BMW of Rochester Hills - Service Center

Small water leak in roof and service reacted immediately, suggesting I bring I vehicle that same day and provided a free loaner. I was out the door within 15 minutes and they called back the next morning wi suggesting I bring I vehicle that same day and provided a free loaner. I was out the door within 15 minutes and they called back the next morning with car fixed 199%. Also washed the car, as always More

The team at BMW of Rochester Hills service were professional, courteous, and most helpful in resolving my warranty issue. I’d highly recommend Ilya or one of his teammates to assist you with your professional, courteous, and most helpful in resolving my warranty issue. I’d highly recommend Ilya or one of his teammates to assist you with your service needs. Five Stars! More

Yearly maintenance on our car. We have been happy with service by BMW of Rochester Hills. Mandie, the new Service Advisor, was very professional. We have been hsppy with Jeff snd Ilya with past service service by BMW of Rochester Hills. Mandie, the new Service Advisor, was very professional. We have been hsppy with Jeff snd Ilya with past service appointments. This fealer staff id much better than domestic car dealers More

Every time I have vehicle service it is a hassle. Prolonged turn around time from start to completion. Extremely poor communication between service personal and customers.The only bonus is the kind, Prolonged turn around time from start to completion. Extremely poor communication between service personal and customers.The only bonus is the kind, and friendly valet service employees! More

Great experience every time! We purchased/leased 4 vehicles in the last 10 years here and serviced them exclusively at bmw of Rochester Hills. Kudos to Mandie at the service department! vehicles in the last 10 years here and serviced them exclusively at bmw of Rochester Hills. Kudos to Mandie at the service department! More

Great service! Ilya worked with me on my service and was awesome. Also provided timely updates on my cars readiness. Would highly recommend this dealership. awesome. Also provided timely updates on my cars readiness. Would highly recommend this dealership. More

Professional Service team is professional and looking to provide the best value and most comfortable wait. Ilya accommodated me even though I was early for my appt Service team is professional and looking to provide the best value and most comfortable wait. Ilya accommodated me even though I was early for my appt. and was very precise in his estimate of time. A great experience. More

Excellent service on my 2018 X5M IIlya is the Man!! Great customer service!! I was a first timer at BMW of Rochester Hills and Ilya and the entire staff were extremely welcoming and e IIlya is the Man!! Great customer service!! I was a first timer at BMW of Rochester Hills and Ilya and the entire staff were extremely welcoming and executed all my needs in a very timely fashion. I would highly recommend this dealership for all your sales & service needs. Thank you... More

Warranty work needed My Convertible hardtop was leaking, so I took it into the shop. They were friendly considerate and took care of the issue in one day. The most importa My Convertible hardtop was leaking, so I took it into the shop. They were friendly considerate and took care of the issue in one day. The most important part was they provided me a loaner vehicle More

Great no complaints The sales and technical people. Are courteous and knowledgeable, and friendly. . Your car is always returned clean. They inform you of any additional The sales and technical people. Are courteous and knowledgeable, and friendly. . Your car is always returned clean. They inform you of any additional charges that may occur up front. More