BMW of Rochester Hills - Service Center

No Need for Accidental Alarms!!! I am truly grateful for BMW Rochester's quick response/ resolution to a faulty alarm on my BMW 225i. Thank you to all service representatives and tech I am truly grateful for BMW Rochester's quick response/ resolution to a faulty alarm on my BMW 225i. Thank you to all service representatives and technicians involved in the repair. New Vehicle Client Advisor Richard Bell provided excellent driving points when I shared some challenges with driving my vehicle, in his words, "you got to drive happy, and you'll get the hang of it." He was right!!! And to make my stay even more enjoyable, he gave me a bag of Just Delicious Scones that I joyfully shared with other customers awaiting repairs. More

Janise harris Jason was so accommodating to me and I'm especially thankful for the time & efficiency he put into solving my problem, great job , thank you Jason was so accommodating to me and I'm especially thankful for the time & efficiency he put into solving my problem, great job , thank you More

BMW GENIUS Jonathan was extremely professional and the BMW functionality information he shared was priceless. My wife has mentioned many times how safe she feel Jonathan was extremely professional and the BMW functionality information he shared was priceless. My wife has mentioned many times how safe she feels in our 535D BMW. More

Great experience I met with Jonathan, one of the members of the BMW Genius team. He was extremely helpful with showing me around my M235i. He was clearly very knowledg I met with Jonathan, one of the members of the BMW Genius team. He was extremely helpful with showing me around my M235i. He was clearly very knowledgeable about BMWs and automobiles in general and it was a joy to talk to a fellow gearhead! More

Review of my vehicle and service call Jonathan assisted with showing me everything my car had to offer. I purchased back in May and have not had the time to really learn the convertible. H Jonathan assisted with showing me everything my car had to offer. I purchased back in May and have not had the time to really learn the convertible. He was very good at explaining everything. I think it is wonderful that BMW offers this service. I also had a service call for scheduled maintenance. The entire team that I encountered were extremely friendly and helpful. I would definitely recommend BMW o Rochester Hills. More

Worst Customer Service AFTER Buying a Car They're really nice until you buy a car from them. After that, they are incredibly rude to their customers. I am really disappointed with BMW of Roche They're really nice until you buy a car from them. After that, they are incredibly rude to their customers. I am really disappointed with BMW of Rochester Hills and will no longer be recommending them to others. More

Impressed Beyond Expectations The service group at BMW of Rochester Hills has set the bar extremely high for other dealership service departments. Even though I purchased my BMW The service group at BMW of Rochester Hills has set the bar extremely high for other dealership service departments. Even though I purchased my BMW 750Li through a private party, these folks have treated me like I have been purchasing from them for a lifetime. I hired them to do a "pre-sale inspection" on the BMW vehicles I was making my selection from and I used their results to make my decision on which one to purchase. I have since used their service group to go over the vehicle and "fix" a few items both electrical as well as mechanical. The service results have been outstanding, but the way they have treated me suggests that they want my business and want to insure I remain a satisfied client. Mission accomplished Stuart and Jeff! More

Bad customer service. I will not be going back to this BMW dealership again. I have had nothing but bad customer service the past 2 times Ive had to bring my CERTIFIED BMW. I will not be going back to this BMW dealership again. I have had nothing but bad customer service the past 2 times Ive had to bring my CERTIFIED BMW. I was treated like I was unimportant. I had the same problem within a month of getting it fixed. The explanation given to me when I specified that I was not happy is unacceptable and goes along the lines of "its a car works like a human body, you have a problem, I fix it". Not sure if this is the best answer when the car breaks down and shuts off in the middle of a busy intersection when it is only 3 years old and CERTIFIED. For the amount of money I have spent it is not worth the experience and service I am receiving from this dealership. I will not be recommending any of my family members to buy a car from here ever again. I dont even think I want to own BMW after dealing with the dealership. I have owned many different cars including a Honda, BMW, and Mercedes. When I go into a Honda dealership I am treated with respect and care. If I gave you my business and time into something, i would expect to receive good customer service. Definitely not getting the BMW experience. More

Fantastic service and continued support My first experience with Richard Bell was over a year ago when my husband and I purchased our first BMW. That was the best experience I have ever had My first experience with Richard Bell was over a year ago when my husband and I purchased our first BMW. That was the best experience I have ever had with a car sales advisor. He immediately put me at ease with his friendly manner. He did not rush us and thoroughly explained each feature of the vehicle. There were no 'dumb' questions. A year later he continues to support us. I feel comfortable texting or calling him with a question and he always takes the time to listen. I appreciate the service he has given and continues to give. Doreen Herriman More