BMW of Rockville

The people who work here are very knowledgeable and friendly, including the salesman and tech advisor. Very pleased. friendly, including the salesman and tech advisor. Very pleased. More

Out sales consultant, Christian, was very friendly and knowledgeable. He made the process actually enjoyable. And John did an excellent job showing us how get the app on our phones. Would highly recommend knowledgeable. He made the process actually enjoyable. And John did an excellent job showing us how get the app on our phones. Would highly recommend this dealer. More

Excellent service and knowledgeable staff. I have been servicing my vehcile at BMW of Rockville for 6 years with no issues I have been servicing my vehcile at BMW of Rockville for 6 years with no issues More

Excellent customer service and very easy processing of the car sale. Quality car met expectations. the car sale. Quality car met expectations. More

This has been the worst car-owning experience of my life. The first issue with the vehicle is that the leather (which of course costs extra) peeled away from the dashboard because BMW used an inferior glu The first issue with the vehicle is that the leather (which of course costs extra) peeled away from the dashboard because BMW used an inferior glue and/or process in manufacturing. This dealer refused to cover the cost of repair, and wanted $8,100 to address the issue, which is clearly a manufacturing defect. The second, most recent, issue was that the passenger seat belt alarm would go off even when nobody was sitting in the passenger seat. I received a letter in the mail saying that BMW had extended the warranty (my vehicle is now beyond the 5 years) for this issue, which had been identified as a manufacturing defect. I brought the vehicle in to have the issue fixed, and although they said that the issue and its cause was in fact the same one identified in the extended warranty letter, they would not cover it because the part number on my vehicle was different than the part number identified in the BMW bulletin. They wanted several thousand dollars to fix the issue, and when I refused they wanted several hundred dollars for the diagnostic services they had performed. Eventually they backed off of the diagnostic charge, but I had no luck getting them to perform the service that the extended warranty clearly stated they were supposed to perform. I would strongly advise anybody considering a BMW purchase to reconsider, but if you must have a BMW I would at least encourage you to not purchase through BMW of Rockville. More

BMW Rockville was the only dealership within 60 miles of my home that could find the car I wanted. Mike Farzami was extremely responsive and helpful. Within 24 hours I was driving my new car! my home that could find the car I wanted. Mike Farzami was extremely responsive and helpful. Within 24 hours I was driving my new car! More

BMW Rockville provided exceptional customer care from beginning to the end of the service visit from Zachary Smit. The process was a seamless and I was provided with information throughout the service vi beginning to the end of the service visit from Zachary Smit. The process was a seamless and I was provided with information throughout the service visit. Even though this is a very busy dealership service department, it is clear that there is sufficient staffing to provide excellent service and customer experience. More

Absolutely terrible customer representative I worked with. No communication whatsoever related to when the vehicle would be ready even after sending multiple messages asking the same. I always had a gre with. No communication whatsoever related to when the vehicle would be ready even after sending multiple messages asking the same. I always had a great experience at BMW of Rockville, but this time it was simply terrible! More

I've spoken to Kevin Dominque on purchasing a X4 about two weeks ago, and on Friday July 11th, he setup a test drive for me. The same afternoon, I was able to come home with my new car. It was a fairly sm two weeks ago, and on Friday July 11th, he setup a test drive for me. The same afternoon, I was able to come home with my new car. It was a fairly smooth process. More

I started my vehicle search from Africa, where I was based prior to moving back to D.C. Aaliyah Trejo was exceptional. She understands professional women, and she's a top notch expert. Not only Aaliyah based prior to moving back to D.C. Aaliyah Trejo was exceptional. She understands professional women, and she's a top notch expert. Not only Aaliyah is thoughtful, helpful and extremely knowledgeable, she also anticipates one's needs and proactively handles issues. She's quick and takes that extra step so many other sales reps from other dealerships fail to do. She has handled the transaction in the fastest and most transparent way possible. Thank you, Aaliyah, for our next vehicle, we'll come back to you. Best of luck with all your endeavors. More