BMW of Rockville

Did my test drive on Saturday, 3 days later, Mr. Geoff gave me a call and we were able to work out a good price for the M440i xdrive and my trade in. Later that day, I go home with the car, Mr. Geof Geoff gave me a call and we were able to work out a good price for the M440i xdrive and my trade in. Later that day, I go home with the car, Mr. Geoff, Steve, and Nick went above and beyond to make sure I go home with the car. Will definitely keep going back to this dealership for any BMW purchase in the future. More

If I could give this dealership zero stars, I would. I went in a month ago to trade in my Accord and purchase a used Acura. I initially worked with Vicky, but after we couldn’t agree on trade-in numbers I went in a month ago to trade in my Accord and purchase a used Acura. I initially worked with Vicky, but after we couldn’t agree on trade-in numbers, I left. I returned a week later hoping we could make a deal. I went through financing with Aaron and left a deposit while waiting for documents to be overnighted to my co-signer (who couldn’t be there in person). That’s when everything fell apart. I was explicitly told the paperwork would be overnighted to my co-signer, who would sign at a nearby dealership and return the docs to BMW of Rockville. For over a week, I kept checking in daily with my co-signer, and Vicky kept texting me asking if the documents had arrived — as if they had already been sent. Only after a week of back-and-forth did Vicky finally call to say they were mailing it that day. So it turns out the documents were never sent in the first place. Why ask for the co-signer’s address if they weren’t going to send anything? Why keep checking on something they knew hadn’t been mailed? It was misleading and incredibly frustrating. I emailed both Vicky and Aaron to express my concerns. Vicky responded with an unnecessarily rude and confrontational message, which made me uncomfortable continuing to work with her. Aaron, to his credit, was more understanding and tried to make it right — but by then, the car had been sold out from under me, despite signing all paperwork and Aaron telling me the car was mine. At that point, I walked away from the deal altogether. The customer service was absolutely unacceptable. Now, a month later, I’m still waiting on the return of my Accord’s title. I’m out of town, have left voicemails for the managers — and no one is getting back to me. It’s clear they’ve written me off simply because I didn’t buy a $100K BMW. This dealership lacks professionalism from the top down, and the managers have set a terrible tone for the staff. Avoid this place at all costs. They do not value your time, money, or trust. More

Jake did a great job coordinating my visit. This was my first service since buying my vehicle a year ago and he made the whole experience easy. This was my first service since buying my vehicle a year ago and he made the whole experience easy. More

My experience was excellent. I don't respond to these surveys often, but my experience and services were both timely and enjoyable. My technition Jaun (JC) Rodrigez was very pr I don't respond to these surveys often, but my experience and services were both timely and enjoyable. My technition Jaun (JC) Rodrigez was very professional and very accomidating. Top notch FIVE star. Thank you! More

Knowledgeable, honest, efficient and friendly service from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged t from Jarred, who has helped my husband and me many times at this dealership. He clearly explained what needed to be done on my 2018 X1 and arranged transportation to and from my home while the work was underway. He kept me posted, and returned my car sparkling clean. Can’t say enough good things. More

JC is the best! He was so kind and helpful during the servicing and afterwards. He was so kind and helpful during the servicing and afterwards. More