conducted the deal start to finish.
The store was super clean as well as you'd expect from a higher end dealer. If they weren't four hours away I'd like to continue doing business with them for sure. :-)