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BMW of Rockville
Rockville, MD
1,826 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,826 reviews
October 14, 2019
Didn’t fulfill my expectations when compared to another deal My rating is based on: - no loaner (without a car for 4 days) - no explanation of service - car was returned dirty Next time I will take my car My rating is based on: - no loaner (without a car for 4 days) - no explanation of service - car was returned dirty Next time I will take my car to BMW of Silver Spring where the service is exceptional. More
by Bella
Employees Worked With
Eric Clark
October 14, 2019
Awesome car buying Experience by Kurun Singh Just purchased my Daughter a certified 2016 BMW 328i. Kurun was awesome from start to finish of the whole car buying experience. His knowledge of the Just purchased my Daughter a certified 2016 BMW 328i. Kurun was awesome from start to finish of the whole car buying experience. His knowledge of the car was outstanding. His professionalism and customer service went up and behind anything I’ve seen in a long time. He understand that this purchasing meant so much More for my daughter’s well being and he made it happen. He even drove the car to my Home that night so my daughter Could be surprise. Again, Kudos to Kurun. He’s a credit to your your organization and I believe he will go far. Again, thanks Kurun for the pleasant experience. I’m sure it’s A credit to his management. Mr. Brock More
by Kbrock716
Employees Worked With
Dan the Finance Manager was awesome. Got a great deal.., Kurun Singh
October 14, 2019
Another great service experience! Brought my 2019 BMW 440ix in primarily for a software upgrade and some new windshield wipers. My service advisor, Joy, was outstanding. Made sure more Brought my 2019 BMW 440ix in primarily for a software upgrade and some new windshield wipers. My service advisor, Joy, was outstanding. Made sure more than just what I brought my car in for was done to deal with other service issues proactively. Car was ready when promised. Great service from from Rockville BMW. More
by bdor12
Employees Worked With
Joy Chilcoat
October 11, 2019
Excellent service. Can do attitude. Knowledgeable about the product. Thorough. Took the time to explain things about the vehicle. Assured that we received the correct vehicle our color the options ugh the product. Thorough. Took the time to explain things about the vehicle. Assured that we received the correct vehicle our color the options ugh More
by Bronze
Employees Worked With
Suvin Viswanathan
October 06, 2019
My first BMW, what a NIGHTMARE! BMW of Rockville was the most horrendous experience of my car purchasing life. The lack of professionalism, follow up, communication, and overall inte BMW of Rockville was the most horrendous experience of my car purchasing life. The lack of professionalism, follow up, communication, and overall integrity of Kurun Singh (Client Advisor) tarnished what I thought BMW stood for. I strongly recommend avoiding this individual at all cost. I was blindly under the impression I was dealing with a reputable company and professional individuals. Chris Dunkes (General Sales Manager) although professional will give you the impression he will go above and beyond the norm. however, follow up and lack of communication appears to be the culture of BMW of Rockville. Tom Husson (from what I gathered is Kurun Singh’s boss) tried to step in and assist, however his input was worthless. I discussed several features I was looking for in my BMW, and wanted the vehicle with specific features. Not only did I not get those features. Kurun Singh assured me those features were included in my purchase during the sale only to find out it was a lie. The Sirius XM and the Apple CarPlay according to Kurun Singh were included in the BMW I leased. After three failed attempts by Kurun to activate the Sirius XM and the Apple CarPlay, I found out from the Service Department my vehicle was not equipped with those features, and it will be an additional cost of about $1800 to install both features. After a month of chasing the individuals at BMW of Rockville, I am being told “ we are still trying”. I’m exhausted. At this point, I don’t trust and have no confidence in anyone at the BMW of Rockville to do the right thing. Believe it or not, this is my first BMW, what a NIGHTMARE! More
by SC
Employees Worked With
Kurun Singh
October 03, 2019
New leased vehicle. Excellent handling of entire process from ordering of new Vehicle to Delivery. Have purchased several BMWs from this Dealership under two owners dati Excellent handling of entire process from ordering of new Vehicle to Delivery. Have purchased several BMWs from this Dealership under two owners dating back to 1988. Excellent as always. More
by Michael
Employees Worked With
Kirk Pottel; Finance, Suvin Viswanathan
September 29, 2019
Plaudits to Roxanne & Bmw of Rockville Roxanne was very knowledgeable about the various models that I was interested in, and she couldn’t have been more helpful in assisting me in making th Roxanne was very knowledgeable about the various models that I was interested in, and she couldn’t have been more helpful in assisting me in making the best decision, carefully orienting me to financing decisions, instructions on actually testing out the model that I chose, etc. Can’t say enough about the excellent customer service that I have received from her and this dealership! More
by Ginger
Employees Worked With
Mary Duncan, Jeff Doss, Roxanne Roch
September 26, 2019
Great experience and fantastic salewoman, Maria. My husband and I had a great experience with Maria Cokinos at BMW Rockville. We've recently moved to the area and needed to trade in our older BMW. Ma My husband and I had a great experience with Maria Cokinos at BMW Rockville. We've recently moved to the area and needed to trade in our older BMW. Maria was fantastic to work with and even stayed late to make sure all was well with the new car. Car buying can be an overwhelming experience, but Maria made it easy. I highly recommend her, especially if you are a woman looking to buy a car. It's a male dominated business and I'd like to support more women in this field. More
by ejd
Employees Worked With
Maria Cokinos
September 23, 2019
Outstanding experience! Greatest sales associate ever! After 5 consecutive Audi leases, I decided to make the change to BMW as my last car did not perform well. Roxanne previously helped my husband with hi After 5 consecutive Audi leases, I decided to make the change to BMW as my last car did not perform well. Roxanne previously helped my husband with his lease, and provided the most optimal experience for me! It was a smooth and positive experience! I am SO happy with my car and she even put a large red bow on it upon delivery! HIGHLY recommend BMW of Rockville, and in particular, Roxanne! More
by Bonnie Z
Employees Worked With
Roxanne Roch
September 19, 2019
Best dealer with the best service I consider this BMW dealership and its attached service center the best I have ever seen. I have been driving for more than 40 years and I can definit I consider this BMW dealership and its attached service center the best I have ever seen. I have been driving for more than 40 years and I can definitely say this is the best place. More
by KP
Employees Worked With
Kurun Singh, Mark Gaunt
