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BMW of Rockville
Rockville, MD
1,826 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,826 reviews
September 10, 2019
Beyond the 5 stars I would like to express my sincere appreciation and gratitude to Roxanne. Again, for the second time, she has made my leasing experience nice, easy an I would like to express my sincere appreciation and gratitude to Roxanne. Again, for the second time, she has made my leasing experience nice, easy and enjoyable. Looking for a new BMW to lease or buy? Go with Roxanne! She is highly professional, caring, patient, intelligent, well-spoken, and a pleasure to work with! I am giving her my 5 stars, but believe me, Roxanne is beyond the 5 stars! More
by Elena
Employees Worked With
Roxanne Roch
September 09, 2019
Calm — no pressure salesmanship Carlos was great to deal with. He has a Very calm and professional manner. Knew exactly what kind of car I wanted. Answered all my questions. It w Carlos was great to deal with. He has a Very calm and professional manner. Knew exactly what kind of car I wanted. Answered all my questions. It was a very smooth and easy transaction. More
by Corinne Thornton
Employees Worked With
Mary Duncan is a terrific “genus” who showed me all the new features of the car., Carlos Corredor, Mary Duncan
September 09, 2019
Fantastic service and knowledgeable people I would recommend this dealership to anyone without hesitation! Maria Cokinos was fabulous as my sales rep. She seemed to know exactly what I wanted I would recommend this dealership to anyone without hesitation! Maria Cokinos was fabulous as my sales rep. She seemed to know exactly what I wanted! More
by Lily
Employees Worked With
Kirk Patel, Maria Cokinos
September 09, 2019
Excellent customer care! Had a great experience from start to finish. Russell Wickham, the service representative, was knowledgeable and responsive—but then he always is. Simi Had a great experience from start to finish. Russell Wickham, the service representative, was knowledgeable and responsive—but then he always is. Similar experience with other Rockville BMW service personal with whom I was in contact during today’s experience—car concierge, front desk personnel, and loaner car personnel. More
by Bmw
Employees Worked With
Russell Wickham
September 07, 2019
Accommodating and customer service was amazing I was late for my appointment time but the service was so accommodating and i feel the care from the service crew up to my advisor!!! I will recommend I was late for my appointment time but the service was so accommodating and i feel the care from the service crew up to my advisor!!! I will recommend this dealership to all my family and friends!!! More
by Jun
Employees Worked With
Juan Rodriquez
September 05, 2019
Long time customer but I am a long time BMW customer but this place changed everything. I had my vehicle in covered by warranty but BMW Rockville would charged me twice for I am a long time BMW customer but this place changed everything. I had my vehicle in covered by warranty but BMW Rockville would charged me twice for diagnostic fee, which was $330. I asked why is there even two diagnostic fee and charging me while it is fully covered by warranty. SA named Foster said this is what Service Manager Scott Cascone recommended and he won't change the fees.. I asked if I can talk to Scott Cascone and get more understanding but Scott Cascone would keep refused to talk. He stays in the back of the office and he continues to ignore the customer. More
by ckret714
Employees Worked With
Scott Cascone
September 04, 2019
Outstanding Customer Service The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfa The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfaction. Joy is also very responsive when I leave a message for her More
by mpmyers
Employees Worked With
Joy Chilcoat
September 04, 2019
Long time customer. Maria continued the great experience. Maria Cocino made buying my new 330i a pleasure! Maria is a delight to work with. Her enthusiasm for BMW is infectious. She is professional and v Maria Cocino made buying my new 330i a pleasure! Maria is a delight to work with. Her enthusiasm for BMW is infectious. She is professional and very knowledgeable about the entire fleet. She answered every question I had thoroughly. Her patience during my test drives, allowed me to feel confident of my model choice. When it came to the final deal, she was s tenacious negotiator, on my behalf. Maria and the financial team at Rockville BMW were wonderful to work with. More
by Brynn
Employees Worked With
Maria Cokinos
August 31, 2019
Awesome service from start to finish! Thank you so much Kurun for making my lease purchase an amazing one! You were so kind, patient and understanding from start to finish! Thanks for all Thank you so much Kurun for making my lease purchase an amazing one! You were so kind, patient and understanding from start to finish! Thanks for all your hard work, the great deal and conversations. When I came in yesterday I had an unsure idea of what to expect because my previous unhappy experience at your dealerships 3 years ago led me to another dealer for my lease. You changed my mind and made me a happy person today! Thanks again for all of your hard work! I really appreciate it! I will be back in three years to see you for sure! More
by HappygirlMD
Employees Worked With
Timothy Vo, Kurun Singh
August 30, 2019
Car service for prompted notices Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service res Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service response was friendly and support staff was accommodating. More
by Nez
Employees Worked With
Robert Mensah
