BMW of Rochester Hills

By far the best customer service I've received. Frank Sands was extremely friendly and very helpful, answering all of my possible questions and acclimating me to my new vehicle. Hands down the greatest d Sands was extremely friendly and very helpful, answering all of my possible questions and acclimating me to my new vehicle. Hands down the greatest dealer out there. I highly recommend this dealership and especially Frank Sands. More

Erick Grabruck was great, very professional. I was interested in a used Ford vehicle and didn't hesitate to purchase once Erick worked with me. My experience was pleasant, so I'll be coming back! interested in a used Ford vehicle and didn't hesitate to purchase once Erick worked with me. My experience was pleasant, so I'll be coming back! More

This is the second BMW that I've purchased from Erick and as always, he provided excellent sales service. I would highly recommend this dealership to anyone looking for a BMW. and as always, he provided excellent sales service. I would highly recommend this dealership to anyone looking for a BMW. More

Wonderful experience at this dealership with our salesman Eric Grabruck. We purchased a vehicle and came back to lease another due to the excellent experience. Eric Grabruck. We purchased a vehicle and came back to lease another due to the excellent experience. More

Incredible service all the way around which attracted me back to Bavarian to purchase another BMW. Erick Grabruck is always polite, he provides exceptional service and insight for potential purchases. This back to Bavarian to purchase another BMW. Erick Grabruck is always polite, he provides exceptional service and insight for potential purchases. This is our 4th vehicle purchased from Erick and Bavarian, it certainly won't be our last! Service team never disapoints either. Thank you! More

Erick Grabruck did a great job securing the vehicle I wanted. He was helpful during the negotiations and followed up several times both during and after the sale. In addition, I had an issue with a cou wanted. He was helpful during the negotiations and followed up several times both during and after the sale. In addition, I had an issue with a couple of items on the vehicle and Erick was prompt in returning my call and providing solutions. Ultimately, the issues were resolved based on Erick's direction. More

Erick was great! He helped us throughout the whole process and explained everything very well! Mind you this is my first car purchase so it was a little confusing! he made everything easy and simple a process and explained everything very well! Mind you this is my first car purchase so it was a little confusing! he made everything easy and simple and i ended up driving the car out of there when we were done! def. recommend them! love my bmw :-) More

My Sales Representative was Erick Grabruck at Bavarian BMW. He was friendly and courteous and let me test drive multiple vehicles in a bid to figure out what exactly I wanted. He worked with me on the BMW. He was friendly and courteous and let me test drive multiple vehicles in a bid to figure out what exactly I wanted. He worked with me on the price of the BMW 2011 335i that I purchased, reviewing comparables, to come up with my best case price, and was always around if I wanted to call or stop in for questions. I would shop with Erick and Bavarian again. More

This dealership is one of 5 that I ventured to in search of my next vehicle. My husband and I prefer to lease vehicles and have been looking for a month or two. In the soon to be 8 years (8 days from now is of my next vehicle. My husband and I prefer to lease vehicles and have been looking for a month or two. In the soon to be 8 years (8 days from now is our next wedding anniversary!) We have leased or owned 10 different vehicles some luxury brand others not. I work in customer service in the health field so with these facts and mind we can be very particular shoppers. Frank S. was my salesman and he was wonderful. When I stepped in the dealership I was not having a good day and his response was "well let's give you a good experience then". This was my first visit of quite a few visits and phone calls and he was polite, professional, friendly and all around nice every time I went in or called him. My first visit I test drove an X1, he spent the time to explain all the features in a thorough but concise manner. He did not insult me as I have been in the past by assuming because I am a woman that a) I don't know anything about cars or b) I am only interested in safety. After the drive he sat down and discussed numbers and when I told him I had other vehicles to look at he didn't pressure me but instead inquired if there was anything else I needed and if I had any questions in the future to please contact him. He respected my wish to be emailed only while every other sales person I encountered during my recent search despite me asking them to only email me all called me and left messages on my phone. Every email I sent him he emailed a return within the business day quite promptly. The rest of the dealership was just as friendly and helpful. Every time I called the receptionist was always friendly and personable and calls were always answered promptly. I am a coffee addict so I love that they have an automated machine that freshly brews coffee. They also have soda and tea which is good as my husband prefers pop. The building is always clean including the restrooms. I really liked the way the X1 drove so I went back to the dealership as second time, this time with my husband so he could test drive the vehicle as well. I appreciated that Frank did not treat me any differently when my husband was there. We arrived close to closing and were tired from a long time when we asked if there was a vending machine he offered us snack bars from his own personal stash! My husband liked the vehicle as well but still wasn't 100% sold as I was, again Frank provided us information but without pressuring us. After test driving and researching 7 different vehicles (including the X1) I knew what I wanted. Then they had a Black Friday sale! I didn't even know dealerships did such a thing as I'm not a huge Black Friday shopper. My husband liked the price as he feels it is VERY important to get value from whatever money you spend. After mulling over our decision all day I emailed Frank about 35 minutes to closing time (I know a little last minute but no one every complained). We had discussed several lease scenarios and I choose two of the points that I was interested in and said if those conditions were still available I would sign on the dotted line that day. He and his manager were true to their word and with five minutes to spare for the business day (on a Saturday on top of that!) I had the things Frank and I had discussed in the last 3-4 weeks in writing and ready to go. The manager, Matthew, came out to great me as they always do and even though it was after closing time everyone continued to be friendly and welcoming. They even offered to get the vehicle ready for me that day! I waited of course till the next business day but I still appreciated the offer. Despite the fact that I was late (yes I have time management issues although this time it wasn't my fault) everything went smoothly. The business manager David was professional as well and made all the paper signing and legal stuff smooth and fluid. Frank of course made sure there was a full tank of gas and went over every feature in a concise yet thorough manner. Another thing I really like about this dealership is the employees really appear to like each other and that makes for a great environment. They definitely provide the luxury experience! I know when my lease is up I WILL lease another BMW from Frank, Matthew and the rest of there crew. I love my car and I love the service that it came with. If you want amazing service, a luxury experience and and overall amazing experience look no further than Bavarian BMW. More

Erick was my initial point of contact by telephone and I couldn't be more pleased. I found the vehicle I had been looking for online and Erick was informative, helpful and responsive to my needs. When I a couldn't be more pleased. I found the vehicle I had been looking for online and Erick was informative, helpful and responsive to my needs. When I arrived at the dealership he was prompt in meeting me and the deal was quickly closed. I wouldn't hesitate to again use or recommend Bavarian BMW or Erick. More